Customer ReviewsforBarefoot Dreams, Inc

BUYER BEWARE I placed an order on January 7,2024 and have yet to receive my order. Today is February 16. I emailed on Feb 5 and received a number of reasons.holiday, warehouse closure and recent sales. Huh?! This was in stock merchandise! I was further told the order would now go out later that day or the next. Nothing shipped. I emailed again on Feb 13 and was told I have made sure to escalate this matter to our other facility who is processing this order on their end. I have yet to receive a response back, however I will make sure to inform you immediately of any updates I receive. As of today no further indication anything has shipped. The further insult here is they charge your credit card when the order is processed not when it ships so I have paid $160 to wait what is likely going to take 2+ months. How are they still in business? It feels like I am ordering something from a printed catalog by mailing in my order via snail mail back in **** when there was no online ordering available.

Hello ****,I hope this message finds you well. We sincerely apologize for the inconvenience you've experienced with your recent order, and we appreciate your patience as we address the concerns you've raised in your BBB complaint.Upon thorough investigation into your order placed on 1/7/24, our records indicate that both items were shipped promptly on 1/8/24 from our alternative facility. Unfortunately, a glitch in our system prevented the timely upload of tracking information, contributing to the confusion.Subsequently, after reviewing your order and corresponding email communications, we identified tracking issues and promptly initiated a claim with *** to investigate the matter. Given the extended duration since your order was placed, we understand the urgency and, as a goodwill gesture, we will be issuing a refund for the items in question even before receiving the results of ***'s investigation. Once this has been issued, you will receive an email confirmation with the refund details.We acknowledge your concern regarding the upfront payment at the time of order submission. While it is our standard practice, we understand that this may differ from some companies. Unfortunately, we are unable to defer payment until the shipping stage due to our system limitations.If you have any further questions or concerns, please do not hesitate to contact our customer service team.Warm ******************************

I ordered slippers from Barefoot Dreams online site for $60.60 (of note, shipping cost was over $15.00); I decided to return them as found them at much lower cost on Amazon. I have actually bought about 8 Barefoot Dreams blankets on Amazon with no issue, but decided this time to go to the actual website. Shipping costs are very high and not reimbursed with returns (which is not specified on their website); when I emailed to customer service, they sent a screen shot from the website, which doesn't specify this either, and when I pointed this out, I received no apology or explanation other than 'we delivered it so fulfilled our obligation' basically. I suggested they let customers know these conditions (high shipping costs with no reimbursement with returns) prior to purchase. I mailed the slippers back as instructed in original packaging through *** on 2/2/24 (it is currently 2/12/24), and unlike other businesses, there has been no email communication (ie return in process etc), so I have to now reach out again to see where this stands. I have tried calling customer service to no avail, and when I emailed customer service asking for an address to write correspondence, I was told 'it is private'. I am very disappointed in this company.

Hello ********,We appreciate your feedback and understand your concerns regarding the shipping charges and the refund policy/process. We take customer satisfaction seriously and have thoroughly reviewed your case. Please allow us to address your points:Shipping Charges:We want to clarify that shipping charges are determined by the carrier based on various factors and are not within our control. We do not set these costs, and they are a direct result of the shipping service chosen. However, in recognition of your situation, we have made a one-time goodwill exception and refunded the shipping costs incurred on your order.Communication and Return Processing:We apologize for any confusion regarding the communication process. Our system does not automatically send emails upon receiving returns at our facility. However, the tracking information provided when a return request is issued allows customers to monitor the delivery status. As mentioned on our website, returns undergo a specific processing time. Once completed, a confirmation email is sent for the selected resolution.Contacting Us:Our primary means of correspondence is through the phone number and customer service emails provided to you. We do not accept physical mail for communication purposes. If you encounter any difficulties reaching us through these channels, please let us know so that we can promptly assist you.We value your business and appreciate your understanding in this matter. If you have any further questions or concerns, please feel free to reach out to our customer service team directly.Warm ******************************

I would give barefoot dreams ZERO stars if I could. Horrible shipping and customer service. I place my order on December 31, 2023. A week later I emailed customer service to get a status on my ONE EXPENSIVE ROBE. They did not respond so now over 2 weeks after placing my order I emailed them again. They replied saying their warehouse was closed for the week for an inventory update? What store big or small closes a whole week for an inventory update? I got an email on January 11, **** saying my order shipped out it is now January 21, **** and still not update on my order nor have I received it yet. We are almost a month from when I placed the order that had ONE item! Its ridiculous. **************** didnt even try to fix the issue, just gave me an excuse. Expedite my shipping or something, come on!

