Customer ReviewsforTruwest Credit Union

This company Denied me of a checking account than question of I have other accounts why I want another on!! Whattt??? First it was because I had to many inquiries on my check system whichever I called check system about this matter than said about my Idinity on my Experain report which I have all of my up to date reports. The question of why I want to open account with them was really rude and very unprofessional the customer service with criminalizing. I just spoke with check system. I said the manager that everyone I know has more than one bank account. I've never had to go through this before I do have a bank account with another ********************************************* as well just wanted to open up another with a different credit union

F grade, very poor customer relations. I have an Auto Loan, changed insurance, and promptly received a nasty, threatening letter accusing me of violating our contract by cancelling mandated insurance and threatening to take out insurance on the car. When I followed the directions and logged into the website, myinsuranceinfo.com I found that indeed my insurance agent had already supplied the full info required. What I found offensive was the letter in no way accommodates or allows for the possibility that I simply changed insurance, did nothing wrong, and was still in full compliance with the terms of our contract, giving the customer the benefit of the doubt. I called and spoke to a CS supervisor to give feedback saying they really need to edit and rewrite the language of the letter to allow for that possibility of having simply changed insurance.

Now that they have connected with Zelle I can not pay with Zelle through truwest mobile app! Contacts are not uploading and functionality is not adequate. No one from truwest has called me back in 48 hours!! Wish I would have never agreed to sign up for it!

Please do not sign up with *****! Its so much easier to set up with the app Zelle itself. Truwest was easy to take my money but not send it in minutes like they state they do. It takes a business day and now with a holiday coming up, the payment is now going to be posted in 3days. Seriously they should unpair with *****, theyre are in no way any help!

Never show ss deposits. On the date they are sent. Called ss and was told date and time check was sent

I have been a member for nearly two decades. TruWest really cares about their members and I feel that every time I interact with their employees. They took a chance on me with my first car loan when a bank wouldn't and have provided great service and great products to fit my needs since. Wouldn't bank anywhere else.

We joined Truwest at least 15 years ago. It was a great experience until now. Today, Truwest in my opinion is in decline and I am pulling my business. It started with their WEB site redesign which made login in inconvenient in that it disallows use of Lastpass password manager. Login now is manual and therefore less secure. ************* was a reliable and valuable service for many years. In the rare event of an Ebill error, I was notified immediately and bills stayed current. Then came the Ebill failures. Three of five Ebill payees no longer work and have 100% failure. To make matters worse, no error codes are posted and I was never notified there was a problem. My Discover card account fell into arrears. That's when things got serious. Months and months of phone calls to Truwest support yielded zero results. Never once did anyone from Truwest call me back as was promised. I insisted the problem be addressed or Truwest would lose my business. Never once did anyone from Truwest call me to follow up on the problem. Truwest ************* came with a performance guarantee that stated if any payment was late, Truwest would refund any late charges associated with that late payment. I requested said reimbursement. Again, no one from Truwest followed up with me regarding that request ever. It appears that Truwest does not own the skills to fix Ebill problems. Furthermore, Truwest does not employ anyone that cares. In fairness, first level support personnel are courteous and as helpful as they can be given their limited resources. The only thing they can do is escalate an issue to an empty office or the bit bucket. Truwest has lost my trust and confidence. I am done with them.