Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this business $1300.00 up front for the most incompetent/corrupt experience that I have had in 30 years as a Doctor. ***** and his hapless helpers are complete frauds. I actually think that the supposed Owner/Consultant ***** is sitting in his living room on a Lazy Boy recliner and lap top in hand, scamming hard working Doctors out of business start up money and laughing at the sucker's that he swindles. He took full payment up front and 8 months later, hasn't completed what a competent credentialing company would accomplish in 45 days MAX, which is the industry standard. He needs to be sued and put out of business, he is a predator that will take your money and not perform the task that he was paid for. The absolute worst business experience in 30 years, ***** must be held accountable. When confronted, he is sarcastic while trying to feed me yet another excuse. He claims to be a Consultant, watch out, he is not! Please, this is hard to believe but he actually said to me because he didn't do his job getting me credentialed with Insurance companies, which is what I paid him for, "treat the patients for free, you will have a patient for life.", true story. He told me that over and over. I have a Family to support, unfortunately I can't afford to keep a business running for free ***** *******, Owner of Doctors Business Network in **********. What he is doing is so outrageous, how is he getting away with this? Please, avoid DBN, or you will regret it. ***** is becoming more bold by the day. ***** will promise to call you back, same day, and NEVER calls back, absolute lie. Read the reviews from other Doctors that he has done the exact same thing to!!!!!

  Business Response

  Date: 05/06/2025

  Re: BBB Complaint #***********

  
  To: *** *****

  
  We were surprised and disappointed to learn of your recent complaint submitted to the Better Business Bureau.
  To address a few key points from your complaint:

  
  First, regarding your comments about our team member ******.He is not the owner of Doctors Business Network. He is a staff member working in our ************, ********** office and operates from a standard office workstation. He does not work from home and does not use a recliner at the office.

  
  From the beginning, we were referred to you and worked closely with you. Our engagement involved credentialing you with approximately four insurance providers and securing an NPI 2 for your business.

  
  Here is a summary of the status of that work:

  
  NPI 2: Successfully obtained

  
  Medicare and *********** Credentialing completed and you are now in network with both
  United Healthcare: The process has been delayed and we are actively checking on the current status
  ********: Applications were submitted twice. The first was terminated due to expired liability insurance. The second was rejected because the required five-year employment gap explanation was not submitted in time despite several reminders and multiple communications with you directly
  You were personally involved in the ******** process including phone conversations with ******** representatives. We have numerous emails from you confirming what documentation ******** required.
  Throughout this engagement, we maintained a professional relationship. In fact, you had expressed satisfaction with our services and even requested our assistance with billing. We began by submitting your first patient file to the attorney per your instructions.

  
  ****** recalls you expressing interest in additional consulting services but mentioned budget constraints. He also mentioned that he did advised you that if you encounter a patient with insurance you are not yet credentialed with, it may be worthwhile if feasible to treat the patient at no cost while we begin the credentialing process. This strategy is intended to build long-term relationships and maximize future patient retention.

  
  Please remember, as we have reiterated throughout, Doctors Business Network is not affiliated with the insurance companies. We do not control their timelines or decisions. Our role is to handle your applications,ensure accurate submissions, and manage follow-ups. You have had ongoing access to a dedicated client portal that reflects real-time updates on your credentialing status. We are aware that you have used this portal and have also contacted insurance companies independently.

  
  We remain committed to transparency and professionalism and we hope this clarifies the concerns raised.

  
  

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid them to credential me with ****************** Aetna, Meridian, and ******. That was August 2024. They said they completed the ******** application. I am not credentialed with any of the companies and they won't return my emails.

