Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called levoit customer service to let them know that an air purifier we bought wasn't turning on, I sent in video of the problem along with model number to get replacement and was told they would look into it and resolve issue the next day. I didn't hear from them so I called two day's in a row and finally got a response saying the unit that wasn't working was discontinued and they didn't have a replacement because out of stock. I wrote back to them asking if the could replace with similar unit since they offer a 2 yr warranty, it's been 3 days and still haven't gotten a response. I would like a replacement honored or we will never purchase there products again. The customer service is really poor with REMOVEDgetting back to you or resolving issues.

  Business Response

  Date: 05/08/2026

  Hello REMOVED,

  We hope that you are doing well. When reviewing the information on your case, we do see that you have one of the LVH131S-RXW. The 131 product line is discontinued and we no longer have replacement options available for this unit. While this is the case, I was able to review case REMOVEDto find the information provided. I was able to locate the REMOVEDsticker and video to determine if any troubleshooting is available. Due to this item being older, the invoice was not requested as this may be outside of the 2-year warranty period. I see that you had an additional call with our team discussing that the purchase may have been from either REMOVEDor REMOVED

  If you are able to find the invoice, we can check to see if there are any resolutions available with that information. Please note that the items do come with a 2-year warranty from the date of delivery so we are unable to guarantee any resolutions, but we would be happy to see if there is anything we can do. 

• Initial Complaint

  Date:12/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Levoit regarding a defective humidifier and the companys failure to honor its warranty in a reasonable and timely manner.I purchased a Levoit Superior 6000S Smart Evaporative Humidifier from REMOVED, which stopped working within approximately two months of purchase, well within the manufacturers warranty period (nearly two years remaining). The unit failed during peak winter usage, when a humidifier is essential for my household.When I contacted Levoit customer support, the experience has been extremely frustrating and inconsistent. After multiple back and forth since last 2 weeks, Levoit is now refusing to ship a replacement, claiming the item is out of stock for 13 months. This claim is demonstrably inaccurate, as the exact same model is currently available for immediate delivery on Levoits own website, as well as major retailers like REMOVEDand REMOVED. Waiting 13 months makes the replacement effectively useless, as the seasonal need for a humidifier will have passed by then.Despite the product clearly being under warranty and publicly available for purchase, Levoit has declined to offer a timely replacement or a reasonable alternative, such as reimbursement or advance replacement. Their proposed resolution places all burden and inconvenience on the customer and fails to align with standard warranty expectations.I am requesting that Levoit either:1. Ship a replacement unit immediately, or 2. Allow me to purchase the unit directly and reimburse the full cost.I am submitting this complaint due to Levoits failure to provide a fair, timely, and transparent warranty resolution for a product that failed prematurely.

  Business Response

  Date: 12/30/2025

  Hi Gaurav,

  I appreciate your feedback and for sharing your experience. I can assure you that the replacement has been submitted on our end, and I apologize for the confusion as well as any back and forth caused by this experience. I'd be more than happy to offer an extra set of wick filters with the replacement device being sent. 

  I'll have that processed on our end as well. Rest assured, we are more than happy to help with any additional questions, concerns, or any feedback you would like to share.

• Initial Complaint

  Date:12/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Classic 300S Humidifier that leaked and caused significant water damage.With original receipt sought a refund. Was told only a replacement, but over and over again customers note even the replacements leak and this IS our second unit already!It has barely over two stars average in reviews with countless complaints of leaks and replacement unit leaks. Suggested an air purifier to replace instead, but was denied and recently read there was a huge HEPA disqualification and LAWSUITS! affecting the brand anyway for deceptive REMOVEDthis point ONLY seeking a refund. Our health is important to us.

  Business Response

  Date: 12/26/2025

  Hi REMOVED,

  I appreciate you reaching out to our team. Due to the recent holiday, we apologize for any delayed response. Rest assured, we have responded directly to your email related to case #REMOVED. 

  We are more than happy to offer a refund for the amount paid ($53.30) for your humidifier, or, if you'd prefer the replacement air purifier, this option will still be available to you should you accept. 

  Rest assured, we are dedicated to providing you with a resolution that is preferable to your situation. 

  Customer Answer

  Date: 12/26/2025

  Opened complaint 12/12/25 , two weeks ago, and still waiting for some kind of resolution.

  Water damage is frustrating from the unit.

   

  Business Response

  Date: 12/29/2025

  Hi REMOVED,

  Our team can confirm that a refund for $53.30 has been submitted to your provided REMOVEDaccount. Please allow about 2-5 business days for this to be reflected in your account.

  Customer Answer

  Date: 01/05/2026

  I received a message to the contrary TODAY telling me that the refunds are "backlogged" and ot will be processed "AS SOON AS POSSIBLE."  

  I reached out a month ago about this issue and have been promised resolution numerous times now with nothing as of yet.

• Initial Complaint

  Date:12/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2025 I purchased two Levoit Dual 150 humidifiers, model LUH-D302-WUS. Following the purchase, I completed the product warranty registration for both. The one I am having an issue with is B/N: LE0023842247. I do not know which warranty confirmation applies to this device - REMOVEDor REMOVED. One of these humidifiers I purchased from REMOVEDand the other from REMOVED. I have provided this information and PDFs of invoices from both purchases via email to Levoit customer support REMOVEDand never received a response. The initial email was sent on November 17. I have tried calling Levoit customer service (at REMOVED) several times and just end up in an endless music loop waiting for an agent to pick up. Levoit promotes their 2 year warranty but has had awful response rates for supporting customers in need. The problem I need resolved: I would like a new, functioning humidifier. The humidifier makes a humming noise when plugged in, without the dial turned on. And when the dial is turned on, nothing happens - no mist comes out the top anymore.

