Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doctors Business Network was paid to credential a dentist in our office and they had us pay ********* and did get him credentialed with ANY dental insurance companies. I filed a complaint with the company on 8/16/22 and received an email that is was going to be looked into and have heard nothing since. I have called them over 10times trying to get this resolved but it seems like this company is ********** and ************* what they do and stole our money. We want a full refund at this time so we may hire another company that actually provides ************* services.

  Business Response

  Date: 12/22/2022

  Business Response /* (1000, 18, 2022/12/22) */
  there will be no refund issued:
  **** is the rep with the office for ************. **** was not happy most panels were closed she expected DBN to continue to resubmit until they received approvals. I understand their frustration because they had a huge file but the panels were closed,there were also a few Appeal letters sent out.
  *****: Effective Date 05/15/2021 *****: Effective Date Mar. 15. 2021 On 7/19/21 ***************** stated I am currently showing her active ****************************************************** as of 3/15/21. She is contracted under ********************
  *****: Effective Date 05/15/2021 *****: Effective Date Mar. 15. 2021 On 7/19/21 ***************** stated I am currently showing her active ****************************************************** as of 3/15/21. She is contracted under ********************
  ***********-
  Application was sent via email. June 4-21 All documents required were also sent with app.
  *************-
  Request for application was submitted on June 1-21
  ***************
  Submitted an application online on June 2-21
  ***********- REQUEST WAS SENT ON 6-2-21
  ****************-SUBMITTED AN APPLICATIONON JUNE 2-21
  ***************-
  Submitted an online request with copy of license in NJ and W9. June 4-21
  *************-
  submitted an application june 4-21-21
  *************
  Request for application was submitted on June 1-21
  *******
  Submitted an email to ******************** asking for an update on June 1-21
  ******
  Spoke to rep. Effective Mar. 15. 2021 ******************* will be updated on ***** file. It will take 24-48 hours to appear in their system.
  
  
  Consumer Response /* (3000, 20, 2022/12/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This complaint is in reference to ************************************. The panels are and were not closed in the credentialing request. Its 2 years later and I personally have been credentialing****************** the past 2 months. This business completely misrepresents what that can do for business. They do not properly communicate nor follow through with anything. They took our offices money and in return we received nothing. I will NEVER recommend them to anyone!
  
  
  Business Response /* (4000, 24, 2023/01/10) */
  Our response is still the same, the Provider never communicated/responded to DBN timely

• Initial Complaint

  Date:09/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted Doctors Business Network to help our small pathology laboratory get insurance credentials to be able to bill patient's insurance, this is what they promote that they do. We sent all requested documents and paid $475, we started speaking with them at the beginning of 2021 and paid the money on 7/20/2021. After that we kept being told they were working on it, but have not heard anything from them in last few months and do not return calls or answer emails. Any help with this fraudulent company would be appreciated.

  Business Response

  Date: 12/22/2022

  Business Response /* (1000, 27, 2022/12/22) */
  there will be no refund.
  Please see the thread below. I emailed the only email they provided as their direct contact with no response for months by the time they did respond in November of 2021 BCBS Availity was closed and remains closed for the Providers area.
  
  *********************** this was our only contact they provided and no one responded to emails or the multiple phone calls made by *********** and ******************
  
  
  
  
  
  ============ Forwarded message ============
  From: *******************************************************************************************************************
  Date: Tue, 09 Nov 2021 08:01:54 -0800
  Subject: Re: Welcome Email
  ============ Forwarded message ============
  
  Hello,
  ************** has been in contact with you by phone and email. In the future, please send all Keys Pathology correspondence to his direct email at ****************, that is the best way to receive a faster response.
  Thank you,
  *************
  
  
  On Thu, Nov 4, 2021 at 1:36 PM wrote:
  
  Hello,
  
  Please see all our attempts to get in contact with you, a detailed
  explanation and link are below.
  
  -------- Original Message --------
  Subject: Fwd: Welcome Email
  Date: 2021-10-05 9:42 am
  From: *************************************************
  Hello,
  
  
  This is our third attempt via email trying to obtain your Availity account
  login information for BCBS of FL. Our team has also left two voicemails
  discussing this matter and have also not received a response. Please
  advise Thank you
  
  
  --
  Kindest regards,
  ******************************************************************************************************
  
  
  -------- Original Message --------
  Subject: Fwd: Welcome Email
  Date: 2021-08-13 11:51 am
  From: ************************************************
  
  Hello,
  
  Our team is following up from the email sent out 8/4.
  
