Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apn Tech contacted me and advised they could help the visibility on the internet for my new small business. They did not do anything the gentlemen said the company would do. They charged me $498.00 and then ran. They do not allow you to cancel. This company is a scam and I'm requesting a refund for services that were never given.

  

  Business Response

  Date: 07/02/2025

  Our records show your purchase was made in April, and since then, we have not received any support calls or requests from you. We also checked our phone system logs and found no incoming calls regarding assistance for your account.
  Additionally, it appears you have not logged into your dashboard where you can track the progress of your business listing across all voice search platforms. We encourage you to log in and review your account for updates.
  Please contact our support team at ************** so we can assist you directly and help resolve any concerns. We are here to help you make the most of your service.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They gave me many promises that they never fulfilled, supposedly I bought a package that was on super promotion and they were going to put me on all the internet platforms after 4 months of fighting and battling With the little experience of the people who work there, they tell me that it is my fault for not telling my clients to Recommend me, but how do I do it if the pages do not accept reviews? They are lacquered , please before hiring a company look at their reviews because they can steal from you like what happened to me.

  

  Business Response

  Date: 07/02/2025

  The account associated with ****** & ************************* has been fully refunded. The refund of $298.00 was processed and confirmed on June 21, 2025. A credit note was issued, and the customer was notified via email that the refund would be returned through the original payment method within 714 business days.
  This account had ongoing support over several months. Our team confirmed that the business was successfully registered and visible on voice search platforms like ****** and ****** We also provided repeated guidance on improving Yelp visibility by making the service area public, as Yelp is a major data source for Siri. Detailed instructions were emailed, along with examples and best practices.
  The customer was reminded that our service does not guarantee reviews, leads, or top placement in search results. We clarified that visibility on platforms is influenced by multiple external factors, including user activity, profile completeness, and reviews.
  Multiple calls and emails were made, and support staff attempted to assist even after the customer expressed dissatisfaction and eventually had her legal representative engage in communication. Despite the business meeting registration criteria, a full refund was issued as a courtesy and resolution.
  This matter is considered closed.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is a SCAM!! There is NO explanation of any refund policy, nor is there any service provided. I am filing a complaint with the State of California against this company. With 189 complaints and against a company who takes action peoples money and runs, why on earth is this a BBB accredited company? I have disputed the charge with my credit card company and alerting agents everywhere to stay away from this company. I requested a refund within 2 hours of sending going up after reading BBB complaints and they have refused. There was no refund policy explanation at any time, Thats a lie. When I said there are complaints against them everywhere, they said BBB wasnt trustworthy. What a couple of shady practices to both of you!

  

  Business Response

  Date: 07/02/2025

  The $375 payment was for a lifetime voice registration service activated on 6/16/25. During your onboarding call, we explained that business information is submitted to our platform immediately but may take 34 weeks to begin populating across ******* ****** Siri, and other directories. Additionally, we provided instructions for setting up your Yelp account with a public service area, which is essential for Siri and ***** visibility.
  Our refund policy, outlined during the onboarding process and available on our website, states that if your business is not populating on the voice platforms within 30 days of activation, a refund may be requested. At the time you requested a cancellation (2 hours after activation), your information had already been submitted, making the service non-retractable.
  We attempted to reach you multiple times to assist and explain the process. You were also informed that refund requests must be verified over the phone to ensure account security, and that cancellations are not processed through email alone.
  Despite efforts to help and explain the steps required to see progress, you advised you would contact your bank and disconnected the call. If you have completed your Yelp setup and are still not populating after the 30-day period, we are happy to revisit your request and provide a resolution.
  We remain available at ************** MondayFriday to assist you further.

  Customer Answer

  Date: 07/02/2025

  I did not do any onboarding so there have been no services received and no advice given.  Within 2  hours of you charging my card I did call multiple times to cancel and requested a refund. I also emailed multiple times. There are several false statements made by this ************* 

  

