Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My funds have been on hold since last Thursday, and Ive been calling support every day often being on hold for 40+ minutes each time. This should be something that can be resolved quickly with a phone call, especially when were paying for this service.Ive submitted all requested documents, but each representative tells me something different. I keep being told the funds will be released tomorrow, and it never happens.Ive cooperated fully and provided everything requested, yet I still havent heard back from the Risk or ************************ This ongoing delay is causing serious issues for my business.Can someone from the QuickBooks Payments team please escalate Case #*********** to a senior analyst or risk specialist and provide a clear, accurate update on when the funds will actually be released?

• Initial Complaint

  Date:10/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quickbooks online changed to a new interface that removed needed features. they 'hid' an option to delay changing to new interface, and now its not available. I asked for a supervisor several times and was denied. support person treated me like an idiot and lie when I showed them a bug (a blank screen) they wanted me to use a 'different browser' (i wasn't, i was using the ** desktop interface to ** online) then i used edge. same problem, support still didn't believe me, said i needed to use another browser, i used chrome, same problem. ** time entery has been removed from the application, and now I have to download a new app. support requires that I download a third app to do support, an app that keep running until you uninstall it. i want a prorated refund monthly until they fix this problem and return the old interface. I suppose it is too much to ask that they fire the program manager who designed this disaster?

• Initial Complaint

  Date:10/05/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 2, 2025, our QuickBooks Payments account (***********************, account ending in 1335) was unexpectedly closed by *******Prior to the closure, we had successfully completed all requested verification steps and provided all required documentation. At the time of the closure, USD ***** in processed client payments was still in transit and remains withheld by QuickBooks Payments.We believe that the account closure and the continued hold on our funds are unjustified and were made in error. These funds represent legitimate payments from our clients for services that were already provided.We immediately contacted QuickBooks Payments support by phone. However, we were told that the decision was final and not open for appeal, and we were not given a clear explanation for the hold or instructions on how to obtain the release of the funds.This situation has caused significant disruption to our business operations and cash flow. We are seeking a fair resolution.We respectfully request that ****** either reinstates our QuickBooks Payments account or promptly releases and transfers the USD ***** currently being held to our linked bank account. We are ready to cooperate and provide any further documentation required.

• Initial Complaint

  Date:09/10/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Quickbooks Online support because my ***************** provided by Quickbooks, was abruptly removed. This has caused my business considerable difficulty because we are unable to pay vendor bills.The representative I spoke to was completed rude (their name: "Cee *** *.")At 12:44 PM PST: "It's not a games that if we cannot process we need to restatrt."At 12:44 PM PST: "We must follow the rules as well since you are not the only customer whos facing the same concern."I then requested to speak to a supervisor and received this response:At 12:45 PM PST: "You can call. Since we don't have the direct line for them."In the end the representative told me that there's nothing that can be done to escalate the review on my account and simply brushed aside the issue I have indicating "lots of customers are facing same concern."In the end, Intuit, and QBO Online, have decided it is acceptable to break customer **************** and then take their time reviewing submitted documentation at the peril of their own customer who they enticed to use their **************** and become dependent on it.

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sent an invoice via Quickbooks online to a client. We gave them the option of paying it by ACH for a $25 fee (see payment options). Quickbooks support told me that even though I have the option toggled "off" our client can decline to pay the fee and instead charge our business the fee. There is no warning message that informs the merchant (us) that this option can be exercised. I spent 3 hours on the phone with 3 different quickbooks **** who refused to help me and refused to show me where this policy is outlined when sending an invoice. We need a refund for this fee and will not use quickbooks merchant services moving forward.

• Initial Complaint

  Date:08/31/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business makes it almost impossible to cancel subscription. Not using it. Tried several time online. Cant get anyone through customer service to help.

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two weeks after a PR direct deposit was make for a significant amount of money QB reversed it, without cause they denied doing it for 4 days, it was assumed on our part that it was fraud so the employess bank disputed it which resulted in the money being returned. After days of ** saying they didnt take the money the employer received an email saying they were returning the money becuase it couldnt be deposited ( wrong it was deposited and then reversed ) they returned it to the employer. ** shut down the employers DD unless we sent copies of our bank statments, which i do not feel safe doing. They dont return calls and we are stuck without dd for employees who are remote. Their customer ********************** is a joke, they lie and give totally misinformation. The employee also had other fraud during this time and i suspect someone in QB fruad department is behind it. ** said their fraud **** never called me but they did, i have the phone records to prove it. I have told them exacly where the money is but they will not do anything until i send my bank statement. We had to issue and mail paychecks and i dont know if they will every reactivate our direct deposit. These errors are 100% on them and yet they refuse to fix the problem or take any responsibility for it. The employee is sitting with an duplicate deposit in their account. The whole situation is insane, i have tried to speck to someone in superviory position but all they do is listen to your complant and told me they cant to anything to resolve the problem, This who situation is insane and our employees are paying the price for QB abiltiy to fix their mistake

• Initial Complaint

  Date:08/10/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Quickbooks for several years - maybe since 2017. There are quite a few things to complain about that have costs me thousands of dollars. The first issue arose when they were charging me to keep contractors in the 'books' but not payting for them. Their advertisement said we would pay a monthly fee for the contractors we were paying NOT the ones who were just in there but didn't work every month. When I complained directly to QB I was told that I would receive a refund in the amount of $1900 but that never came. When I asked again I was told again that I would receive the money and nothing came. I have emails from them showing that indeed they are to reimburse me. Then a couple of months ago it flashed a message about online payments which I don't want to take and they had the messages in such a way that I guess I accidently signed up for it but NEVER wanted it and they charge a whopping 10% fee on these payments when everyone else charges 4% or less. I dont want this service and when I tried to cancel they make you call in and try to manipulate you to keep it. This company is basically stealing money from small businesses and it is time for someone to hold them accountable.

• Initial Complaint

  Date:08/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** ***** their was suppose to be 2500$ available for my invoice I havent received

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am paying for ************************ That includes knowing the tax law and paying my taxes accurately and on time. I have been penalized by the *** three times now for a total of $2,350.46 as well as notices from the *** to levy my property due to untimely responses from Quickbooks. I have spent countless hours trying to understand why this is happening and how to fix it with no resolution since March of this year. And the penalties keep coming and no one at Quickbooks will assure me the service I am paying for has corrected this. The last run around I received was they have audit logs of changes being made to my account but cannot share those with me. I also have access to audit logs and I DO NOT show these changes they speak of to pass the blame to me. I am paying them to know the tax law and pay my taxes without error not only does this continue to be a breach of service contract but I cannot talk to ANYONE who can fix it and provide answers on why and how they are costing me money?!I've never witnessed such complete disregard for service agreements and zero accountability. This is the *** this IS a serious matter that keeps costing my money and stress.