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Business Profile

Web Design

Proweaver

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company calls me late hours during the night and constantly harasses me about a website despite multiple requests for them to remove me from their calling list and me being on the do not solicit list. They call from different numbers and give false names. I asked several times to speak with a manger and they hang up on me. They will not leave me alone and it is disturbing my life.

    Business Response

    Date: 06/06/2025

    Thank you for your message. We sincerely apologize for any inconvenience or frustration this may have caused. We take all concerns seriously and have looked into this matter. The phone number ************** has already been added to our Do Not Call list. If there are any other numbers you would like us to include, please let us know and we will update our records right away to prevent any further contact.

    Sincerely,

    Client Care Team

  • Initial Complaint

    Date:03/28/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please remove the following number: ************

    Business Response

    Date: 04/01/2025

    HI,

    We sincerely apologize for any inconvenience caused. We want to ensure that your number is permanently removed from our call list. Could you please provide the phone number(s) you would like us to remove?

    Thank you for your patience, and we appreciate your time in addressing this matter.

    Sincerely,
    Proweaver Support Team

    Business Response

    Date: 04/02/2025

    Hi *****,

    We have now removed your number from our calling list. We apologize for any inconvenience this may have caused and appreciate your patience.


    Best regards,

    Proweaver Support Team

  • Initial Complaint

    Date:12/04/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally complain about the persistent unsolicited calls Ive been receiving from your company. Despite multiple requests for you to cease contacting me, I continue to receive calls using information from my company records. This includes calls to my personal phone number, which is not publicly listed or posted anywhere. I find this both intrusive and concerning, especially given that my number is registered on the Do Not Call list.Full list of numbers ************ 702.902.0304 ************** **************(702) ********(702) ********(702) ************************************(866) ********(702) ********(866) ********(702) ********If I ever get a call again from Proweaver I will go directly to the General Attorney and the court.I am requesting a full explanation of how you obtained my personal contact information. How did your company gain access to my private phone number, and why was it used without my consent? This is a serious violation of my privacy, and I need to understand exactly how this happened.Additionally, the constant barrage of calls is highly disruptive. Your company has called me multiple times from different numbers, making it nearly impossible to block them all. I have clearly communicated my lack of interest in your services, yet you continue to ignore my requests. This behavior is not only frustrating but also unprofessional, and I want to stress that it will not lead to any business or engagement from my end.Please take immediate action to stop these calls and provide a full explanation regarding the acquisition of my personal contact information. I expect a response at your earliest convenience.Thank you for your prompt attention to this matter.

    Business Response

    Date: 12/05/2024

    Dear Mr. ************************ you for bringing this matter to our attention. We take privacy concerns seriously and would like to clarify our calling practices to address your complaint.

    Proweaver utilizes publicly available information from reputable online business directories, such as the National Provider Identifier (NPI) registry, to reach out to businesses that may benefit from our services. In this case, the numbers in question were listed under the business names ********************** and ************************ We do not intentionally target or contact numbers that are listed on the Do Not Call registry.

    After reviewing your concerns, we have taken immediate action to ensure your phone numbers are added to our internal "Do Not Call" list. You will not receive further calls from us.

    We apologize for any inconvenience caused and appreciate you bringing this to our attention. Should you have any additional questions or concerns, please feel free to reach out.

    Sincerely,

    Proweaver Support Team

  • Initial Complaint

    Date:05/23/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps spam calling my phone using the information from my LLC. I've told them multiple times that I'm not interested in their business. They keep calling from different numbers to make it worse. Please stop this practice! It's very very annoying and wont get you any business!!

    Business Response

    Date: 05/24/2024

    Hi Mr. ***************** style="font-size: 0.875rem;">Thank you for bringing this to our attention. We apologize for any inconvenience caused by the calls from our sales agents.

    To ensure this doesn't happen again, please provide us with your phone numbers so we can add them to our Do Not Call list.
    We appreciate your understanding and cooperation.