  Business Response

  Date: 08/01/2025

  Thank you for your continued feedback. We understand your frustration and want to clarify the facts surrounding your account.
  On June 16, 2025, you authorized a $375 payment for our lifetime *************************** An onboarding call was completed the same day, during which our representative explained the registration process and outlined the timeframe for visibility across platforms such as ******* ****** and Siri. Instructions were also provided for setting up your Yelp listingan essential step to enable visibility on Siri and Alexa.
  Your claim that no services were received is incorrect. Your business data was submitted for registration immediately upon activation, and the onboarding call served as the initiation of service. As disclosed during the call and on our website, our refund policy allows for review only if visibility has not occurred within 30 days of activation.
  Your request for cancellation was made approximately two hours after onboarding, at which point the registration process was already underway. Since this is a digital service that begins instantly, the charge is not refundable once the onboarding is complete and submissions have been made.
  We made multiple attempts to follow up and explain next steps, including how to monitor progress. You were advised that refund requests must be verified by phone for account security and cannot be processed by email alone. Unfortunately, you declined further assistance and stated you would proceed with your bank.
  That said, if your voice profile does not appear within the 30-day window despite following setup instructions, we remain open to reviewing your request again.
  Our support team is available MondayFriday at **************. We remain committed to resolving this matter professionally and fairly.

• Initial Complaint

  Date:06/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** this company to register my business for voice search Company requires over a hour long meeting to walk me through the process. As a new business owner I dont have time for that right now. Called the company but they refuse to reimburse the amount paid for

  

  Business Response

  Date: 07/02/2025

  Our refund policy requires that the business profile setup be completed properly to ensure eligibility for a refund. This includes verifying your business on ****** and creating a **** account to support visibility across voice search platforms.
  While the setup meeting is optional, it is strongly recommended to complete these steps so your profile is fully active and visible. Our records confirm your ****** Business Profile is visible, but your Yelp profile setup remains incomplete, which is necessary for full service activation.
  We understand your time is valuable, but proper setup is essential for the service to be effective. We also want to maintain respectful communication; unfortunately, previous calls were disconnected due to inappropriate language.
  If you are willing to continue the process professionally, please contact us directly so we can assist you further.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I talked to someone at APN Tech on 15 May 2025 to have my business listed on various sources of ****** Voice search. I'm 16% finished and I can't get in touch with anyone or have they even bothered to call me back to complete my "verification" process to get listed on ******. All they were interested in is my $298.00 (one-time fee). I'm very frustrated and am going to my credit card company to get my money back.

  

  Business Response

  Date: 07/02/2025

  Ms. ********* account was activated on May 15, 2025, and her business was successfully submitted to our voice search distribution system. The 16% completion status reflects pending steps on her end, including verifying her ****** Business Profile, which is essential for full platform visibility.
  We have provided multiple follow-up emails with instructions and have attempted to reach her by phone to assist. She is encouraged to log into her dashboard to monitor progress and complete the remaining steps. Our support team is also available at ************** or ********************** to walk her through the process.
  We are aware a chargeback has been submitted and are actively working with her financial institution to provide proof of services rendered and communication efforts.
  

  Customer Answer

  Date: 07/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $500 for their voice search. Ive tried numerous times to get in touch with them, nobody will contact me back. Im sitting at 16% completion and cant get any further. Waste of my hard earned money! Dont bother!!!

  

  Business Response

  Date: 05/25/2025

  Thank you for sharing your concerns. We're sorry to hear about your experience and appreciate the chance to clarify.
  Weve reviewed your account and can confirm that your ********************************* is active and progressing. As explained at the time of enrollment, the full process can take 34 weeks for your business to populate across ****** Siri, and Google Assistant. Progress on your dashboard reflects the status of this process and any remaining steps that may need your attention.
  Your dashboard is available 24/7 and shows real-time progress across all platforms. You may log in at any time to track completion, view updates, and manage your business information. If you are seeing 16% completion, that typically means certain items still require verification or updatessome of which must be completed by the business owner.
  We also understand your frustration about communication. Our support team is available MondayFriday, 10 AM7 PM EST at ************** or via email at *********************** If you havent been able to reach us, it may be due to call blocking or spam filters, which can be resolved by saving our number to your contacts.
  Per our refund policy, which was shared at the time of purchase and is publicly available, a refund is issued only if we are unable to register your business on any of the voice platforms after the completion window. As your service is still in progress and your business is being registered, your account does not currently meet the criteria for a refund.
  We would be happy to schedule a call to walk you through the dashboard and ensure your service is on track. Please contact us when convenient.
  Sincerely,
  APNTech Support Team

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 5/2/25 I received a phone call from this company offering advertising for my newly opened family day care in my home. The APN tech has not helped me or explained how to use the so called platform .I was told a representative would walk me and teach me how to use the platform,he ******* would call me on May 7 2025 ,after only 10 mins he said he had to go and hung up .******* did call back after I reached out to the *** phone number. I was constantly interrupted and he was not helpful. ON May 12 I asked for a refund as the business has not followed through with any help with my business and it is presently listed as educational and it is a child day care .They has refused to refund my money and said I have to wait one month to see if my business populates. *** staff have not been helpful and not supplied what I was told.THey have just taken my money and not supported me in any way. It's not possible to talk to anyone with them interrupting.

