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          Find a Location

          Truwest Credit Union has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Truwest Credit Union

              2190 E Elliot Rd Tempe, AZ 85284-1806

              BBB Accredited Business

            • Truwest Credit Union

              PO Box 3489 Scottsdale, AZ 85271-3489

              BBB Accredited Business

            • Truwest Credit Union

              6001-2 W William Cannon Dr # 100 Austin, TX 78749

            • Truwest Credit Union

              737 Louis Henna Blvd Ste 300 Round Rock, TX 78664-7010

            • Truwest Credit Union

              13609 N Interstate 35 Bldg 4 Austin, TX 78753-1332

            Business ProfileTruwest Credit Union

            Credit Union
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2190 E Elliot Rd

            Tempe, AZ 85284-1806

            Visit Website
            Email this Business
            (480) 441-5900

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            Customer Reviews

            1.76/5

            Average of 17 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            19 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessB+

            Accredited Since: 1/16/2003

            Years in Business: 71

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This business offers full service financial institution services.

            Products & Services

            Financial Products

            Business Details

            This is a multi-location business.

            Find a Location

            Truwest Credit Union has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Truwest Credit Union

                2190 E Elliot Rd Tempe, AZ 85284-1806

                BBB Accredited Business

              • Truwest Credit Union

                PO Box 3489 Scottsdale, AZ 85271-3489

                BBB Accredited Business

              • Truwest Credit Union

                6001-2 W William Cannon Dr # 100 Austin, TX 78749

              • Truwest Credit Union

                737 Louis Henna Blvd Ste 300 Round Rock, TX 78664-7010

              • Truwest Credit Union

                13609 N Interstate 35 Bldg 4 Austin, TX 78753-1332

              Headquarters
              2190 E Elliot Rd, Tempe, AZ 85284-1806
              Email this Business
              BBB File Opened:
              4/14/1997
              Years in Business:
              71
              Business Started:
              8/1/1952
              Business Started Locally:
              8/1/1952
              Business Incorporated:
              8/12/1952
              Accredited Since:
              1/16/2003
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Mecu West
              • Truwest
              Business Management
              • Ms. Alysse Medina, Manager
              • Mr. Mike Waldron, Assistant Vice President
              • Ms. Rachel Caballero, Manager
              Contact Information

              Principal

              • Ms. Alysse Medina, Manager

              Customer Contact

              • Ms. Alysse Medina, Manager
              • Mr. Mike Waldron, Assistant Vice President
              • Ms. Rachel Caballero, Manager
              Additional Contact Information

              Fax Numbers

              • (480) 441-5919
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              19 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/28/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Called in to acquire about a skip payment. Spoke to an agent that is on recording saying that I am eligible for a skip payment and would just have to transfer 35 to the savings account to pay for it. I called back today to put through the skip payment and I was told I was not eligible. I asked to speak to the manager and got a call back. She said she listened to the recording and her employee did say I was eligible. She said that I was actually not eligible and there was nothing she would or could do even though her employee stated I was able to do it
              Read More
              Read 18 More Complaints

              Customer Reviews

              17 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Pamela C.

              08/29/2023

              This company Denied me of a checking account than question of I have other accounts why I want another on!! Whattt??? First it was because I had to many inquiries on my check system whichever I called check system about this matter than said about my Idinity on my Experain report which I have all of my up to date reports. The question of why I want to open account with them was really rude and very unprofessional the customer service with criminalizing. I just spoke with check system. I said the manager that everyone I know has more than one bank account. I've never had to go through this before I do have a bank account with another ********************************************* as well just wanted to open up another with a different credit union
              Read 16 More Customer Reviews

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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