Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Because of covid shutdowns I fell behind on my QuickBooks account and it was canceled by QuickBooks feb 2023 I have since called them to have it re-activated however the woman, I spoke to rea=-activated and account that I canceled early last year that I never used, she didn't activate the right account. Now I spoke with QuickBooks, and they say in order to acquire my previous business data I need to re-activate the account I asked and paid them to activate this past September and pay ***** dollars in order to get my companies previous data.Now the different people I spoke to from QuickBooks agreed it was their mistake, so I do not see why I need to pay for their mistake.

• Initial Complaint

  Date:10/10/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name is *********************, I am contacting you on behalf of my account (Creations by ******) with a hold of $650 on my account.I have attempted to gather some form of resolution for the insufficient funds fee that has been posted on to my account to no avail. 1. I contacted Quickbooks customer service on Friday September 29th, 2023 and was told my case would be open and escalated to the collections department. I was told it would take 1 to 3 business days for someone to give me a call back.2. I contacted nother customer representative on Tuesday October 3rd, 2023 with another representative stating there was nothing she could do but only escalate my case again and to wait until Friday October 6th, 2023, for someone from the collections department to give me a call!3. I contacted Quickbooks customer services again on Today October 10th, 2023 due to no call back from the collections department, my questions still being unanswered and my account still on hold.This situation needs to be handled immediately and not escalated to a collections department as Quickbooks has been trying to withdraw from a closed bank account for over an year with no form of communication to me that my account had a balance!

• Initial Complaint

  Date:10/08/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money by quickbooks has been hold a deposit that was paid to me since June 06 2022 they released it then held it again an are still holding it ive been trying since June of 2022 to get my money I have thousands of hrs of phone chat and online support chat trying to resolve this issue an still nothing resolved

• Initial Complaint

  Date:10/06/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has been witholding *********** owed to me for over a week totaling ****** usd. i have called everyday sometimes 2 times per day to get this resolved and have gotten no where every time. Everytime i called i was told it was all set and that the company would relase the funds immediatly. now on day 7 no funds have been released and the department i am need to speak to does not call me back and can not recieve outside calls

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So starting on 08/29/2023 I had deposits come in from some customers of ours and quickbooks froze all my funds, they now are holding about $100,000 of our money and noone can give a definite answer to why or when the issue will be resolved. We've "escalated" it 4 times now and everytime I call back in for an update on the escalation magically the escalation was canceled and they need to start another one which then we are advised it'll be take 24/48 hours before they have a resolution. Here we are 10 days later 9/11/2023 still no answers noone can tell me why they are holding the funds or when they will be released. Along further review i see there is alot of the same complaints against QuickBooks. This is now effecting my company, my lively hood and my family. I will be seeking legal representation from here on out as it appears quickbooks is now just stealing their customers money.

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At some point I subscribed to Intuit QuickBooks Compliance Fed and State Poster Kit with Annual Subscription. I have been trying to cancel this subscription for two months with no luck and was just again on May 24, 2023. I keep getting passed from department to department and no one seems to know how to cancel it. It does not show in my online account as a subscription. The 800# specifically for Compliance Fed and State Poster subscriptions either the automated selection system does not work or if I get through I am forwarded to a department with no idea how to cancel. The online blogs are riddled with people having the same issue going back to 2021!

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been using Quickbooks Desktop for our business for many years when they discontinued offering QB DT and told us we had to switch to Quickbooks Online. It took me through the steps of entering info and I followed said steps. It said our bank account was successfully connected and ready to run payroll through direct deposit. They ran payroll and paid my employees and paid taxes, but only requested funds from my bank using the last four digits of the account number and obviously couldn't pull those funds. They then sent me an email requesting a wire transfer of the amount they covered plus a $100.00 NSF fee. After much discussion, they told me my account would be unlocked once they received the funds and I could proceed to run payroll and write checks manually. I called them this morning and they told me they received the funds but couldn't unlock my account until my bank account was "verified" and that could take up to 3 days. I have employees who need to be paid tomorrow and I can't run payroll through QB Online as I was assured I would be able to. I asked to speak to a supervisor and the woman simply apologized and told me I couldn't speak with anyone. At that point I told her I would contact the BBB and file a complaint and she said she didn't care. I pay $80/month for the service and now I've spent countless hours trying to get an issue resolved that had nothing to do with any mistakes I made. Please help! It's case number ***********

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I found in quickbooks it does not allow me to connect all payments to 1 provider to consolidate into 1 report under vendors. All the payments I made to providers have to be hand pulled from the banking account instead of pulling them off Quickbooks. The more I use quickbooks the more useless it is.

• Initial Complaint

  Date:05/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So quickbooks has screwed my business once again. My payroll got put on hold. They have no reason for it. There is money in account. They say I have to wire them money. I'm not wiring anything. I already pay them to use there payroll and they don't do it right I will not spend another dime. They need to get there business running right. It puts our businesses in a bind. They chat system is horrible its like they can't read English. Its takes them 10- 15 to respond to a text in chat feature. When you call its someone foreign who doesn't understand or know any answers so they say they will email you when they figure it out. NO that's not acceptable. Something needs to be done. Try hiring ********* there is plenty of them here who speak English who need work from home jobs. Do better quickbooks your messing with my business.

• Initial Complaint

  Date:04/26/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an online services account with ********************** since March 2022. On February 24, 2023, I received an email from Quickbooks that my account had been shut down, the Quickbooks Checking account I had under my business **** North LLC was closed, and after calling in I received no information other than it was a business decision. I had a balance left in my Quickbooks Checking account of $558.39 that was sitting for over a year, the funds have yet to be refunded. I have called on multiple occasions seeking an understanding and have been consistently told the account closure was a business decision and that I will eventually receive a letter. This has been extremely frustrating that I have yet to receive any information over the last 60 days. In addition, I am still being billed $55.00 per month for the Quickbooks online service that I do not use.