  Business Response

  Date: 02/19/2025

  BBB Complaint #********
  
  This letter serves as a formal response regarding the complaint filed on behalf of ******** ***, who was hired for credentialing services with Doctors Business Network on August 20, 2024. Our role in this process is to assist with the submission and follow-up for the credentialing applications with ********* Blue Cross/Blue Shield, and Aetna in ********. We have clearly communicated to our clients that the credentialing process typically takes 90 to 120 business days on average.
  It is important to note that Doctors Business Network is not an insurance provider and does not have any control over the timelines set by ********, **********/Blue Shield, or Aetna. We can only manage the submission and follow-up processes, which is exactly what we have done.
  Here is the status of each application:
  Aetna: Approved on September 26, 2024.
  Medicaid: Processing with ID #**************.
  Blue Cross/Blue Shield: The original submission was rejected due to closed panels, but a new application has been submitted, and it is now being processed under case #********.
  We would like to emphasize that our company is not ********, *****, or Blue Cross/Blue Shield, and we do not have the authority to influence the decision-making timelines. Our service is solely to submit the applications and diligently follow up with these insurance companies on behalf of our clients.
  ******** *** has been provided with all necessary contact details and information to directly inquire about the status of her applications with the respective insurance companies. Should she wish to verify any details, she is welcome to reach out to them directly using the information provided in her portal.
  If there are any further questions or concerns, please do not hesitate to contact me at ************.
  Sincerely,
  
  ****** *******
  Doctors Business Network

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22870124
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ***

  Customer Answer

  Date: 02/20/2025

  I have emailed them for assistance with the portal. I haven't ever received a response.  My contact person must no longer be with them or is ignoring me. I need my portal information help. It won't work and I can't find someone to help me. Also it has been months. 

  Business Response

  Date: 04/03/2025

  March 15, 2025
  RE: ******** ***
  Complaint #********
  Dear Better Business  Bureau,
  I am writing in response to the complaint regarding the credentialing process for ******** ***.
  Doctors Business Network (DBN) was hired on August 17, 2024,to facilitate the credentialing of ******** *** with ******** and Blue Cross/Blue Shield in ********. As we inform all of our clients at the outset,the credentialing process typically takes between 90 to 120 business days,depending on the insurance companies. It is important to note that *** is not an insurance company and, therefore, has no control over the processing time once the applications are submitted.
  To provide an update on the progress:
  Aetna: Approved, with an effective date of September 26, 2024.
  Blue Cross/Blue Shield: The initial application was denied due to full panels. A new application has been submitted and is currently being processed under reference number 129298894.
  ******** IL: The application with ID #************** is still in process. Unfortunately, ******** is experiencing significant delays.
  Our most recent follow-up call was on March 24, 2025. We continue to actively monitor the status of the applications and follow up accordingly.
  Please be reminded that ***'s role is to submit the credentialing applications and follow up with the insurance companies. We are not directly affiliated with ********, **********************, or any other insurance provider. As part of our agreement, ******** *** is also welcome to contact the insurance companies directly using the information available in our portal to inquire about the status of her applications.
  For your reference, I have attached a part of the credentialing agreement signed by ******** *** on August 20, 2024. Please take note of Section 6, No Warranty or Guarantee, which clearly states:
  "You expressly acknowledge and agree that credentialing is a lengthy process subject to delays and decisions that are outside **** control. Accordingly, *** provides no warranty or guarantee as to the timing of the credentialing process, nor does *** warrant or guarantee that your application will be approved by any Designated Plan. ************* disclaims all liability arising out of or related to rejections, delays, or interruptions in the credentialing and enrollment process that are beyond DBNs control."
  If you have any further questions or require additional assistance, please do not hesitate to contact me at **************.
  Sincerely,
  ****** *******
  Doctors Business Network
  

  Customer Answer

  Date: 04/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ***

• Initial Complaint

  Date:09/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid the company to get credentialing for insurance companies ******************** Aetna, BCBS, and Humana) back around Dec 15, 2023. We are still awaiting credentialing for all but one of these. We have reached out to the company for updates but they never follow through. My Team had been calling Mon, Wed, *** and keeping records to only be told by them that they will email us or follow-back up with us. We have no started calling daily and they just hang the phone up. No replies to our emails either.