  

  Business Response

  Date: 05/23/2025

  Thank you for your feedback. We're sorry to hear youre dissatisfied and appreciate the chance to clarify.
  You signed up for our ********************************* on May 2, 2025. As explained during onboarding, it takes 34 weeks for business listings to fully populate across platforms like ****, ****** and ****** Assistant. We also noted that ****** category edits must be made through your ****** Business Profile, which remains under your control.
  We understand your concerns about your initial support call. While the first call was cut short, our representative followed up. We also attempted additional outreach, though some of our calls may have been flagged as spam by your carrier. Please ensure our number *************) is not blocked so we can reach you directly.
  Your dashboard access instructions were provided, and your ************ area was confirmed as correct. The information you submitted is being processed and will populate per our stated timeline.
  As outlined during the sales and onboarding process, and detailed on our website, refunds are only issued if we are unable to register your business on voice platforms after the 34 week period. Since your listing is still within that window, and processing is underway, your account does not currently qualify for a refund.
  That said, we are still here to help. If youd like personalized assistance, please call us or reply to this email and well be glad to schedule a call to walk through everything with you.
  Sincerely,
  APNTech Support Team

• Initial Complaint

  Date:05/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have lied to me about everything that they were suppose to do. and I still have not got what i paid for.

  

  Business Response

  Date: 05/25/2025

  Thank you for bringing your concerns to our attention. We understand your frustration and would like to clarify the situation regarding your service with apnTech.
  Your ********************************* was activated on April 15, 2025. At the time of your call requesting a refund, our team reviewed your account and confirmed that your business had already begun populating on voice platforms as expected. As outlined during the sales call and in our Terms & Conditions, a refund is not issued once a business is actively populating across the platforms ******* Siri, ****** Assistant).
  We also made multiple attempts to assist you, including follow-up calls and detailed instructions on how to complete your ****** Business Profile verification, which is necessary for full visibility. Our records indicate that you ended these calls prematurely or declined to continue the conversation.
  In May, we were notified that you initiated a chargeback for the transaction. As this matter has since been handled through your financial institution and our chargeback department, we now consider this issue resolved.
  If you'd still like support completing the service you paid for, we are more than willing to assist. You may contact us at ************** or email *********************************.
  Sincerely,
  apnTech Support Team

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 16, 2025, I signed up and paid over $298, expecting to be listed on voice search and provided with a personal dashboard where I could track daily activity and update my photography business information independently. However, as soon as I gained access, it became clear that the promised dashboard was a complete LIE.Initially, I was told that my assigned customer service manager could update my company information, but that too was FALSE. Later, I was informed that only IT developers could make updates. When I asked how I would be able to track their progressone of the key features I was promisedI was told I would receive a printout. While that sounded like a reasonable solution, it turned out that printouts are not sent automatically. Instead, I had to email a request each time I wanted one.I contacted customer service multiple times requesting a refund, but was told that would NOT happen because they claimed to have done "a lot" for medespite the glaring issues. To make matters worse, they entered the wrong phone number for my account, preventing me from verifying my connection to ******. I am unable to correct this myself within the dashboard, and they refuse to fix it.Eventually, they agreed to cancel my service but still refused to issue a refund. Instead, they claim they will inform customer service about my concerns. That is simply NOT GOOD ENOUGH, I lost my full-time job and need this money to actually work with another company that will not ripe me off.

  

  Business Response

  Date: 05/23/2025

  Thank you for sharing your concerns. Wed like to clarify the services provided and your current account status.
  Your business, **** *** Artist Photography, was successfully registered on major voice platforms including Siri, Google Assistant, and ****** A diagnostic confirmed your listing is active and discoverable by name and category. Screenshots were sent previously to demonstrate this.
  Regarding the dashboard, it allows you to monitor progress and request changes but does not offer self-editing access. This ensures data consistency across platforms. Updates must be handled by our internal team. As noted, printouts are available by request to avoid unnecessary emails.
  We regret the error in the phone number and understand the impact. If you provide the correct number, we will make the necessary correction promptly.
  Your service has been canceled per your request. However, since full setup and platform registration were completed, a refund is not applicable per our terms.
  We understand your financial situation and truly regret any inconvenience. While a refund cannot be issued, we remain available to help resolve any outstanding issues or make adjustments to your listing.
  Please contact us at ************** or reply to this email for further support.
  Sincerely,
  APNTech *********************start="1424" data-end="1427">

• Initial Complaint

  Date:04/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was convinced to buy into a search engine plan that would get me ****** verified within a 4 weeks, and have me listed on all search platforms. It has now been well over that, and just as I have read before me each time you contact they have you call them back in a week and you repeat the same processes. I finally gave up as I was also told I did not qualify for refunds. I recently have decided to take the loss and I am going to try again with someone I can see face to face. Highly don't recommend this company.