  -------- Original Message --------
  Subject: Welcome Email
  Date: 2021-08-04 2:30 pm
  From: Requests DBN <*******************************************************
  Hello,
  
  My name is **** I am with the DBN Credentialing team I am reaching out
  to introduce myself and inform you our team has began to work on your
  file. Please note our team was hired to submit and follow up with your
  applications, that is not a guarantee that a contract will be offered.
  Our team will keep you updated after all your applications are fully
  submitted every 45 days. Unless if the health plans reach out prior to
  that, requesting something we might not have in your file then we will
  reach out to you right away.
  
  I see you only have BCBS of Florida:
  
  BCBS utilizes Availity that is a 3rd party to do all their credentialing
  and contracting, do you have an Availity account? If you do please
  provide us with the username and password. If you do not I will provide
  the link below please create an account and make sure your practice is
  fully registered, when done provide us with the log in information.
  
  Link: www.availity.com
  
  When creating your account you will be receiving a few one time access
  codes, please provide us with those codes so our team can log in to
  submit your application and check status.
  
  I want to thank you for your time and help and look forward to hearing
  back.
  
  Kindest regards,
  
  DBN TEAM-Credentialing Department
  Doctors Business Network
  Main**********************************

• Initial Complaint

  Date:08/30/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* *******, I pay to this company ******* in order that they work with the insurance to the process to accreditation, I pay this money to them on December from last year, and is more than 6 months and they doesn't did anything with the accreditation. They just did one insurance and the accreditation team never send me the emails or notification related which information that the insurance need from me or updates the ***** and unfortunately that insurance closed the case, from the others insurances they never submit the application to them, I just need just need my money back. The person who is the manager or contact person his name is ******, unfortunately I don't know his last name, his phone number is

  Business Response

  Date: 11/07/2022

  Business Response /* (1000, 16, 2022/11/07) */
  ****** contract agreement was sent to the Provider for their signature on 02-21-22. The
  Provider never responded to DBN'S request for additional requested information from ******, asking the Provider to sign & acknowledge the fee schedule.

• Initial Complaint

  Date:07/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction was *** ** ***** I contracted this company to credential me (a healthcare provider) with a list of major insurance companies so that I can be ********** provider. The person who was my contact, ***** ****** would literally call me multiple times a day and was so aggressive to close the sale. Once he had my money, however the communications stopped. I would ask for updates and he would promise to give them to me, but then never would. He eventually stopped communicating with me altogether until I sent a scathing email listing out all of the reasons I believed I had been scammed. He told me a blatant lie that a new manager had prevented them from having any contact with clients, but that person had been fired just the day before. When I demanded an update that had been promised, yet undelivered multiple times and filed a dispute with my credit card company, I finally received a portal link. This was 7 weeks after I initially contracted them, and I had to get my CC company involved to even get this. I was promised a refund on a company that they said was not an insurance provider, but failed to give me said refund. He said he would get back to me after I sent an email with my dissatisfaction with his services, and promised to check in on me later that day. He never did. I received the link to the portal the next day and have not heard anything else from him or the company. Medicare has rejected my credentialing due to failure on the company's part to provide requested documents for more than 30 days. I was told it would be 90 days to get me credentialed with insurances, which would be August 5th, but they are asking for it to be extended now until end of September, which is largely due to their gross negligence. What's more is that **** is not even listen on the client portal as having even been started with the credentialing process. They have taken my money and I have nothing to show for it.

  Business Response

  Date: 12/01/2022

  Business Response /* (1000, 10, 2022/11/09) */
  DBN has ********* all ************ the Provider has ********* & we continue to ********** We have been requested information mainly your *** for almost three months. We sent you emails and samples of what we needed for ***** We finally received it maybe two weeks ago after 3 months. When we received from you we contacted **** and their portal was down for enrollment. We emailed you this information so you will be informed.
  We sent you samples of what we needed and we still could not get. As far as Vantage you stared calling yourself and taking us out of the loop. You received emailed from them addressed to us with info they needed. But since you got involved they will not answer our calls or our emails. Again what are we supposed to do.Two weeks ago you called ******* that your current employer was changing your **** and I told you don't worry because as long as we still have access we will be fine or if we need you to do anything we will let you know