Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an online services account with ********************** since March 2022. On February 24, 2023, I received an email from Quickbooks that my account had been shut down, the Quickbooks Checking account I had under my business **** North LLC was closed, and after calling in I received no information other than it was a business decision. I had a balance left in my Quickbooks Checking account of $558.39 that was sitting for over a year, the funds have yet to be refunded. I have called on multiple occasions seeking an understanding and have been consistently told the account closure was a business decision and that I will eventually receive a letter. This has been extremely frustrating that I have yet to receive any information over the last 60 days. In addition, I am still being billed $55.00 per month for the Quickbooks online service that I do not use.

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY IS A F****** B**** THAT NEEDS TO BE REMOVED ASAP BECAUSE I F****** HATE THIS COMPANY

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using QuickBooks since 2015 and have had no issues in the past up until 2022. I started having problems with my search engine and locating invoices. I called them in January or February of 2023 can't remember but the customer ********************** agent could not fix the issue. She stated there was no resolution to my IT problem and that I would get a call from QuickBooks once they had a resolution. It is now April and still no one calls me. I went ahead and called today to have my issue resolved again and have been hung up, virtually closed out of support and on hold most of the day. They do not know what the issue is. I had one woman ask me if I needed help closing out my books, she would transfer me. That was not my issue to begin with. My issue was locating invoices that were paid or unpaid, but I won't know because they are not populating. I can close my own books if the information was available. I keep going in circles with the support team it has been such a disappointing experience.

• Initial Complaint

  Date:01/31/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a quickbooks checking account. Quickbooks did not provide a disclosure statement. Quickbooks automatically changed the account for my credit card and business deposits to quickbooks checking without asking for my approval. When I tried to link my original bank account to the quickbooks checking, they system kept telling me it was the wrong type of account to link. I had to link the account using a manual method. This account was the same account I had used with Quickbooks for over 7 years.The two numbers for verification process are two numbers I no longer have. I have tried to switch it to the number I have on file with quickbooks. They keep saying I have to verify this number. I have sent in a copy of me holding my ID next to my face. They have rejected this *********************** has not been helpful. They keep telling me they have no way to reach this department. I have no access to the funds in the quickbooks checking account. This amounts to theft.

• Initial Complaint

  Date:11/17/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6 weeks ago my bank account was hacked through Quickbooks online, I contacted my bank and Quickbooks about the fraud, my bank saw the issue and stopped the payment from being withdrawn from my account, the bank shut down my account and opened a new one. Quickbooks was another story... for 2 weeks they had my account on hold, I couldn't access my own account and couldn't even get to my billing and couldn't bill my customers. In the mean time, 3 customers had paid me through Quickbboks; they held their payments and said they were under review. The total my 3 customers paid me was $24,900, the total that was attempted stolen was $17,400. After 3 weeks of phone calls (2 calls per day, me calling them, they did not initiate contact) Quickbboks paid the fraud people the $17k and me the difference of about $7k. I've called EVERY day trying to get this cleared up, EVERY TIME you call you get a new person to talk to, they file a claim number and tell you they will "escalate" the claim and in 2-3 business days I will receive an email with the results... I've NEVER received an email or call and have had ZERO help resolving this. EVERYTIME I call I get the runaround. I called for 3 weeks about the "review" on my 3 deposits they were holding and got no answers. Week 4 I called, again I call EVERY DAY, and I was told they "wrote off" the money on OCT. 31st; no call, no email, nothing! I'd been calling every day trying to get MY money back. They wont tell me where the money went, as of today (11/17/22) they shut me out of my account AGAIN. If you ask to speak to a manager they tell you it'll be 2-3 biz days before they call you. I've requested this 3 times... no call. This money was mine, I followed all of the proper steps, no one from their **************** ever called or emailed me. They closed the file and paid the fraud people and used my money to do it. There is no oversite and no communication. After 6 weeks I'm still fighting them with no resolve.

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im need a resolution to a 3 month old complaint. *** been told over 6 times that a supervisor would be reaching out to me to never have it done. I sat in the phone today for 4hrs and still have not revived the information I need to track down the money that was taken out of my account by your organization. The *** of *************, as you can see from below, has no reference of any money being sent to them involving my company. I have asked for corresponding paperwork and transaction numbers from QuickBooks to prove that my funds were Indeed sent and to help the *** in finding these funds. I am told that these documents can not be given to me for some reason and this is not making any sense to me. The removal of these funds and the unwillingness of QuickBooks team and supervisors to not give this information and refusal to speak with me about the matter is disturbing. This matter needs to be taken care of sooner rather than later seeing it has now been 3 months. I was told, one again a supervisor would be reaching out to me tonight to again but have it done. QuickBooks took ****** out of my account putting me in debt for the last 3 months. They said they sent the money to the ***, but after calling my state and dealing with them, ** told no such payment was sent. QuickBooks supervisors refuse to give me documentation to prove this and refuse to return my money.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to Quickbooks Online 08/10/2022 after having difficulties with Quickbooks Desktop. During the "personalized set-up phone call" with quickbooks on 08/11/2022, we were unable to set-up a connection to my bank. The rep engaged their "engineers" for assistance and they were not able to resolve the issue. A helpdesk ticket was created and I was advised someone would be in contact with me (by email) within a week. I have not heard from anyone at QB and three phone calls resulted in the rep advising they could only advise that a ticket had been created. No additional information on the status was provided. I would like to stay with quickbooks but as a nonprofit, we can't afford to pay for a service we cannot use. I understand that we only have the "Simple Start" plan and our needs may not be as high a priority as customers who have larger, more expensive plans but we have 83 disabled clients who depend on us accurately managing their funds and expenses. Being able to connect to their bank accounts is a fundamental and primary component of being able to assist them. So, when it's been a month, with no progress and paying for a service we can't use, I believe it warrants a complaint that will hopefully be addressed