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          Ponderosa Ranch Apartments has 1 locations, listed below.

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            Business ProfileforPonderosa Ranch Apartments

            Apartments

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This bushiness offers apartment leasing services.

            Business Details

            BBB File Opened:
            12/8/2016
            Years in Business:
            7
            Business Started:
            12/8/2016
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • Capital Real Estate-Sienna LLC
            Business Management
            • Ms. Laura Cooper, Operations Coordinator
            • Ms. Stephanie Fossum, Regional Director
            Contact Information

            Customer Contact

            • Ms. Laura Cooper, Operations Coordinator
            • Ms. Stephanie Fossum, Regional Director
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/30/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            In April, 2022, Sandpainter Multifamily LLC / Ponderosa Ranch Apartments was dishonest. I was scammed. Overpaid $200+ due to office error Friday, the 1st. I attempted to pay rent, via the Domuso app, Ponderosas online-third-party billing system. Experiencing ongoing issues.Saturday, the next morning, I visited the apartment complex office, spoke with the receptionist. I was immediately directed on Monday to the office.My desire was to pay within the grace ******* I went to the bank, purchased a cashier check and returned back to the community office The receptionist refused the cashier check. Stated she did not want to be responsible,The following Monday, I went back to the community office, spoke with the Assistant Manager. She checked via computer, assured me the payment was awaiting managers approval. I re-deposited the money back into my checking account.A week later, on a Friday, a past due notice was stuck within my apartment door regarding past due rent. Daily late fees and a $50.00 return check fee was applied to the rent amount, totaling ****** extra.Monday, I visited the office again. Manager, ********************************* was out. Upon her return, we spoke. ********* was unprofessional, rude, disrespectful, prejudice. The meeting turned into a debate. ********* encouraged me to lie about not having a bank account. Finally she stated why dont you just admit it. I asked admit what? That Im right? Her recourse was you can leave now. I realized her lack of knowledge and customer service skills and left.I made several attempts to correct the processing error. My request is to be refunded and have my credit restored. Hopefully, we can correct this wrong without other consumer Advocate and public organizations getting involved.Thank you. I am open to discussion regarding the erroneous charges.Sincerely,LBraxton Apt #L240 P.S. Im positives there are similar situation to mine needs addressing.
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Trina B

            2 stars

            08/03/2021

            office staff are awful. they thrive on finding any and every fee or fine they can find ,unconscionable

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

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