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Business Profile

Payment Processing Services

Bill
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 176 total complaints in the last 3 years.
  • 64 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Through ******************** I was being sent a payment through bill.com My payment was returned to ******** The following message is from the returning bank
    The deposit you mentioned was returned to the sender. Here are the details about it so that you can get in touch with the sender to track it:

    Return File: ****************
    Return Time: ****************
    Return Trace: XXXXXXXXXXXXXXX

    The only way to contact bill.com is through an invite from the place that your receiving your funding from. I contacted ************** and was refused any assistance. They stated that their records show that they paid and that's all their obligated to do and hung up on me. So i have no way of speaking to anyone about anything.

    Business Response

    Date: 09/09/2022

    Business Response /* (1000, 5, 2022/08/11) */
    Hello ****,

    Thank you for reaching out regarding your payment from ********** Rent Relief.

    Bill.com will only process payments, once payments are initiated by Rent Relief. All payments are managed on the Rent Relief end. I have created a support ticket on your behalf and someone will reach out to assist further.

    Thank you,

    ******
    Bill.com Supervisor


    Consumer Response /* (3000, 7, 2022/08/15) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    My initial question was never answered. Where is my money that was returned to bill.com? Rent Relief says I have it, my bank says you have it and now I'm being told rent relief has it. Can anyone give a straight answer?


    Business Response /* (4000, 9, 2022/08/22) */
    Hello ****,

    Thank you for reaching back out.

    I see you currently have a ticket with our Payment Operations team regarding this matter. I will work with them on expediting the review of this payment, and they will get back with you.

    Thank you,

    ******
    Bill.com Supervisor


    Consumer Response /* (4200, 11, 2022/08/23) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Thank you. I'll be expecting them


    Business Response /* (4000, 13, 2022/08/25) */
    Hi *****

    You're welcome! Our team has responded to you, and you should see correspondence under ticket ******* in your email.

    Thank you,

    ******
    Bill.com Supervisor

  • Initial Complaint

    Date:08/05/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a customer submit a ***** payment to me through bill.com on 7/25. Got a notification from bill.com saying money would be to me 8/1. 8/2 I called and they said it was taking longer than normal but they never attempted to notify me of the issue and that it would deposit 8/3. 8/4, no money. I called again and they said my money wouldn't be there until 8/9. Never said money could take 2 weeks. Another customer submitted payment 7/26 and as of 8/5 still don't have it and still have not received notice that it is delayed. I just want my money.

    Business Response

    Date: 08/11/2022

    Business Response /* (1000, 6, 2022/08/10) */
    Hello ******

    Thank you for reaching out regarding this issue, I am sorry to hear you are having trouble!

    I have created a support ticket on your behalf, and a team member will reach out to assist further.

    Thank you,

    ******
    Bill.com Supervisor


    Consumer Response /* (2000, 7, 2022/08/10) */
    Issue resolved. Thank you.

Bill is BBB Accredited.

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