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Business Profile

Payment Processing Services

Bill
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 169 total complaints in the last 3 years.
  • 59 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a request in writing to cancel my paid subscription on September 12, 2022I, and kept the free account. Though I received a confirmation in writing, the company continued to fraudulently charge my credit card with a $117 monthly fee.

    Business Response

    Date: 12/21/2022

    Thank you for reaching out and we apologize for the poor experience. We have created support ticket #******* to investigate your concerns. A member of our Leadership Team will be in touch shortly.

  • Initial Complaint

    Date:12/12/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep receiving daily emails from bill.com.- there is no option to unsubscribe. If you choose the option to unsubscribe, the page wants you to fill out a form with all your information - there is no phone number - the email is a "no-reply"Yes, I can create a rule to delete as they come in but Why?? these folks should be fined or prosecuted

    Business Response

    Date: 12/19/2022

    Thank you for reaching out and we apologize for the poor experience. We have created support ticket #******* to investigate your concerns. A member of our Leadership Team will be in touch shortly.

  • Initial Complaint

    Date:12/02/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recently, I changed banks through Bill.com. I had only received electronic payments, and was never prompted that changing my bank information would also change my payment method. I was then mailed a check to the wrong address. The person who issued the payment through Bill.com cancelled the check and reissued the payment with a prompt status in order for me to receive it. I spoke to someone in "leadership" (an indian woman in a call center" who said my request was expedited. They are now stating it is 4-5 business days for me to be able to receive my funds. I am a type I diabetic who needs this money in order to pay for medication. I need my money now or I will literally die.

    Business Response

    Date: 12/08/2022

    Thank you for reaching out and we apologize for the poor experience you had. However we were able to locate ticket #******* regarding this concern and issue. I'm glad our leadership team was able to resolve your issue with your confirmation of your received payment on 12/5/2022.

  • Initial Complaint

    Date:12/02/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'd like to report the company bill.com as fraudulent. They have over ******* of my money that they are holding and have been holding for over a week. They claim they need to verify my bank account to release the funds, but in my correspondence with *****, it appears as though the account was verified over a week ago. I suspect they are insolvent and need to hold on to the money. I would like you all to look into this.

    Business Response

    Date: 12/15/2022

    Thank you for reaching out and we apologize for the poor experience. We have created support ticket # ******* to investigate your concerns. A member of our Leadership Team will be in touch shortly.

  • Initial Complaint

    Date:11/23/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We receive many payments from bill.com on behalf of several clients. The payments from each client are usually for several invoices at once on the client's account. Bill.com consistently issues single-swipe payments for multiple invoices, despite repeated requests to authorize multiple swipes. There is no representative contact information when I receive the advance notification that a payment is being submitted for virtual card processing. I have to find a way to contact Bill.com, which cannot be done by phone call, which means I have to get to a computer, fill out an online form (usually several online forms), wait for a response which has taken up to 2 days, and then process the payments when the correction finally does come through. This causes huge delays in conducting business and extreme frustration. I have requested many times that when multiple bills are being paid, that the payment be authorized as multiple-swipe, but the situation has not been corrected, nor even a reply from anyone other than a processing clerk. I am reaching out to my clients that use Bill.com and requesting payment be made by other means.

    Business Response

    Date: 12/16/2022

    Business Response /* (1000, 5, 2022/12/02) */
    Thank you for reaching out and we apologize for the poor experience. We have created support ticket #******* to investigate your concerns. A member of our Leadership Team will be in touch shortly.

  • Initial Complaint

    Date:11/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a payment sent to a vendor that we did not authorize. I attempted to reach out to Bill.com to stop the payment. They do not accept phone calls (first red flag). I went to my bank to stop the payment. ******** paid the vendor anyway. They communicated for a few days with our accounting firm on the re-collection of the 9K. They specifically told our accountant that everything had cleared itself and all was good. A few days later we get a threatening email that I must wire them the funds immediately or they would close our account. I proceeded to go to the bank and wire the funds, and I provided evidence of the wire. They then went ahead and ACH'ed the money out of our account again after I sent the wire information. Now they are arguing with me on refunding me the second ****

    Business Response

    Date: 12/07/2022

    Business Response /* (1000, 5, 2022/11/21) */
    Thank you for reaching out and we apologize for the poor experience. We have created support ticket #******* to investigate your concerns. A member of our Leadership Team will be in touch shortly.

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