Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a few clothing items from Loragel (Order # LG00128523). on March 27, 2023. Upon receiving the items , I immediately wanted to return them. Due to the clothing not being the same as advertised on the company website. The items had stains on it, poor quality, and cheap. I contacted the company via email and ******** messenger between April 20 - April 28th. The company asked for photos of the items purchased, I complied and emailed the pictures. Initially ******* refused to give me a full refund and offered a 30% money back. I declined the offer and explained, according to the *************** website, " Returns. are excepted within 30days in order to process a full refund. I was sent a return form and the address to return on April 28, 2023. I tracked the package and it was received, but I have yet to receive my refund.I contacted ******* regarding my full refund and received no resolve. Today is July 23, 2023, three months later and i still waiting my guaranteed 100% refund.

  Business Response

  Date: 07/24/2023

  Dear customer,
  We would like to offer sincere apologies for any inconvenience caused.
  
  If you have sent the items back to **, could you please tell us the return tracking number and other return information ?I'm sorry, but our warehouse colleague said they couldn't find the return package from you.
  
  I really care to serve you to your satisfaction and issue the refund to you, but we need the return information, which will allow us to follow up the issue.
  
  
  Again, I apologize for any inconvenience this may have caused, and I thank you for your cooperation in resolving this matter.
  
  Looking forward to your response.
  
  Best regards,

  Customer Answer

  Date: 07/29/2023

  I've been communicating with this company since receiving and returning their merchandise. I've explained on numerous occasions that I no longer have the receipt from the post office. When I tracked the package back.in May, I informed the company it was delivered to them. As a customer I should not be responsible for the tracking in order to receive a refund. What is the purpose of completing a "RMA" return merchandise form that was placed in the package, if it's not being used in their return processing department. I really would like my 100% refund. I am without the merchandise and now without my money. I've followed all the requests from Loragel; inuding sending pictures.

  This company is doing everything to avoid giving customers their refund. There store policy online states full refund if unsatisfied with the clothing. They have totally ripped me off.

  Business Response

  Date: 07/30/2023

  Dear customer,
  We sincerely apologize for this. 
  Our system indicates that we have not yet received your returned parcel. Please be assured that we are taking immediate action to resolve this issue and ensure your satisfaction.
  
  To ensure accuracy, we will be reaching out to our warehouse colleagues for verification. However, this process might take some time. In the meantime, we will first apply for a refund of 50% for you, that is 36 USD. Is that ok for you?
  
  Rest assured, once our warehouse colleagues confirm receipt of your package, we will promptly proceed with the remaining  refund for you. Our aim is to ensure that the refund process proceeds smoothly for you.
  
  If you have any questions or concerns, please feel free to reach out to our customer support team. We appreciate your patience and understanding throughout this matter.
  
  Thank you for your cooperation.
  
  Best regards,

• Initial Complaint

  Date:07/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Both items are nothing like advertised. The material is so poor its not even the same color. I want my money back. I just received the order it's way less than 30 days. This is a scam

  Business Response

  Date: 07/02/2023

  Dear customer, 
  Thank you for contacting customer support. We are committed to resolving your issue here. 

  Our customer service team is following up on your case.

  We are very sorry for the bad shopping experience you had.

  Please rest assured that we are doing everything possible to help you.

  Sincerely,

  
  

  Customer Answer

  Date: 07/03/2023

  I only want 100% of the refund for both items. What is your refund address and policy? Your website says I have 30 days. 

   

  Your prolonged response and tactics are being recorded by the BBB. I want my money back for both items!

   

  I'm dissatisfied.  

  Business Response

  Date: 07/04/2023

  Dear customer,
  
  We apologize that the merchandise did not meet your expectations.
  
  We have reviewed your case and our customer service team has provided you with a partial refund of 2 products with your consent, and your refund has been expedited.

  Refund will be returned to the original payment method.
  It will take some time for it to be returned to your account.
  ***** PayPal refund, please allow up to 3 to 7 business days to be completed depending how the item was paid (e.g.Paypal balance,credit/debit or checking account).
  You can view the status of your refund from your Account History. 
  > Log in to your PayPal account.
  >Click History
  Please contact Paypal for any queries regarding the refund after the time frame stated above.
  2.For credit card refund,it may take up 5 to 10 business days to appear in your account.This delay entirely depends on your credit card company and its intermediaries.
  Please kindly contact your ************** for any related issues.
  Thanks for your understanding and your patience.
  Hope you have a nice day.

  
  

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second complaint concerning this company. I have sent over 5 emails to them to return this dress and asked for a return form to get a full refund. The company is not responsive and I want resolution.

