Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was talked into this service not knowing that I already had this service through my wifes company so I do not need it. We called back within an hour, the SAME DAY, of providing my basic information and (we were supposed to "finish" setting up my account the next day - I had a call scheduled and everything). I was not told the cancellation terms and conditions and my account isnt even fully set up, and I was already charged. I havent signed a contract, the cancellation terms werent communicated to me prior to the sale, and I dont need the service, and I WANT A REFUND.

  

  Business Response

  Date: 05/23/2025

  Thank you for your BBB submission. Wed like to confirm that this matter was fully resolved over a month ago.
  Your request for cancellation was received and processed the same day, and a full refund was issued accordingly. As noted in our correspondence at the time, funds were returned to your original method of payment, and a credit note was provided for your records.
  We appreciate your timely communication and are glad we were able to resolve your concern promptly. If you have any further questions or need assistance in the future, please feel free to contact us at ************** or reply to this email.
  Sincerely,
  APNTech Customer Support

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called to have a conference call and the agent was not able to supply the proof of what we paid for. ****** was requested 3 days after buying the service and the company will not give our $1k back. We will be filing with **** as well.

  

  Business Response

  Date: 04/27/2025

  Thank you for taking the time to share your concerns. I want to personally address the situation regarding your recent service with us.
  Our records show that after your purchase, our team immediately began processing your Voice Search Registration. As part of our policy, we allow for a 34 week setup and registration window. During this period, active work is being completed on your behalf, which is why we typically do not offer refunds once services have started.
  When you called to express dissatisfaction with the upsell conversation, we attempted to clarify any concerns you had. However, when asked for more details regarding any alleged misrepresentations, you declined to elaborate and instead requested a full refund. We also made multiple attempts to follow up with you to help resolve the matter, but have not received a response.
  We remain committed to supporting you and completing your Voice Search Registration as promised. However, per the signed terms of service and standard operating procedures, a full refund is not available at this time. If you would like, we are happy to provide a full status update of your registration progress.
  Please let us know if you would like to move forward with completing your registration or if you would prefer to discuss any other options.

• Initial Complaint

  Date:04/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked with APNTech to help us get on voice searches for Siri and ****** We paid roughly $695 to have the program set up. However, after months the program does not work or bring our company up on Siri or ***** in my market. I have asked for a refund. Rather than refunding us for the lack of service, ****** is giving me screen shots of ****** and Bing searches that show our company listed. I'm paying them specifically for voice searches on ************* We pay another company to get us listed on ****** and ****** Maps. This is not what we paid ****** for. ****** is using ****** and Bing to try and justify our placement. Does nothing for voice recognition on Siri or ****** which is what we DID pay him for.They have a bait an switch style of program with hard selling after the initial set up. When they scheduled a teams meeting to get the initial set up done, I asked if this was to push additional sales. They said no, but the invite to the meeting stated "****** ****-client knows its a sales call. tried to pass it off as walkthrough".They don't provide the services they claim to provide. I truly wanted to be set up on our area for voice searches in **** and ****** I will be attaching PDF's of the emails and their own refund policy for your review. I'll also provide the ****** Screen shots they sent me, which have nothing to do with what we paid them for.

  

  Business Response

  Date: 04/08/2025

  Thank you for your feedback. We understand your concerns and appreciate the opportunity to clarify the scope of our services.
  
  You enrolled in our Voice Search program, which focuses specifically on voice search activation across platforms that power voice assistants like Siri, ****** and Google Assistant. The service you purchased does not include distribution to 80+ directory listings, nor does it involve keyword-based optimization or SEO servicesthose are separate offerings, often provided by companies such as *******
  
  Its important to distinguish between these services. Our goal is to ensure your business is properly submitted and discoverable by name on voice-enabled devices. This includes working with the platforms that fuel Siri (Apple Maps/Yelp), Alexa ************ and Google Assistant. We have fulfilled those responsibilities based on the scope of the program you selected.
  