    Best regards,

    Proweaver Support Team

  • Initial Complaint

    Date:05/21/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I have provided them with my business number and email when I submitted my complaint.  My phone number is ************ and my email is **************************.  I want all communication from Proweaver to stop immediately.  I got two more emails today and another phone call.  Please let me know what date the communications will stop.

    Business Response

    Date: 05/22/2024

    We sincerely apologize for the inconvenience theyve experienced. To help alleviate this, could we kindly ask them to provide their phone numbers with us? We'll ensure they're promptly added to our do not call list, respecting their wishes and ensuring they won't receive any further unwanted calls. We're committed to resolving this situation in a way that meets their needs. 

    Sincerely,

    Proweaver Support Team

    Business Response

    Date: 05/23/2024

    We have promptly added your number to our Do Not Call list to ensure that you do not receive any further calls from us. Additionally, we have noted your email address and have taken steps to ensure that you will not receive any more emails from our team.

    We appreciate your patience and understanding as we resolve this issue. If you have any further concerns or questions, please do not hesitate to reach out.

     

    Sincerely,

    Proweaver Support Team

  • Initial Complaint

    Date:11/27/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just the same as all the other complaints, this business harasses my place of business several times a day, every single day. Even when told that we are NOT interested in their services and to stop calling, they will call back minutes later and leave a voicemail to continue to sell their business. My company would absolutely never do any type of business with someone who tries to nag and annoy you into rendering services with them. Additionally, we receive at least 2 emails per day on top of the phone calls. It's an obnoxious business practice and due to the number of complaints on here, it seems that this is truly their business practice and how they conduct themselves everyday. If you are investigating the company and phone number as I did, good luck to you- it means you're already on their radar and they will prey on you like they did the rest of us!

    Business Response

    Date: 11/27/2023

    Dear BBB,

    We extend our sincere apologies for any inconvenience the complainant has experienced. Their feedback is crucial to us, and we are committed to promptly addressing their concerns. In order to facilitate the resolution of this matter and prevent further inconvenience, we kindly request that the complainant provide us with their phone numbers so that we can include them on our "do not call" list. We appreciate your assistance in this matter and apologize for any frustration caused.

    Best regards,

    Proweaver Support Team

  • Initial Complaint

    Date:11/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the years, I have emailed them to stop contacting our business. I continue to receive emails from them. I also have told them multiple times to stop calling and they continue to call me.

    Business Response

    Date: 11/07/2023

    Hi,

    I want to extend my sincere apologies for the inconvenience you have been experiencing regarding our communication.

    We take your concerns very seriously, and we are committed to rectifying this situation. In order to ensure that you no longer receive any unwanted emails or calls from our end, we kindly request that you provide us with the specific email addresses and phone numbers that you wish to be added to our "Do Not Call" list. This will help us ensure your preferences are respected moving forward.

    Thank you for your patience and for giving us the opportunity to address this concern.

     

    Sincerely,
    Proweaver Client Care

  • Initial Complaint

    Date:11/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Proweaver has developed and "maintained" our website for 3 years. Every year, they request $300 for maintenance, even though we are hosting on ****************** This year, we elected to stop using Proweaver and go with another company. Proweaver contacted us and said that the website would be taken down if we didn't pay the $300. We informed them that we didn't want to use their services anymore and that there wasn't any need for them to perform "maintenance" on the website. However, this week we noticed that the website was offline and somehow Proweaver is trying to extort payment!

    Business Response

    Date: 11/02/2023

    Hello,

    Thank you for this. We'd like to clarify that we have not disabled or disconnected the client's website from our hosting servers. The website is fully operational and accessible at the following URL: ***********************************.

    In fact, we proactively reached out to the client via email last June to inquire if he has any concerns. 


    Best regards,
    Proweaver Client Care

Proweaver is NOT a BBB Accredited Business.

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