  Business Response

  Date: 05/04/2023

  
  Dear customer,

  Apologies for the delayed response. 
  I'm very sorry for the inconvenience caused!

  We have sent you a return instruction via *********************************** Please check it carefully.

  Sorry again and hope you have a nice day.

  
  

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase from Loragal that I attempted to return multiple times, as it did not fit and had a rip in the seam and was extremely poor quality. Not only did they fight me on returning the item, despite their clearly stated 30 day return policy, but they asked me to send a picture of me in the garment to prove it did not fit (this cant be legal). After continuing to fight for the simple return address I needed to send the garment back to get my full refund, the item was delivered to their warehouse on April 5th. It is now May 1st and I have not been able to contact anyone in their customer service department as to why I have not yet received my refund. Im using their ********************************** email that is clearly stated on their website, and it was the same email address corresponding with me during the initial return, but they have since gone dark and I have no idea where my money is.

  Business Response

  Date: 05/01/2023

  Dear customer,
  Sorry for the waiting.
  We have contacted relevant colleague to verify and arrange refund to your account .
  Refund will be returned to the original payment method.

  We have already contacted you via ********************************** and hope to receive your reply soon.

  Sincerely,

  Customer Answer

  Date: 05/02/2023

  They have contacted me via email asking for the carrier and tracking number, which I already provided in the email they responded to!!! This seems like complete delay tactics to run me in circles! This is unacceptable! They have also told me they have contacted a colleague to handle the refund, but why cant the customer service representative who is corresponding through the customer service email take care of the refund!? What kind of back alley company is this!!? REFUND MY CREDIT CARD IMMEDIATELY! It has been 30 days since receiving my return item, well over the **** business days it takes to see the refund on my credit card. What is the hold up? 

  Business Response

  Date: 05/04/2023

  
  Dear customer,
  I'm very sorry for the inconvenience caused

  I'm sorry to have kept you waiting for so long. We expedited the processing of your refund on May 3rd.

  Please note that it may take a few days for the funds to be credited to your account.
  
  
  If you paid with PayPal, it may take up to 3 to 7 business days for the refund to be completed depending on how the item was paid (e.g. PayPal balance, credit/debit or checking account). You can check the status of your refund from your Account History by logging in to your PayPal account and clicking on History.
  
  
  If you paid with a credit card, it may take up to 5 to 10 business days for the refund to appear in your account. If you experience any delay, please contact PayPal or your bank for further inquiries.
  
  
  Thank you for your understanding and please let ** know if you have any further questions or concerns.
  
  
  Best regards

  
  

• Initial Complaint

  Date:04/08/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was my second time ordering a pair of sneakers from *******. But this was the first time that I did it with bidding from an owner. And it has been the worst experience ever. The sneaker in question on the side of the sneaker, and on the bottom, you can clearly tell that the sneaker was one used and two the bottom of the sneaker looked like it was painted on, or glued together, somehow. and stock Xs buyer protection form is the hardest thing to navigate. I received an email from the customer service with no link or ability to contact anyone in customer service to resolve the issue. I received the shoe on April 5.

• Initial Complaint

  Date:02/27/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/23/23 $131 I purchased 3 outfits my order was still saying waiting to ship them when asked can they cancel my order they changed the order status LG00087780 Order number, tracking number YH3022671362SZ when you check the tracking number nothing is popping up

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there, I ordered a jumpsuit through Loragal online clothing retail site, and the item I received was a significantly poorer quality than the item advertised. Upon its arrival, I messaged the company about returning the item for a refund. The company would not send me the address to return the item until after I issued a refund demand letter. Then they requested that I send the item back to them with a tracking number (which they did not do for the original order), and then they would inspect the item to determine if they would issue a refund. I am extremely frustrated with the experience and interactions with this company and would like a refund of $44.10 which is the price I paid for the jumpsuit. This company created many barriers to making a refund possible, and I will not be purchases anything from them again. I need the help of the BBB to receive a refund from Loragal.

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have ordered some items from a Business called Loragal since November 24, 2022 and till this day December 30, 2022, I have yet received my order. I have contacted them plenty of times and each time they find an excuse to send me away. Last time they told that they have shipped my order which isn't true because the website tells me they are still "preparing for my order". I work hard for my money and I feel as if I don't deserve to be stripped this way. No one does. Please help me if possible.

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered two dresses from their website on 11/05/2022. Order LD80189. Paid ******. Received dresses on 11/25/2022. Dresses were not what was advertised. I know realize they took pictures from custom dress designers on Etsy, and used then on their site. Then sent me extremely poor recreations. I reached out to Loragal for a refund on 11/26/2022, as their refund policy states that refunds will be issued within 30 days of receipt of products. Instead of a full refund, they offered me a 50% gift card.