  Screenshots provided by our team demonstrate your business is active and can be found via voice commands through these systems. While you may be working with another provider for general online search visibility or SEO, that is not part of the voice search service you enrolled in with us.
  
  As all services were rendered as agreed, a refund is not applicable. That said, we are happy to continue supporting your account and answering any questions you may have about how your listings are performing across voice search platforms.

• Initial Complaint

  Date:04/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme dissatisfaction with the services provided by ***. In 2022, my business paid $698.00 upfront, plus an additional $99 per month, for voice service and search optimization. During the sales pitch, I was verbally assured that *** would handle all voice search services, including compatibility with Siri, ******, and ****** However, despite these promises, my business was never successfully listed or functional on any of these advertised voice search platforms.After numerous attempts to resolve this issue, I found the customer service to be utterly unhelpful. Once youre a paying customer, it seems no one is willing to assist. When I explicitly expressed my dissatisfaction and requested a refund, I was met with excuses and a complete runaround. This experience has led me to believe that *** may be engaging in deceptive practices and potentially scamming customers. I strongly advise others to avoid doing business with this company. Now be assured as you have read the company will respond with lies after lies. DO NOT UNDER ANY CIRCUMSTANCE DO BUSINESS WITH THESE PEOPLE

  

  Business Response

  Date: 04/08/2025

  We appreciate the opportunity to respond to Mr. ******** concerns. Our goal at *** is to provide high-quality digital services and support to all of our clients.
  
  Mr. ******* enrolled in two services with us: voice search management and website hosting. While we regret that his experience has not met his expectations, it is important to note that our team made numerous attempts to assist him and explain the scope and functionality of the services provided.
  
  We have documentation of multiple interactions with Mr. ******* in which our team remained professional despite repeated use of profanity, personal insults, and interruptions that made it difficult to communicate effectively. We attempted to clarify the terms of service, including the standard industry practice of managing website content on the client's behalf rather than providing backend credentials, which Mr. ******* strongly opposed.
  
  As of now, Mr. ******* remains an active client with a website hosting package. We are more than willing to continue providing support for this service should he choose to maintain it. Regarding his refund request, our records show that services were rendered, and our team fulfilled the contractual obligations. Therefore, a refund is not warranted.
  
  We are committed to respectful and constructive communication and remain open to assisting Mr. ******* with his current service, should he wish to proceed in a professional manner.
  
  Sincerely,
  APN Customer Success Team

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Singed up on 02/12/25- Paid over $1800.00. Stated that I will be on voice search, will have own dashboard that I am able to track daily, I am able to update my company information on my own. As soon as I signed up that whole dashboard was an absolute LIE. Then they state that your assigned customer service manager is able to update the information. Which is ALSO a LIE, Then I am told that the IT developers are the ones that have to update it. I said okay how am I going to track what you do that is whole point is to have the ability to see what is happening. Then I am told that I will receive a print out. I said okay great that sounds nice. But they don't automatically send it to you. You have to email them and request to have it sent. I requested that this be sent to me weekly. I was told by a supervisor that there wouldn't be much of a change week to week. So its not necessary to send weekly. They promise and don't deliver then when you want proof they all the sudden add things the same day you call and complain. I called today 03/31/25 stating I want a refund which I was told was NOT going to happen because they have actually done a lot for me. If you look at the entries are mostly from the day I started 02/12/25 and then on 03/31/25 when I said I want a refund. The other entry on 02/13/25 and 02/20/25. *** stated that they will cancel but I won't get a refund. However they are going to explain my concerns to the customer service so they can updated of my concerns regarding *** customer service issues. NOT GOOD ENOUGH.

  

  Business Response

  Date: 04/08/2025

  Thank you for sharing your concerns. At ***, we strive to be transparent and provide effective support to all our clients.
  
  You enrolled on 02/12/2025, and since then, we have delivered the services outlined in your agreement, including submission to over 80 voice search and directory platforms. Your dashboard access was provided, and it allows you to log in and update your business information at any time. Stating that this is untrue is incorrect.
  