  Business Response

  Date: 12/09/2025

  I have replied to the customer's request regarding their warranty request and am waiting for a response to proceed. Thank you!

• Initial Complaint

  Date:11/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an item directly from Levoit's website on June 3rd, 2025. Item was not compatible with our in-home air purifier. Submitted a request to return the item on August 28, 2025 via the customer service support email. Company accepted the return and I sent back the item via the REMOVEDlabel they provided me. It has been over 2 months since the return and the company has still not refunded me the money ($59.99) though I have had numerous emails from their team. One falsely claimed the return was already addressed (no return to the credit card I purchased the item from) and another said they were still working on resolving the issue. Since the last time I received an email from them (October 28, 2025), I have emailed them two or three times without any reply.

  Business Response

  Date: 11/17/2025

  I have submitted a refund to be issued to the customer's original method of payment, which will be settled in 1-2 business days. Thank you for your patience. 

• Initial Complaint

  Date:11/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home humidifier stopped working within the warranty period. A replacement was sent in February 2025, but unfortunately, that unit has now failed as well.Per their instructions, I cut the electrical cord and submitted a photo as proof that the product is inoperable. However, I received the following response:Upon careful review, we found that the batch number from the initial sticker label photo you provided does not match the batch number from the cut cord photo submitted. This discrepancy prevents our team from approving your claim.I would like to clarify that the cord I cut is from the same humidifier shown in the photo I submitted. I have no knowledge of the batch number referenced, and the implication that my submission was inaccurate is concerning and not appreciated.I am requesting that the warranty be honored by sending a replacement unit or issuing a full refund.

  Business Response

  Date: 11/14/2025

  Hello, 

  Thank you for your patience. The replacement humidifier has been approved on 11/14/2025, and the tracking number has been provided to the customer. 

  Best Regards, 
  REMOVED.

  Customer Answer

  Date: 11/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  REMOVED
  
   
  

• Initial Complaint

  Date:10/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am on my second stick vacuum. This one, the battery will not charge, stay charged or work. Reached out to them. At first everything was going well. Then I get a reply, email, that my screenshot isn't sufficient for the order/replacement. When they have all that information already.

  Business Response

  Date: 12/08/2025

  Hi REMOVED,

  Thank you for reaching out to our team. We have responded to you via email with more information regarding your claim. Please refer to case #REMOVEDfor additional information coming from the email REMOVED.

• Initial Complaint

  Date:10/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Levoit cordless vacuum from Levoit in May 2025. It failed to turn on in September 2025. I took it apart, cleaned it as directed and tried again. I called the company and told them my problem. They agreed to send me a new one as it is still under warranty. Since then I have had a very unpleasant experience with REMOVEDrequesting a number of different things from me over a period of three or more days. Each time I sent her what was asked for, it wasnt right. Today I called customer service and REMOVEDanswered. I was very upset with her and did raise my voice. Mainly because she told me that it was not true that I had sent her the correct sticker. I sent what she asked for each time. I did misunderstand that she wanted video of it not turning on. I have now apologized for raising my voice and sent her what she said she wanted again. Prior to that she hung up on me. I have never had such an unpleasant experience with another company.

  Business Response

  Date: 10/09/2025

  Hi REMOVED,

  We appreciate you sharing your experience with our team and are happy to have the opportunity to make this right for you. We will be providing you with a replacement as per our last response in the related case number 01157183 and will also be providing you with a callback for you to share your feedback with our team. We do hope this is the resolution you were looking for and look forward to speaking with you today.

  Customer Answer

  Date: 10/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  REMOVED
  
   
  

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This air purifier shouldn't be sold it's not a hepa filter, causes cancer and cord has lead in it. Store wouldn't refund money because I accidentally threw the box away. I bought the mini one I have asthma what a mistake.

  Business Response

  Date: 06/25/2025

  Hello,

  We have reached out via email to the email address provided REMOVEDThis email will contain additional information about your request for your LEVOIT Core Mini Air Purifier. Please refer to the case number 01073678 related to your request. This email will be sent from REMOVED.

  We look forward to working with you to find the best resolution possible to assist you here.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I purchased a HEPA air purifier as the listing did say it was a HEPA air purifier and it is #1 in "HEPA Filter Air Purifier" on REMOVED. But it is NOT a HEPA Filter Air Purifier. I purchased this for health concerns for my kids and for a year I thought I was using a HEPA air purifier but I was not. Could you please refund the 2 units and 2 filters I purchased as I will need to purchase a REAL HEPA Filter Air Purifier?I have ordered 2 of these units and 2 replacement filters. UNITS:Order placed October 8, 2024 Order # REMOVED-2758226-0125048 Order placed April 14, 2024 Order # REMOVED-5089458-4205018 FILTERS: Order placed March 26, 2025 Order # REMOVED-9431888-147063 Order placed December 30, 2024 Order # REMOVED-1007419-1038669

  Business Response

  Date: 05/02/2025

  We have provided additional details regarding your case (REMOVED) to assist with this request. We would be more than happy to provide you with pre-paid return labels for all items purchased to provide a refund once we have received all items in our warehouse.