Business ProfileforBarefoot Dreams, Inc

BUYER BEWARE I placed an order on January 7,2024 and have yet to receive my order. Today is February 16. I emailed on Feb 5 and received a number of reasons.holiday, warehouse closure and recent sales. Huh?! This was in stock merchandise! I was further told the order would now go out later that day or the next. Nothing shipped. I emailed again on Feb 13 and was told I have made sure to escalate this matter to our other facility who is processing this order on their end. I have yet to receive a response back, however I will make sure to inform you immediately of any updates I receive. As of today no further indication anything has shipped. The further insult here is they charge your credit card when the order is processed not when it ships so I have paid $160 to wait what is likely going to take 2+ months. How are they still in business? It feels like I am ordering something from a printed catalog by mailing in my order via snail mail back in **** when there was no online ordering available.

Hello ****,I hope this message finds you well. We sincerely apologize for the inconvenience you've experienced with your recent order, and we appreciate your patience as we address the concerns you've raised in your BBB complaint.Upon thorough investigation into your order placed on 1/7/24, our records indicate that both items were shipped promptly on 1/8/24 from our alternative facility. Unfortunately, a glitch in our system prevented the timely upload of tracking information, contributing to the confusion.Subsequently, after reviewing your order and corresponding email communications, we identified tracking issues and promptly initiated a claim with *** to investigate the matter. Given the extended duration since your order was placed, we understand the urgency and, as a goodwill gesture, we will be issuing a refund for the items in question even before receiving the results of ***'s investigation. Once this has been issued, you will receive an email confirmation with the refund details.We acknowledge your concern regarding the upfront payment at the time of order submission. While it is our standard practice, we understand that this may differ from some companies. Unfortunately, we are unable to defer payment until the shipping stage due to our system limitations.If you have any further questions or concerns, please do not hesitate to contact our customer service team.Warm ******************************