  

  Business Response

  Date: 04/27/2025

  Thank you for bringing your concerns to our attention.
  After reviewing your account, we confirm your ********************************* was activated on March 5, 2025. Our service registers your business across major voice search platforms like Google Assistant, Siri, and ****** While registration improves your online presence, it does not guarantee immediate top placement, increased call volume, or ranking for competitive keywords. This was explained during your service calls, along with instructions to enhance your visibility, such as updating your ************ area.
  We understand your frustration with the process. Voice search visibility can take time and is influenced by factors like reviews, business activity, and competition in your area factors outside the scope of the service provided.
  Our policy states that once registration has been completed and work has begun, refunds are not available. However, we remain committed to helping you optimize your listings and guide you through steps to improve visibility.
  If you would like, we can schedule a call to review your current registration status and assist you further. We are here to support you.

  Customer Answer

  Date: 04/27/2025

  i do appreciate this at all. If they have records all voice calls should be recorded. I'd like them to be played from the day they talked me into buying this. The price originally was around 800 and I was under impression that this would be for all types of searches. Whether it be voice, text etc. The salesman after I told him I'm a new business said what If we offer a discount. I asked the guy what it would be and it turned out to be about a 50 percent cut. I agreed and was told that this would take 4 weeks. I'm still getting emails that I was not ****** verified unless something has changed and they didn't contact me to make me aware. Since I've hired another company to get me ****** verified. 

  When that was all said and done I was told this is only for voice and you probably won't show up on searches. This should have been mentioned well before. To me this is nothing but a scam. How does the customer even know what they are paying for. If they don't want to resolve the issue feel free to let them go about business as planned. This was a joke and I guess they have found a legal scam to get money for exactly what I'm not sure..

  

  Business Response

  Date: 05/23/2025

  Thank you for your feedback. We understand your concerns and want to clarify the nature of the service you purchased and the steps weve taken to support your account.
  Our voice search registration service ensures your business is submitted to major voice assistant platforms (such as Siri, ****** and Google Assistant) using your business category and relevant keywords. This is not a lead generation or ************ and we are clear during enrollment that while your business will populate in voice results, we cannot guarantee specific rankings, calls, or text-based search visibility.
  Regarding the setup process:
  Our team explained that successful voice search visibility requires a visible service area on platforms like Yelp, which you've since been advised to adjust.
  You were sent specific instructions to optimize your presence and improve visibility.
  You were informed that other businesses in your area may appear more prominently due to existing visibility, reviews, and online engagement.
  As discussed, this is not a scam but a listing and submission service that helps businesses begin establishing themselves on voice search platforms.
  Your registration was activated on March 5th, and we encouraged you to complete the steps necessary to maximize your exposure. We did not receive any indication that the process was followed through, and we have no record of issues preventing us from fulfilling the scope of what was purchased.
  If there are still unresolved concerns or youd like guidance on next steps to improve your visibility, we are happy to assist further. You may contact us at ************** or reply to this message.
  Sincerely,
  APNTech Customer Support

  Customer Answer

  Date: 05/29/2025

  The calls should be recorded that we have had. I was talked into purchasing to be listed on all platforms originally. Each time I have spoken it was changed to only voice search. I have done everything I was told to do by phone on adjusting different parameters to be approved on ****** business as Im still currently suspended. That was also what was guaranteed to me through the original purchase. As of now I'm working to get this done myself, to be approved on ******. Bottom of the line is I was told all of the above would be done and taken care of in 4 weeks and it has been well past this ***** I have started a new business and without being able to be seen on ****** my services are at the lack of other options I'm pursuing. This has caused me spend money I did not have in the first place because I wanted to be seen on search engines and be listed on ******. Since then my funds have nearly ran out and I'm in route to find another job. This is not how a fortune 500 business I was told you all were should operate business. If I do a job I make it right. I don't charge customers for services I did not perform.