  Its important to understand that while you can make updates, the visibility of these changes depends on when each third-party platform refreshes their data. Many platforms update within 30 days, while ****** can take up to 90 days. These timelines are outside of our control, but our system is actively submitting verified data feedsnot passively waiting for changes to occur. This ensures your information is consistently being pushed and maintained across all platforms.
  
  Regarding performance tracking, we provide reports upon request and have done so at your request. These reports reflect real-time progress and show consistent activity beyond just your complaint dates. While weekly reports are not sent automatically, they are available as needed.
  
  As previously explained, due to services being rendered as agreed, a refund is not applicable. We remain available to continue supporting your account and assisting with any ongoing updates or needs.

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 5, 2025 I paid $298.00 to APN Voice Search to be listed on several voice searches for my sharpening service. I have received NO results and no contact from ***. I feel like this company is scamming people by offering a voice search service but providing nothing.I am ready to flame them on every social media platform I can find as well as I am able on-line so that perhaps I can prevent others from making the same mistake by trusting this company.

  

  Business Response

  Date: 04/08/2025

  Mr. ******************* you for your feedback. We regret to hear about your dissatisfaction and appreciate the opportunity to clarify your account status and the service provided.
  
  As of today, we have no record of any support ticket or communication from you expressing concerns about your service. Our support team is available via phone and email, and we encourage all clients to reach out if they need assistance. We are always happy to help.
  
  You also have full access to your client dashboard, which allows you to view your business profile and the status of your voice search submissions. If you're having trouble logging in or navigating the dashboard, we would be glad to walk you through it.
  
  The Voice Search program you enrolled in focuses on ensuring your business is listed on the platforms that power major voice assistants such as Siri, ****** and Google Assistant. While we do not guarantee search rankings or lead volume, we do ensure your information is submitted to the relevant data sources.
  
  If you feel something has not been fulfilled, we invite you to contact us directly *************) so we can review your account, walk you through your current listing status, and resolve any outstanding issues.

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/7 this company took 400$ to issue voice results for my company. Theyve provided no results. No service. I dont appear in voice searches. All their data and diagnostics is arbitrary and based on no validity or no measurable results. Tried to take 1500$ more from me. Did absolutely nothing for me and my business and refuse to refund money. Their ****** reviews show a ton of other people upset about the same issue.

  

  Business Response

  Date: 03/16/2025

  We appreciate your feedback and want to clarify our service. Your business has been successfully registered across voice search platforms, as demonstrated in the diagnostics we provided. While we ensure registration, we do not control search rankings or algorithm preferences.
  Regarding Yelp, platforms like Siri and ***** rely on publicly available business data. If your address is not visible on Yelp, it may limit visibility on certain voice assistants. However, we can guide you through optimizing your listings for better results.
  We have also received your chargeback request. Please note that you will need to work directly with your bank on this matter. If you received an unfavorable resolution from your bank, we are actively working with them to provide proof of services rendered and all account activities.
  If you have further concerns, we are happy to assist. Please contact our support team at **************.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel as a buisness we were taken advantage of and mislead by multiple ***resentatives at ****** ads. I was sold products I didnt need or want with a promise of the ****** guarantee. We have been trying to rectify the issue with no luck. Every *** just tries to pass it on to another *** and no one will help us. I feel we are at a dead end with no resolution in site.

