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Business Profile

Burglar Alarm Systems

Smart Alarm

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Complaints

This profile includes complaints for Smart Alarm's headquarters and its corporate-owned locations. To view all corporate locations, see

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Smart Alarm has 2 locations, listed below.

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    • Smart Alarm

      1150 E Pennsylvania St Ste 601 Tucson, AZ 85714-1667

    • Smart Alarm

      6782 W Copperwood Way Tucson, AZ 85757

    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/17/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 17, 2025 Unsolicited robo call

    • Initial Complaint

      Date:06/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 25th at around 2:30pm, I got a call from ****** at Smart Alarm". I knew immediately it was a scam because I have received several calls from the same person, ***** at Smart Alarm before, and I had told them several times to stop calling me! I am on the do not call list and I am not interested in an alarm. They continue to call me with unwanted telemarketing robo calls even after i told them several times to stop calling me.

    • Initial Complaint

      Date:11/08/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business continues to call me several times a day even though I tell them not to call me over and over again and that I don't need their service. I just want them to stop calling me!

    • Initial Complaint

      Date:10/09/2024

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’ve asked to be put on their do not call list over 200 times. They hang up on me and call again later that day or in the very near future. Please make them stop

    • Initial Complaint

      Date:07/22/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Constant robo calls from them even though I am on the do not call registry and I have asked them several times not to call me.

    • Initial Complaint

      Date:06/05/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On average I have received 3 phone calls a day for the past 4 months. I have asked numerous times to be placed on the do not call lists and still receive the calls. They are spoofing phone numbers so the caller id does not show up as spam but rather someone else’s name. Such as “kindred healthcare” or someone’s full name.

    • Initial Complaint

      Date:02/17/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the past several years five to be exact they have called me at times several times per day, and at least several times per week each time I tell them to stop calling me and to take me off their list. This never happens sometimes I even recognize the person‘s voice who is calling me, if you say anything like don’t call me again they hang up on you. They never take you off the list they use a different phone number each time they call which I find strange several times I’ve called that number back and a person will answer and say I don’t know what you’re talking about because I’ve never called you, so they are obviously cloning phone numbers this is relentless .

    • Initial Complaint

      Date:01/31/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Smart alarms called me several times today, with their automated system and then gets me to a real person who sounds like they are from India. I gave them fake information because they won’t stop calling after I told them several times to stop. Tonight, they threaten to come and beat me up. They kept trying to get my name and listed several people whom I know. They told me they were going to knock my teeth out and sexually assault me. They then looked up my social security number. They call from many different numbers. I don’t know how to file charges as they are always calling from a different number.

    • Initial Complaint

      Date:01/30/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep receiving calls from ***** from smart alarms. I speak with some one to stop calling and they hang up, But today the guy called me a f in a hole.. and hung up. and that is it. I want them to stop calling me. I have my number on the do not call list.. but they still call.....

    • Initial Complaint

      Date:01/25/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Smart Alarms calls multiple times per day and when i ask to be removed from their calling list they hang up and their robodialer calls me right back. I sometimes get 8-10 calls per day from them from random numbers in my area and outside my area. Please help make this stop.

    Smart Alarm is NOT a BBB Accredited Business.

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