Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Quickbooks Online support because my ***************** provided by Quickbooks, was abruptly removed. This has caused my business considerable difficulty because we are unable to pay vendor bills.The representative I spoke to was completed rude (their name: "Cee *** *.")At 12:44 PM PST: "It's not a games that if we cannot process we need to restatrt."At 12:44 PM PST: "We must follow the rules as well since you are not the only customer whos facing the same concern."I then requested to speak to a supervisor and received this response:At 12:45 PM PST: "You can call. Since we don't have the direct line for them."In the end the representative told me that there's nothing that can be done to escalate the review on my account and simply brushed aside the issue I have indicating "lots of customers are facing same concern."In the end, Intuit, and QBO Online, have decided it is acceptable to break customer **************** and then take their time reviewing submitted documentation at the peril of their own customer who they enticed to use their **************** and become dependent on it.

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sent an invoice via Quickbooks online to a client. We gave them the option of paying it by ACH for a $25 fee (see payment options). Quickbooks support told me that even though I have the option toggled "off" our client can decline to pay the fee and instead charge our business the fee. There is no warning message that informs the merchant (us) that this option can be exercised. I spent 3 hours on the phone with 3 different quickbooks **** who refused to help me and refused to show me where this policy is outlined when sending an invoice. We need a refund for this fee and will not use quickbooks merchant services moving forward.

• Initial Complaint

  Date:08/31/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business makes it almost impossible to cancel subscription. Not using it. Tried several time online. Cant get anyone through customer service to help.

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two weeks after a PR direct deposit was make for a significant amount of money QB reversed it, without cause they denied doing it for 4 days, it was assumed on our part that it was fraud so the employess bank disputed it which resulted in the money being returned. After days of ** saying they didnt take the money the employer received an email saying they were returning the money becuase it couldnt be deposited ( wrong it was deposited and then reversed ) they returned it to the employer. ** shut down the employers DD unless we sent copies of our bank statments, which i do not feel safe doing. They dont return calls and we are stuck without dd for employees who are remote. Their customer ********************** is a joke, they lie and give totally misinformation. The employee also had other fraud during this time and i suspect someone in QB fruad department is behind it. ** said their fraud **** never called me but they did, i have the phone records to prove it. I have told them exacly where the money is but they will not do anything until i send my bank statement. We had to issue and mail paychecks and i dont know if they will every reactivate our direct deposit. These errors are 100% on them and yet they refuse to fix the problem or take any responsibility for it. The employee is sitting with an duplicate deposit in their account. The whole situation is insane, i have tried to speck to someone in superviory position but all they do is listen to your complant and told me they cant to anything to resolve the problem, This who situation is insane and our employees are paying the price for QB abiltiy to fix their mistake

• Initial Complaint

  Date:08/10/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Quickbooks for several years - maybe since 2017. There are quite a few things to complain about that have costs me thousands of dollars. The first issue arose when they were charging me to keep contractors in the 'books' but not payting for them. Their advertisement said we would pay a monthly fee for the contractors we were paying NOT the ones who were just in there but didn't work every month. When I complained directly to QB I was told that I would receive a refund in the amount of $1900 but that never came. When I asked again I was told again that I would receive the money and nothing came. I have emails from them showing that indeed they are to reimburse me. Then a couple of months ago it flashed a message about online payments which I don't want to take and they had the messages in such a way that I guess I accidently signed up for it but NEVER wanted it and they charge a whopping 10% fee on these payments when everyone else charges 4% or less. I dont want this service and when I tried to cancel they make you call in and try to manipulate you to keep it. This company is basically stealing money from small businesses and it is time for someone to hold them accountable.

• Initial Complaint

  Date:08/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** ***** their was suppose to be 2500$ available for my invoice I havent received

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am paying for ************************ That includes knowing the tax law and paying my taxes accurately and on time. I have been penalized by the *** three times now for a total of $2,350.46 as well as notices from the *** to levy my property due to untimely responses from Quickbooks. I have spent countless hours trying to understand why this is happening and how to fix it with no resolution since March of this year. And the penalties keep coming and no one at Quickbooks will assure me the service I am paying for has corrected this. The last run around I received was they have audit logs of changes being made to my account but cannot share those with me. I also have access to audit logs and I DO NOT show these changes they speak of to pass the blame to me. I am paying them to know the tax law and pay my taxes without error not only does this continue to be a breach of service contract but I cannot talk to ANYONE who can fix it and provide answers on why and how they are costing me money?!I've never witnessed such complete disregard for service agreements and zero accountability. This is the *** this IS a serious matter that keeps costing my money and stress.

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a paying subscriber to Quickbooks online. I went to run a Sales Tax liability report today and the report that Quickbooks generated had incorrect information. If I had used this report to file with the ***************************, I would have paid the wrong about of Sales Tax to the State of ***********I pay a monthly fee to quickbooks, around $100, for their accounting services to be ACCURATE. I called them and asked for a refund for this month's fee, since the program is running inaccurately. The informed me that this fix would take over an hour of my time today, and that no refund would be given. I understand that mistakes happen, but the fact that they are not willing to give me any refund for their mistakes which could have been a serious tax filing mistake for my business, is in my opinion, wrong. I paid for a service that they did not provide accurately. If I had used the information they generated for me, not noticing the mistake, and the State had penalized me, would it have been my mistake or Quickbooks? I rely on them to provide me an accurate accounting service.I would like to request that they refund me the $99 I paid them this month for their ********** services, services which have provided me with false and inaccurate information.

• Initial Complaint

  Date:07/25/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vendor paid an invoice on 7/22/25, Quickbooks payments has now held the funds with no reason to why. I have had the same merchant account through ****** for years and I can't get any information as to why they are holding my funds $3,252.80. I need an explanation as to why this happened and no one will give me a clear reason.

• Initial Complaint

  Date:07/21/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** online decided to unilaterally remove the 'quantity' and 'rate' fields on invoices/estimates. We've called them and the customer service person has been "in touch" with the engineering department and said there's nothing they can do. Which is an absolutely ridiculous thing to say. This has been feature for the last 5 years I've used this product. We need these fields to be able to process our data effectively. *** didn't even send out some sort of notification that this change would occur (which isn't surprising). This happens ALL THE TIME. You call and the customer service people don't really know how to assist you and eventually they disconnect and you have to try and contact them again. This company is HORRIBLE when it comes to assisting customers.Attached is the invoice I saved during June and sent to a client and now the SAME transaction when I opened it today in ***. This is HIGHLY problematic and needs to be fixed ASAP.