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Business Profile

Web Design

Proweaver

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid Proweaver to develop and host our companys website. After a 18 months the website was taken down. We called Proweaver and they demanded more money from us ($300) to fix the supposed problems, which they said were SSL related. They said if we paid the $300 the website would be started back up.We also asked that they send us a copy of all the webpages in Wordpress, but they havent and keep hanging up on us when we call.

    Business Response

    Date: 10/25/2022

    Hi,

    Thank you for reaching to us. 

    Our team have reviewed your concerns. Thank you for completing the payment for the renewal of your hosting and maintenance service and *** installation. The reason why we were having a hard time to re-activate the website online is that the domain access that we currently have is the Yahoo account, which was the information that we used when we launched the new website. As we tried to re-upload the new website, we found out that the domain is no longer in Yahoo but in Tucows Domain. Do you happen to know if someone from your company transferred the domain to Tucows? To move forward, we will need the Tucows login so we can point your domain IP to our hosting service and re-install the *** certificate.

    Sincerely,
    Proweaver Support Team 

  • Initial Complaint

    Date:10/14/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

    Business Response

    Date: 10/18/2022

    Hi,

    Thank your for reaching to us.

    Please accept our sincere apology for the inconvenience that we have caused. I have already informed the team about your concerns and already added your phone number to our Do Not Call List to make sure that this will not happen again.

     

    Sincerely,
    Proweaver Support Team

  • Initial Complaint

    Date:10/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Can you declare that I wont receive another call or email. I dont want that its been discussed and a vague it wont happen again. What wont happen again. Clarify no further annoying calls or emails. Thank you 

    Business Response

    Date: 10/13/2022

    Hi,

     

    Thank you for reaching to us.

     

     I can assure you that this situation will be discussed and you can be sure that this kind of situation will never happen again. Please accept my sincere apology. Thank you.

     

    Sincerely,
    Proweaver Support Team

  • Initial Complaint

    Date:10/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This spammer has abused both my contact page as well as my email address directly with spam focused on me paying him to fix my web site despite the fact that I have two listing appearing on page #1 of ****** for my three key words. This expert doesnt even show up on the first 30 pages of ******.I have contacted him NUMEROUS times trying to get him to stop but he keeps spamming me despite me telling him I NEVER buy from spammers. If this doesnt work I may have to have a face-to-face meeting with to convince him that I am serious.

    Business Response

    Date: 10/13/2022

    Hi,

    Thank your for contacting us.

    Please be informed that such behavior is completely unacceptable and against our companys mission and beliefs. I can assure you that this situation will be discussed and will never happen again. Please accept our sincere apology.

    Thank you.

     

    Sincerely,
    Proweaver Support Team

Proweaver is NOT a BBB Accredited Business.

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