  Business Response

  Date: 09/15/2024

  DBN has submitted all applications on the Providers behalf& the Provider has been approved for several Insurance Companies,then the Provider hired DBN to submit additional applications for him.  Any delays in the Insurance Companies finalizing the applications have to do solely with the Provider(the Provider would have to comment on that issue). DBN will continue to follow up on all outstanding applications

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22261727
  
  I am rejecting this response because: I have not done anything to delay my applications. DBN was paid to do the credentialing and yet I've had the insurance companies reaching out to me for documents. I took care of those documents in a timely fashion and even sent the email correspondence to DBN so that they could follow-up with the job to which they were paid to do. So I flatout disagree that I had anything to do with delay. My Staff and myself have been reaching out to DBN for any and all updates. We have to keep calling them to get any updates and now our calls are ignored or we are told they will followback up and never do.
  
  Yes, we have paid to get credentialing done in both ******* and ******* totaling 10 insurances. We have only gotten credentialed fully with signed contracts for 2/10 and this has been going on since December of 2023. 2/10 for a process that started last year is beyond poor results. On top of that I'm having to call daily and complain to BBB to get any thing worked out.

  Sincerely,
  
  ***********************

  Business Response

  Date: 09/18/2024

  DBN'S response is still the same.

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22261727
  
  I am rejecting this response because: Nothing has changed.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started the process to have DBN credential me with ******** and ******** in my state. The provider application was very long and has a save/resume later feature. I never finished completing the form because it was really long. Then they emailed me saying they received the form that I never submitted and asked for payment. This tells me they were never intending to actually follow through because they tried to collect money before collecting all of the information they would actually need.

  Business Response

  Date: 09/16/2024

  This Provider has never paid *** for any services, so *** never started any work .

• Initial Complaint

  Date:08/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid this company to provide a services, credentialing for our medical office.They never did file or did any work, but also reduce to respond to any communications

  Business Response

  Date: 09/02/2024

  Our reply has not changed.

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22114175
  
  I am rejecting this response because:
  
  Sincerely,
  
  Can Ho

  Business Response

  Date: 09/18/2024

  DBN response is still the ***.

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22114175
  
  I am rejecting this response because:
  No an action has been taking on this business. They refuse to refund my deposit 
  Sincerely,
  
  Can Ho

  Business Response

  Date: 10/11/2024

  DBN response is still the ***.

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a outpatient clinic in *****, this company took my money, won,t return phone calls and when they do answer they lie and say they are going into a meeting about your credentialing process. ***** is combative and argumentative when called out on his bad business practices. it has been 7 months and the only insurance company we have is ******** for 1 provider. they don't call to update you, no emails, no written correspondence. I have lost over ****** in revenue due to this scamming company. This company is a scam !

  Business Response

  Date: 09/02/2024

  We are currently working to finalize all of the applications that this Provider has requested-the Provider canceled 1 Provider half way through the process & that is a time consuming process 1 of our Managers has been in contact with the Provider & her office Manager.

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 12/29/2023 Amount paid: $2086.00 Job: Credential Independent Nurse Practitioner with 10 health insurance companies Nature of the dispute: I purchased for Doctor ********************** Network to credential myself with 10 insurance companies. The last correspondence I had was on 1/13/2024. I was told the process can take up to 120 days. It has been 6 months. I completed all the tasks that were requested of me on my end. I started to reach out March 23, 2024 with multiple attempts via phone and email and go no response. I have paid for a service in which I have no received. This has caused my medical clinic significant setbacks. I am unable to accept insurance to care for patients. I have lost revenue to help my practice grow. I have asked repeatedly for a refund with no response. Looking to have my money refunded. Whether or not tried to resolve: I was told on 5/16/2024 that they were looking into the status of my account. Attempted to follow up again 2 weeks later and have had no response. Invoice Number: ***** Issue involve advertising? NO

  Business Response

  Date: 06/12/2024

  DBN was hired on 1-24-24 to credential Heavenly Medical Aesthetics LLC, all applications have been submitted. The Provider needs to update his CAQH profile so that ***** can continue the processing of his application.