Hello *****,We appreciate your feedback and concerns regarding your recent order with us. We sincerely apologize for any inconvenience you may have experienced and would like to address the points raised in your BBB complaint.Firstly, we want to clarify that during the order placement, there was information prominently displayed at checkout notifying customers of a processing delay due to a temporary hold. We understand the importance of clear communication, and we regret if there was any confusion in this regard.Upon receiving your inquiry a couple of days after placing your order, our team responded promptly, reiterating the information about the hold and what to expect. We appreciate your understanding during this period.It is important to note that your order was processed and shipped as soon as we resumed operations, and it fell within the advertised processing window on our website. However, we do acknowledge the delay in *** delivery due to severe weather conditions, which unfortunately is beyond our control.Regarding your suggestion to expedite shipping after the order is in transit, we want to clarify that once an order has been shipped, we are unable to alter its shipping method. We apologize for any inconvenience this may have caused.In response to your claim that we did not attempt to fix the issue, we want to emphasize that no request for compensation or resolution was received from you. We are committed to addressing customer concerns and would appreciate the opportunity to discuss this further with you. If you have specific compensation or resolution requests, please let us know so that we can work towards a satisfactory resolution.We also want to highlight that, during the delay announcement, we provided customers with a discount code as a gesture of goodwill, which you received. We hope this demonstrates our commitment to customer satisfaction and our appreciation for your understanding during any unforeseen circumstances.Please feel free to contact us directly if you have any further questions or concerns.Warm Regards,Barefoot Dreams

Barefoot in the Wild Robe I received my robe, as a gift, just two weeks ago. Yesterday when taking off my robe I notice the collar trim is separated from the robe itself, at the neck. Not wanting to tell my DIL, who gave it to me, I get the extra matching thread provided and repair it myself. Afterwards, I call Barefoot Dreams customer service and ask if they can provide me with extra matching thread, as I anticipate this happening again. Its not normal thread, but a stretchy, fluffy thread that matches the robe fabric. I was told I could not return the robe (which I didnt ask to do) AND they will not provide me with any extra thread. They only provide the little package of thread that gets mailed out with the robe. I guess thats all ***** provides them. Buyers beware. Cheaply made and poor customer service. And how convenient that you cannot leave a review on their website.

Hello *******,I hope this message finds you well. We sincerely apologize for any inconvenience you may have experienced with the recent gift you received, and we appreciate the opportunity to address your concerns.We understand that the gift you received had some minor trim damage, and we sincerely apologize for any disappointment this may have caused. We strive to provide high-quality products, and it is disheartening to learn that your experience fell short of our standards.Regarding your request for extra thread, we regret to inform you that we do not have the capability to provide additional thread at this time. Our inventory is carefully managed, and unfortunately, we are unable to fulfill such requests. We understand the frustration this may cause and apologize for any inconvenience.In reference to your comment about leaving a review on our website, we want to clarify that our website policies only allow reviews from customers who have directly purchased from us. This measure is in place to ensure that all reviews are authentic and pertain specifically to Barefoot Dreams items. We apologize for any inconvenience this may have caused in expressing your feedback on our website.If you have any further concerns or if there is anything else we can do to address your experience, please do not hesitate to contact our customer service team directly.Warm ******************************

I placed an order over a week ago. No one answers their phone or responds to voicemails or emails

Hello ********,We sincerely apologize for any inconvenience you may have experienced with your recent order and the delay in our response to your concerns. We take customer feedback seriously, and we appreciate the opportunity to address your concerns.Upon reviewing your case, we understand that you placed your order during a period of high order volume, however orders were processed as quickly as possible and your order was shipped out within the advertised processing window stated on our website.We acknowledge your frustration with our customer service response time. Our system, unfortunately, categorizes multiple emails as "new" actions, which may lead to longer response times due to the way our queue system operates. We sincerely apologize for any confusion or inconvenience this may have caused.We did respond to your initial inquiries within a couple of business days, however, it appears that our responses may not have reached you, and we regret any confusion caused by this.We are pleased to inform you that your order was processed and shipped within our advertised processing time.Should you have any further concerns or questions, please don't hesitate to reach out to our customer service team by phone or email.Warm Regards,Barefoot Dreams

Terrible customer serivce. Emailed twice and no response. Called on Jan 8th, **** and asked where my order was that placed on Dec 30, 2023. "Warehouse closure on Dec 29 and inventory is limited at this point. Will be another 5 days before your order is processed." Refund processed. None of this was communicated at any point during the 10 days waiting in limbo. Never again.

Hello ****,We appreciate your feedback and thank you for bringing your concerns to our attention. We take customer communication seriously and aim to provide the best service possible. After reviewing your BBB complaint, we would like to address the points you raised.Contrary to your claim, our records indicate that we did respond to your inquiries promptly. We understand the importance of keeping our customers informed, and we can confirm that you received an email notification regarding the processing delay. This information was also available during the checkout process on our website.Furthermore, your complaint references a portion of our notification, indicating that you were aware of the processing delay. We apologize if there was any confusion, and we appreciate your patience and understanding during this time.We want to emphasize that our email follow-up was intended to provide additional clarification and serve as a record for your convenience. Our commitment is to keep our customers well-informed throughout the ordering process.In response to your request to cancel your order, we were pleased to accommodate your request on the same day it was received, within less than 10 days of your initial order placement. We value your satisfaction and are glad that we could address your concerns promptly.We apologize for any inconvenience you may have experienced and appreciate your understanding. If you have any further questions or concerns, please feel free to contact our customer service team.Warm ******************************

Tried to get my refund but all of sudden, I got an email that says all refund are on hold due checking inventory. My refund was already processed. I have a feeling that close out of the year they need to show that they did sell so much amount. My retuned was processed on 12/12/23 still waiting.

