ComplaintsforPonderosa Ranch Apartments

• Initial Complaint

  03/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In April, 2022, Sandpainter Multifamily LLC / Ponderosa Ranch Apartments was dishonest. I was scammed. Overpaid $200+ due to office error Friday, the 1st. I attempted to pay rent, via the Domuso app, Ponderosas online-third-party billing system. Experiencing ongoing issues.Saturday, the next morning, I visited the apartment complex office, spoke with the receptionist. I was immediately directed on Monday to the office.My desire was to pay within the grace ******* I went to the bank, purchased a cashier check and returned back to the community office The receptionist refused the cashier check. Stated she did not want to be responsible,The following Monday, I went back to the community office, spoke with the Assistant Manager. She checked via computer, assured me the payment was awaiting managers approval. I re-deposited the money back into my checking account.A week later, on a Friday, a past due notice was stuck within my apartment door regarding past due rent. Daily late fees and a $50.00 return check fee was applied to the rent amount, totaling ****** extra.Monday, I visited the office again. Manager, ********************************* was out. Upon her return, we spoke. ********* was unprofessional, rude, disrespectful, prejudice. The meeting turned into a debate. ********* encouraged me to lie about not having a bank account. Finally she stated why dont you just admit it. I asked admit what? That Im right? Her recourse was you can leave now. I realized her lack of knowledge and customer service skills and left.I made several attempts to correct the processing error. My request is to be refunded and have my credit restored. Hopefully, we can correct this wrong without other consumer Advocate and public organizations getting involved.Thank you. I am open to discussion regarding the erroneous charges.Sincerely,LBraxton Apt #L240 P.S. Im positives there are similar situation to mine needs addressing.

  Business response

  04/06/2023

  The resident made a payment on April 1, 2022 through the third party Domuso app.  The payment was returned to the property with the Reason stated  "No Account/Unable to Locate Account".  The $50 NSF fee was applied to the resident account and late fees charged per the lease agreement.  The resident came to the office with a cashiers check but it wasn't for the full amount so the office was unable to take the check.  The resident did make a new payment via the Domuso app on April 26, 2022.  Please see attached document.  The Manager tried to explain to ****************** that there might have been 2 accounts made on ****** and she possibly used the wrong account.  

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