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Business Profile

Burglar Alarm Systems

Smart Alarm

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Complaints

This profile includes complaints for Smart Alarm's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Smart Alarm has 2 locations, listed below.

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    • Smart Alarm

      1150 E Pennsylvania St Ste 601 Tucson, AZ 85714-1667

    • Smart Alarm

      6782 W Copperwood Way Tucson, AZ 85757

    Customer Complaints Summary

    • 36 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They will not stop calling I’ve asked multiple times to be placed on a do not call and they are still calling me twice a week.

    • Initial Complaint

      Date:06/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep calling me about smart alarm from different phone numbers with either a 954 or 305 area code. I have told them repeatedly that I have moved to Israel for work and instead of taking me off their list, they hang up. I get about 2 to 3 calls a day from them.

    • Initial Complaint

      Date:05/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ellie from Smart Alarm Systems....always calling even though I've asked to be removed form their list. This has been going on 2 years now it's ridiculous. I have spam blockers on my phone as well, action needs to be taken against them at this point.

    • Initial Complaint

      Date:05/09/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At least twice a day I get calls from "***** with Smart Alarms" from a different number every time. I have answered the prompts until I got a human in India and asked to be removed from the call lists. Calls continue twice a day at least, different number every call.

    • Initial Complaint

      Date:05/06/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** from smart alarms and another man has been calling me by robocalls at least 2-4 times per day for 2 years! Please stop!!!!!

    • Initial Complaint

      Date:04/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      16:27 Recieved a call form ****** **
      Yep you guessed it Its ***** from Smart Alarms on of many hacked Phone numbers i get an a weekly bassis as much as 5 to 6 times a week
      Not intrested Stop calling me dosent work with them even threats of legal action dosent work
      What can one do to stop the harassing phone calls?
      Just want them to stop calling my phone.

    Smart Alarm is NOT a BBB Accredited Business.

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