Hello ******,We appreciate your patience and understanding during this process, and we apologize for any confusion that *** have arisen. We want to address your concerns regarding the delay in processing your return and the subsequent refund.As of December 12th, we did receive your return, and we understand the importance of promptly addressing refund matters. Please note that there *** be a misunderstanding in terminology while the return was physically received on that date, the processing of returns involves several steps before the refund is finalized.Our standard processing times typically range from 10 to 14 business days once the return is received at our warehouse. Unfortunately, we encountered an unexpected delay that temporarily disrupted our regular operations. We communicated this delay to our customers as soon as the situation became apparent, and we sincerely apologize if any part of that communication *** not have reached you in a timely manner.It's important to clarify that when we mentioned processing delays, we were referring to the comprehensive processing cycle, including inspection, verification, and final approval before issuing a refund. However, as a gesture of goodwill and understanding the inconvenience caused, we proceeded to issue your refund as soon as our warehouse resumed normal operations, even before the full processing cycle was completed.Once again, we apologize for any inconvenience you have experienced, and we appreciate your understanding. If you have any further questions or concerns, please feel free to contact our customer service team directly, and we will be more than happy to assist you.Warm Regards,Barefoot Dreams

For the last 15 years, Ive purchased NUMEROUS items from Barefoot Dreams from all categories and have been nothing but pleased with the quality. Which is what makes me go back for more. I have 6 of the of CozyChic Lite Ribbed throw, and just purchased an additional 2 more. Much to my surprise, the 2 new ones shed horribly! Ive washed them twice, on gentle cold and tumbled dried low for 30 minutes to no avail the shedding is still horrendous. So much so that I cant even use them, which saddens me. Customer Service suggested I exchange them for 2 new ones, but my fear is that the replacements will be the same. Has anyone else experienced this issue? I would like to leave a review on their website, but Im not able to located how/where to leave.

Hello *******,We appreciate you taking the time to share your concerns regarding the shedding issue with the blankets you purchased from us. We apologize for any inconvenience this may have caused and want to address your concerns promptly.Firstly, we understand that shedding can be frustrating, and we are sorry for any inconvenience you have experienced. We would like to assure you that our team takes product quality seriously, and we appreciate your feedback.In response to your concern about the possibility of the same issue occurring after an exchange, we recommend exchanging the items as initially suggested. Our goal is to ensure your complete satisfaction with your purchase, and we believe that a replacement would allow us to address this matter effectively.Regarding your comment about leaving a review on our site, we want to clarify that a review link is automatically emailed to customers after the order is received. We apologize for any confusion and appreciate your understanding.If you decide to proceed with an exchange, we kindly ask you to follow the care instructions provided with the new blankets. Proper care is essential to maintaining the quality and longevity of our products, and we believe that following these guidelines will help address any concerns about shedding.Should you have any further questions or require assistance throughout this process, please do not hesitate to reach out to our customer support team by phone or email.Warm Regards,Barefoot Dreams

ive been a great customer and was recently missing one item from my order. It was the sale item but you would have thought it was a very expensive piece. I messaged customer service and he gave me the run around all day long stating I had waited a week and *** wouldnt honor claim.. I suggested it was their company as I received everything else. He wouldnt hear of it until I said I would dispute charge with bank. He went back and forth all day wasting my time. Very minor issue that could have been solved right away. Never will I take a chance again. way overpriced and customer service stinks!

Hello *******,We are sorry that there was an issue with the delivery of your recent order. Upon hearing that you had not received your item, we did an internal investigation and found that all items left our facility successfully. We opened a claim with **** Our policy is to wait for the investigation results from *** before initiating a refund or a replacement. Making an exception to our policy, a full refund for the missing item was processed the same day, per your request. We apologize for the inconvenience and wish that *** had properly delivered your package. Thank you for being such a loyal customer! We hope to see you again soon.

I returned an unopen box from barefoot dreams. It's been 3 weeks and I have yet to receive a full return. When I call customer service they say it will happen and it has not. Now when I call they put me on hold after saying they are looking into it but keep me on hold.

Hello ****, Thank you for reaching out to us! Upon reviewing our communications log with you, we see that your return was received at our facility on 7/5. All of our returns and exchanges are currently taking up to 7 - 10 business days, which is a little faster than the 10 - 14 business days posted on our website. We refunded you on 7/18, as originally advised to you. We apologize for the inconvenience of being placed on hold while investigating your order. We checked our call log and saw that you were on hold for about 2 minutes while we were looking for information. We do try to limit the time on hold, but your particular order required a little more in-depth search. We hope that these notes address your concern and that you will visit our website again soon.