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Business Profile

Burglar Alarm Systems

Smart Alarm

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Complaints

This profile includes complaints for Smart Alarm's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Smart Alarm has 2 locations, listed below.

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    • Smart Alarm

      1150 E Pennsylvania St Ste 601 Tucson, AZ 85714-1667

    • Smart Alarm

      6782 W Copperwood Way Tucson, AZ 85757

    Customer Complaints Summary

    • 36 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/31/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Smart alarms called me several times today, with their automated system and then gets me to a real person who sounds like they are from India. I gave them fake information because they won’t stop calling after I told them several times to stop. Tonight, they threaten to come and beat me up. They kept trying to get my name and listed several people whom I know. They told me they were going to knock my teeth out and sexually assault me. They then looked up my social security number. They call from many different numbers. I don’t know how to file charges as they are always calling from a different number.

    • Initial Complaint

      Date:01/30/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep receiving calls from ***** from smart alarms. I speak with some one to stop calling and they hang up, But today the guy called me a f in a hole.. and hung up. and that is it. I want them to stop calling me. I have my number on the do not call list.. but they still call.....

    • Initial Complaint

      Date:01/25/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Smart Alarms calls multiple times per day and when i ask to be removed from their calling list they hang up and their robodialer calls me right back. I sometimes get 8-10 calls per day from them from random numbers in my area and outside my area. Please help make this stop.

    • Initial Complaint

      Date:11/03/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company has been calling daily for many months. Now it has gone to twice a day. I had asked to not be contacted and they continue.

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company calls my home no less than 6 times a day! I have asked a few tiomes to take my number off their list and they continue to call. Sometimes it's a recording of Ally from Smart Alarm other times it is various men that sound like they are calling from India. I need and want these calls to STOP!

    • Initial Complaint

      Date:10/05/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive phone calls three times four times a day from Ellie with Smart Alarms to the point that it is harassment. Please help stop this invasion of my home.

    • Initial Complaint

      Date:09/27/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company continues to call me. Several times a day and will not stop. I've asked to be taken off their calling list, but it doesn't matter. They just keep calling. I live in Costa Rica. I couldn't take advantage of an alarm from them anyway. They are calling on a USA IP phone. Is there any way to get them to stop?

    • Initial Complaint

      Date:09/25/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Receive recording phone calls several times a week. Cannot seem to be removed from call list. Numbers rotate and are usually different so blocking does not really help. Our numbers are on the Do Not Call Registry but the calls continue. We are a business with several roll-over lines and this happens on each line, possibly several times a day each. Not a client, never a client, will not be a client.

    • Initial Complaint

      Date:09/15/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Receive multiple calls daily from a live person trying to get me involved with Smart Alarms. I do not own home and try to get them to remove me from call list - they just hang up. I have tried to call, but am "hung up" on every time. I am in contact with FTC and hoping some action can be taken and know this is a long, slow process. But as a retired veteran and educator, this is becoming a concern. I cannot have my phone tied up by SPAM every day. I know the BBB is a place that will take some kind of action, even if it is only reporting the company. My hope is my phone number will be removed from ALL their call lists.

    • Initial Complaint

      Date:09/12/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm tired of the Smart Alarm calling me at least 2 times a day. it's the same person. Her name is Ellie and she says that she's calling from Smart Alarm. . I have even told them to put me on. The Do Not Call List and I have told them I would take them to court if they do not stop calling me and none of that has work. They still continue to call me. All I want to do is for them to stop calling me so that I can get on with my life. They call me from different numbers. But it's always the same person this Ellie.
      And I keep telling her to stop calling and I have told her. I. Do not want them calling me. And I keep telling her to put me on the Do Not Call List.
      This has been going on for 7 months, maybe a year. Something has to be done, it has to be stopped, thank you.

    Smart Alarm is NOT a BBB Accredited Business.

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