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Customer Review Ratings
Average of 52 Customer Reviews
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Review fromAlicia H
Date: 11/14/2024
5 starsSo far so good. Relinquishing a timeshare can be a lengthy process but TSC was honest about that from the beginning. I have never not been able to reach someone if I had questions and have been provided regular updates to my case. Today ***** **** reached out to me to provide my update. He was thorough and ensured I had his extension if I had any questions. Fingers crossed for a favorable result in this process.
Timeshare Contract Resolution
Date: 11/15/2024
Thank you for your kind feedback! Were pleased to hear that your experience has been positive so far and that our team has kept you informed every step of the way. Our goal is to be transparent about the process and ensure you always feel supported.Were especially glad to know that ***** provided you with a thorough update and was available to answer your questions. Please know were committed to achieving a favorable outcome for you and will continue to provide any assistance you need.Thank you again for trusting us with your timeshare exit process. Were here for you, so please dont hesitate to reach out with any questions along the way.Review fromConsuela W
Date: 11/11/2024
5 starsFirst time to see soneone concern and on top of my situation. Appreciate his concern and a call back of when he will be notifying me once a month. Loved that part. Of him calling me bk to give me information that he will be calling me once a month with an update. I thank him.Timeshare Contract Resolution
Date: 11/12/2024
Thank you for sharing your experience with us! We're so glad to hear that you appreciated the attentiveness and follow-up from our team. Keeping you informed and staying proactive is our priority, and were thrilled that the monthly updates provide peace of mind. Were here for you every step of the way and truly appreciate your kind words. Thank you for trusting us!Review fromVenita C
Date: 11/11/2024
5 stars**************** was very nice and patient and was able to answer all my questions and the timely fashion the things that I did not understand, he took the time to explain to me I must say its a processTimeshare Contract Resolution
Date: 11/12/2024
Thank you for your thoughtful feedback! We're so pleased to hear that our customer service team was able to assist you patiently and thoroughly. We understand that some aspects can be a bit of a process, and we're committed to making it as clear and seamless as possible. Were always here to help, and we appreciate you taking the time to share your experience with us!Review fromJon W
Date: 11/08/2024
4 starsUnfortunately, the Covid-19 pandemic hit right after I contracted with Timeshare Compliance, which prolonged the dispute regarding my Timeshare. Once Covid-19 was over they provided the documentation showing that my Timeshare property was returned to the Timeshare company and my contract was closed. Thank you Timeshare Compliance.Timeshare Contract Resolution
Date: 11/09/2024
Thank you for sharing your experience with us! We appreciate your patience during the process and are grateful for the opportunity to assist you.Review fromRita U
Date: 10/30/2024
5 starsAll contacts with the company have been very professional and helpful. Our correspondence has always received prompt responses. Very pleased with our experience this far.Timeshare Contract Resolution
Date: 10/31/2024
Thank you for your kind words! Were thrilled to hear that youve had a positive experience with our team and that our communication has met your expectations. Providing prompt and professional support is our top priority, and its wonderful to know weve been able to deliver that for you.We look forward to continuing to assist you and seeing you through to a successful resolution.Review fromKetty C
Date: 08/08/2024
1 starAt the end of June, I signed up with TCR thinking I had found a solution to my problem. But they have only added to my financial burdens. I paid **** amount as a deposit and the rest of the fee they are charging is on a payment plan with a company named United. They have collected their fee but until the lawyer doesnt collect an additional retainer fee of $950.00, they have stated they cant move on with my case. So now I continue to get calls from the timeshare, United had started to charge monthly for services that are not being provided, and my credit score will be impacted. I want them to return the money to the company United and to return my deposit. With this amount of money they charge, something could have started to happen but everything is at stop until I pay more money just not right!!!Timeshare Contract Resolution
Date: 09/24/2024
We reached out to you to address your concerns and weren't able to connect with you. Please contact us so we can get this cleared up for you. **********Timeshare Contract Resolution
Date: 10/17/2024
Hi Ketty,
Just wanted to clarify that we were able to correct your concerns and that you are satisfied with the outcome of my result of your complaint.Review fromJudy C
Date: 02/19/2024
3 starsWe were considering using TCR. But I havent seen one client state,they got them out of the contract.Timeshare Contract Resolution
Date: 02/20/2024
****,Thank you for your review. We have helped thousands get out of their contracts. We haven't been sharing that data but we will moving forward. We would love to have the opportunity to talk to you and tell you how we can help you.Review fromEileen B
Date: 11/20/2023
1 starWe very much regret signing up with TCR just about a year ago. We have had one problem after another and they have NO customer service whatsoever. I would give them ZERO stars if I could After signing up with them and paying them $3,649 they assigned us a lawyer who did absolutely nothing for us. The lawyer told us that we made a mistake signing up with TCR because our mortgage was paid up and we were paid up on our maintenance fees - therefore no timeshare company would be willing to cancel our timeshare - REALLY!! When I reported this back to TCR they assigned us another lawyer. In the meantime the previous lawyer had sent a letter to our timeshare (better late than never?) telling them to cease and desist contacting us. Our Timeshare then sent a response letter to this previous lawyer and copied us stating that the lawyer that TCR had assigned to us was not even registered in the state where our timeshare is located??!!I then have e-mailed and left numerous voicemails with TCR about finding out why they would have assigned us to a lawyer that was not registered in the state where our timeshare is located and furthermore I wanted to know if the new lawyer they assigned us was registered in this state. I had an initial response to my e-mail to TCR over 2 months ago stating to be patient they were working on this. Since then I have sent follow up e-mails and voicemails and have had absolutely No response from TCR. I am wondering if they are still in business? Over the year timeframe that we have been working with them I keep getting told my rep has left and get assigned new people. I now received a voicemail from my Timeshare stating that they do not take back timeshares and the the Timeshare Exit companies should already know this about our timeshare - they have never and will never take back timeshares. Did TCR know this when they took us as clients. I feel we deserve a full refund of the $3,649 since we did not receive any service.****************Timeshare Contract Resolution
Date: 11/27/2023
Hi ******,Thank you for leaving us a review! We had a supervisor reach out to you on 11/27/23 at 12:14 pm PST. Please call him back as soon as possible so he can support you right away. Thank you,Client Experience Team, TCRReview fromS Jean D
Date: 11/14/2023
5 starsWow! I got so much good info from ***, about closing my timeshare contract, I'm amazed. He actually answered questions that I asked people before, to no avail. He was able to get me started in the right direction. I'm a senior that, by my own stupudity, bought a timeshare years ago which I can't use anymore due to physical limiting. *** got me started on a track I can pursue now. Thanks, ***!Review fromGregory D
Date: 04/27/2023
5 starsTCR has been great in resolving my issues. Every concerns that I presented to them they where able to address in a timely manner.
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