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Business Profile

Web Design

Proweaver

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/30/2023 we filed a complaint because this company kept calling us despite being told we were not interested. They apologized after the inconvenience and stated we would be taken off the Do Not Call list. Since then they have continued to call us and some times up to 3 calls back to back. Again I told the representative to stop calling us and they continue to email and call. They were advised that if the calls/emails continued that we would have to take legal action. Yet upon checking our business emails we see that yet again they are emailing us. They refuse to stop trying to sell us their services and when called out on their nonsense they either blame it on another representative or proceed to hang up on me and have someone else call. At this point we are looking to take legal action against them.

    Business Response

    Date: 07/14/2023

    To the Customer:

    I apologize for the inconvenience this may have caused you and I would like to thank you for bringing these matters to our attention. 

    We ensure you that we are taking your concerns seriously and would immediately take an action.

    We have called the attention of the representative that sent you the email and we have also added your number to our Do Not Call list. Please let us know if you have other phone numbers so we can add them as well to our Do Not Call List.

    I hope that we have been able to fully address your concerns.

     

    Sincerely,
    Proweaver

  • Initial Complaint

    Date:07/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ***************************** and I am the owner of ******* ************* ******** ***** In August of 2020 I paid ProWeaver to create a website for my childcare center. I paid the initial fee for creating the website and on 08/31/2020 I was told by **** at the very beginning there would be no maintenance for for the first year but after a year that there would be a annual maintenance fee of $100 per year that I would pay and nothing more because I had already paid ****** for my domain name. The following year I was charged $200 ($100 maintenance fee and $100 for domain hosting) and I have been paying that amount for 2021 and 2022. This year I was sent a bill totaling $300 for their services and I called and spoke with ****** and informed her that I was only suppose to be charged $100 if I used ****** for my domain and $200 if I allowed them to use my domain name. ****** assured me that she would change to charge and submit the new bill to my attention for payment, but the bill was still for $300. I called and emailed her on several occasions but never received a return call only a bill for $300. I did not pay the $300 and shortly thereafter my entire website was removed. I would like to request that Proweaver either bill me the annual billing of $200 (maintenance, and domain name) or release my domain name so that I can return it to ****** and find someone else to create a website for my childcare center. I have ALL email exchanges and documentation as proof if needed.

    Business Response

    Date: 07/13/2023

    To Whom It May ********************* be informed that we have provided a desirable solution to the client's concerns and have the billing adjusted. 

    Thank you.

    Sincerely,
    Proweaver Inc

  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

    Business Response

    Date: 05/31/2023

    Hi,

    I apologize for the inconvenience this may have caused you and I would like to thank you for bringing these matters to our attention. 

    We ensure you that we are taking your concerns seriously and would immediately take an action.

    We have called the attention of the representative that sent you the email and we have also added your number to our Do Not Call list. 

    I hope that we have been able to fully address your concerns.

    Sincerely,
    Sales Operations Manager

  • Initial Complaint

    Date:05/26/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like everyone else complaining about them, they will not stop calling and emailing me. It is the same person over and over and I have lost my patience with them after telling them 50 times I do not want them to call any more. They are sick individuals working there who have no respect for others.

  • Initial Complaint

    Date:05/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me by offering 1 year SSL certificate for free with my website creation in which I paid $700.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

    Business Response

    Date: 05/15/2023

    Dear Valued Client,

    I apologize for the inconvenience this may have caused you and I would like to thank you for bringing this matter to our attention. 

    We have carefully looked into your concerns. Our team acknowledges that there is a miscommunication from both parties. The attached file shows that the freebies was offered in Oct 2022 in which it mentioned the 3 services: ***, SMM and ************** services. In which you availed for the *** and SMM only. With this, the hosting and SSL certificate is not applicable due to the fact that the website is not currently developed by Proweaver. In March 2023, you paid for the basic website package of $700 with a different inclusions and promotions. Hence, the free SSL is no longer included in the package. 

    However, since we value our clients and our business relationship, we would like to still give you the free 1-year SSL certificate.

    We welcome feedback from our clients who use our services and aim to improve our services. I hope that we have been able to fully address all your concerns.

     

    Sincerely,
    Proweaver Sales Team

  • Initial Complaint

    Date:01/30/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rude representative with no respect or morals.

    Business Response

    Date: 02/07/2023


    Hi,

    I apologise for the inconvenience this may have caused you and I would like to thank you for bringing these matters to our attention. 

    We ensure you that we are taking your concerns seriously and would immediately take an action. We would appreciate if you have the name of the representative so we can address your concerns and take further action.

    We welcome comments from people who use our services and aim to improve our services. I hope that we have been able to fully address all your concerns

    Thank you! 

    Proweaver Support Team

  • Initial Complaint

    Date:12/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I previously left a complaint. 12/7 In that complaint I spoke about the Company Proweaver calling numerous times in a row clogging up phone line with aggressive sales calls. After giving me the same canned apology and promise, they give everyone they harass, after being confronted through the BBB the company called again on 12/16 I spoke to the same person who called before, the same arrogance, and this time they argued with me when I told them I complained on BBB and that they promised not to call again. They first told me that I was lying and that I had never spoke to them before or about this business. Then they demanded that I say the name of the company they are calling on behalf of, as if they didn't already say it at the start of the call, and as if I was a liar.After naming Proweaver they then demanded my name and I declined. After trying to berate me as a liar they hung up the phone, only to call me right back, hear my voice again and hang up again without speaking.Proweaver stop calling this business. Stop Harassing this business. I have spoken to the same person over and over you know who is calling here.

    Business Response

    Date: 12/28/2022

    Hi,

    We appreciate you informing us about your concerns. We apologize for the inconvenience we may have caused.

    May I ask for the phone numbers so we can add them to our DNC list and we can assure you that you will no longer receive any calls from our team.

    Thank you.

     

    Sincerely,
    Proweaver Support Team

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

    Business Response

    Date: 12/08/2022

    Hi,

    Thank you for reaching out to us. I would like to sincerely apologize for the inconvenience that we may have caused you. I already discussed this with our Marketing Team and we have added your phone number to our Do Not Call list. Rest assured that you will no longer receive any marketing calls from us.

    Sincerely,
    Proweaver Support Team

  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     How long will this take? Several requests have been made.k several calls/email before they would provide wordpress info.2- social media- Proweaver would send a listing of post prior to running them. I had to rewrite many of the articles due to content errors, grammar, and accuracy of content. They made inaccurate claims, promises and guarantees which my company does not offer. In addition, their research information came from other companies in the same field. Provweavers have been asked to retract their postings due to legalities. Upon working with another company, it was found that Provweavers had 10 other people set up under my social media accounts.On multiple occasions, I have reached to *************** to express my dissatisfaction and to resolve issues, however subpar service still occurred. I was constantly approached by *** to allow them to run adds, set up SEO, and send them referrals. I opted not to use their services due to poor quality of work. If nothing else, other people should be aware of this company.

    Business Response

    Date: 12/07/2022

    Hi,

     Our team is currently reviewing the request of the client. We will get back to you as soon as possible.

     Thank you.

     

    Sincerely,
    Proweaver Support Team

    Business Response

    Date: 12/15/2022

    Hi,

    The account's sales representative ********************* will contact the client for the process of the refund.

    Thank you.

     

    Proweaver Support Team

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