  Medicare, Cigna, Humana have already been approved.  Fallon Health network is closed to the Provider, DBN has submitted the application again. DBN will continue to follow-up on all applications until they are finalized

  Customer Answer

  Date: 06/12/2024

   
  Complaint: 21799902
  
  I am rejecting this response because: CAQH was last attested on May 17th. I will update again. There has not been any documentation sent over for these approvals despite repeat inquiry. Also I paid for Harvard Pilgrim, Tufts, BCBS, and United Healthcare. There is no mention on the status of these applications. I want a refund for all applications not sent in at this point. I am also asking for refunds for all other applications that lack proof of submission and approval.This is way past an appropriate timeline. A refund is the action of choice for this matter. I do not care to waste anymore time and resources with this company. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/25/2024

  As of today 6-25-24-the Provider updated his CAQH profile on 6-13-24& Aetna will finalize his application within 10 business days.

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DBN was supposed to do my credentialing for my home care agency. I have tried numerous times to contact someone. They dont return my calls and when someone answers they put me on hold and then hang up. They have my money and never supplied a service. I have requested a refund verbally and via email. I have yet to get a response. The few times I spoke with someone they say they will call me back and I never get a return call. I have emailed no response. This place has very poor customer service and I want my money back. ******* and ******* have ran me around this entire process and they still have not responded to my request for a refund.

  Business Response

  Date: 08/07/2024

  DBN will give you a current update on all Insurance Companies

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 20891231
  
  I am rejecting this response because:
  When I have called them to speak with someone they have hung up on me, not accepted my call, totally ignored my messages. This has been going on far too long. The state has nothing on record they did not do the job promised. I want a full refund. They took my money with no intention on doing the work they promised. I called and each time I said my name they hung up and refused to answer when I called back. This is unacceptable and they can not do business with me. I am no longer interested in their assistance because they have been lying the whole time. 
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/02/2024

  We have reached out to this Provider numerous times regarding the payment that the Provider needs to make directly to ******** so that his application can continue to be processed. Until ******** has a record of the payment DBN can do nothing.

• Initial Complaint

  Date:10/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern:I am writing to file a formal complaint against Doctors Business Network. Our experience with this company has been nothing short of a nightmare. We engaged their services and invested a substantial sum of money in the hopes of securing insurance carriers for our medical practice, with a promised timeline of 140 days. However, well over six months have passed, and we have discovered that Doctors Business Network has not only failed to meet their commitment but has also engaged in dishonest practices. Despite our financial commitments for multiple insurance carriers, they applied for only one. When we reached out to these insurance providers to verify the status of our applications, they had no record of any submissions made on our behalf. To make matters worse, it has come to our attention that we are not alone in this ordeal. We recently spoke with another provider who entrusted Doctors Business Network with their insurance needs and encountered the same disheartening experience. This provider has now been waiting for an entire year without any progress, and it appears that their money, like ours, has effectively been stolen. Adding insult to injury, Doctors Business Network has now gone completely unresponsive, failing to answer phone calls or address our concerns in any meaningful way. In light of these circumstances, we urge you to investigate Doctors Business Network and take appropriate action to prevent other businesses from falling victim to their misleading and unscrupulous practices. It is our sincere hope that our complaint will serve as a warning to others who may be considering their services. Sincerely,****** ****** ************

  Business Response

  Date: 10/17/2024

  Our response is still the same as we have posted before.

  
  

• Initial Complaint

  Date:09/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took our money and never provided the services. We did file a complaint and they did respond to say they will provide us with the refunds, yet we have not received the refunds. We emailed them and called, when we called they lied to us stating ****** is not available.We would like our refunds as they did state and we believe that was the reason why BBB did close the case. Since we have not received that we refund we are back to ********** with our complaint.

  Business Response

  Date: 10/08/2023

  DBA will review the refund request