  

  Business Response

  Date: 02/28/2025

  We appreciate the opportunity to respond to Ms. ********* concerns and would like to clarify that apnTech is not affiliated with ****** Ads in any capacity. Based on the details provided in the complaint, it appears that this matter was submitted to our company in error.
  Ms. ******** is indeed a client of ours; however, she has purchased voice search registration services, not ****** Ads or any related advertising products. Additionally, she has not spent $4,000 with us. If she is seeking assistance regarding ****** Ads, we recommend reaching out to ****** directly, as we do not provide or manage their advertising services.
  If Ms. ******** has any concerns regarding her voice search registration with us, we are happy to assist her. She may contact us at **************, and we will gladly address any questions related to her account.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about February 17, 2025 we contacted *** after a ****** search on how to get our business registered on Apple Maps. They advertised that they provided that service. They called and requested an appointment with an "account manager" that would explain the service to us. On or about February 20, 2025 we spoke again with ***, was sold a package for $698 to have our business listed with Apple Maps with voice search. After the payment was taken, was then informed on that call that this person could not complete the setup and we would need to speak with the "account manager" to have the service completed. So an appointment was setup for 3 -4 days later. We received that call and was told we were sold the wrong package and to get the business setup on Apple Maps and voice search, we would need to pay an additional $798 right now. We requested to do some research, consult with our partner and come back. But the *** *** insisted that if we didn't pay on this call, we would forfeit what we paid and it would then be another $1,500. So the additional payment of $798 was paid on this call. But again after the payment was taken we were told that this person could not complete the service and we would need to speak to an "account manager" and another appointment was setup. After we got off the phone with this person, we called customer service who didn't help. Our business is still not on Apple Maps or any voice search.

  

  Business Response

  Date: 02/28/2025

  We appreciate the opportunity to respond to Ms. ****** concerns and regret any frustration she has experienced. At apnTech, we strive to provide transparent and effective voice search registration services, including assistance with Apple Maps.
  Ms. ***** purchased a voice search registration package and later upgraded her service to ensure full compatibility across platforms. We understand that she was informed after the initial purchase that an account manager would be required to complete the setup. We apologize for any miscommunication regarding service expectations and the process involved.
  Our records show that Ms. ****** business is still in the process of being listed on Apple Maps and voice search platforms. If there has been a delay in completion, we are happy to escalate this matter to ensure the service is finalized as promised.
  Additionally, we spoke directly with Ms. ***** four days ago regarding her account after her mother contacted us with concerns. During that conversation, Ms. ***** confirmed that she had already spoken with her mother and did not require further assistance at that time. However, we remain available to address any outstanding concerns.
  We understand Ms. ***** is requesting either a refund or completion of services. While refunds are not typically issued once work has begun, we remain fully committed to completing her Apple Maps and voice search registration. We would appreciate the opportunity to finalize this process and ensure she receives the service she paid for.
  Ms. ***** is encouraged to contact us at **************, and we will prioritize resolving any remaining issues with her registration.

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/21/25 I provided $425 payment to apnTech Prime Listings to get my new business entity searchable via voice search. On 1/22/25, after reading several BBB complaints regarding apnTech being referred to as a scam, I called seeking a refund. I was told I had to wait 30 days to see if my business is located once a search is completed. On 2/21/25 I called to request my refund and was denied because my business listings across yelp and ****** have inconsistencies and they cannot be held responsible for these complications. I have attached an email I received after requesting the refund stating that I should receive an email update in ***** business days once your business is voice Search Ready. This email was never received.

  

  Business Response

  Date: 02/28/2025

  We appreciate the opportunity to address Mr. ******* concerns. At apnTech, we take customer satisfaction seriously and want to clarify the services provided.
  Mr. ****** purchased our ********************************* for $425 on January 21, 2025, to register his business for voice search platforms. On January 22, 2025, he requested a refund after reading online reviews. Per our policy, we advised him to allow 30 days for the process to be completed before determining eligibility for a refund.
  On February 21, 2025, Mr. ****** followed up regarding his refund. Our records show that his ****** Business Profile was not verified, and his Yelp listing contained inconsistencies, both of which impact voice search registration. These factors were communicated to him, along with guidance on how to resolve them so we could proceed with finalizing his registration.
  We understand Mr. ******* frustration and regret any miscommunication regarding follow-up emails. While we are unable to issue a refund due to these unresolved listing issues, we remain committed to assisting him in completing the necessary steps to ensure his business is properly registered for voice search.
  If additional information is needed, we are happy to provide further documentation.