Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a long one.First I had an issue with quickbooks talking to turbo tax, they called and fixed it. however ther is where the problem starts.I have tried to email and call(apparently i have to pay an expert fee to call support now!)I lost all my tracked mileage from before they fixed my account, losing an upwards of 3 grand is deductions.I try to take a payment its not available have to resign up, I can not because the information is wrong. my quickbooks account clearly has my proper information ( company ************** and is an llc,) when trying to reactivate the payments it has my **** name as the company and a sole prop.I keep getting emails about owing a balance i owe no ********** switch but i am stuck using this garbage until the end of the year.this is my SECOND BBB complaint regarding these issues with absolutely no contact

• Initial Complaint

  Date:11/21/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This software is trash now. They've implemented a bunch of updates that don't help but do slow everything down. I can't even get my job done anymore but have invested so much time into using QuickBooks it's basically impossible to switch. It takes longer to print a single invoice than multiple invoices. WHY??? ALSO, if you save a credit card to a customers account, it will always charge the credit card even if you're using a check and you CAN'T REMOVE THE CREDIT CARD. ALSO, if you process a credit card in **, it now defaults to checking the box to save the card. BUT YOU CAN'T REMOVE IT. This is one of the biggest accounting softwares in the country and my dog could have built something better. Literally if you look up these issues on the ** help site, they actually tell you that if you need to remove a credit card to JUST CHANGE IT TO A FAKE CARD. WHAT????? OH MY GOD. This account isn't in my name by the way-it's a company account. And that company is failing bc they use QuickBooks.

• Initial Complaint

  Date:11/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed with QuickBooks. They placed a hold on my funds with no clear reason, and every time I called, I got a completely different excuse from every person I spoke to. No one seems to want to actually resolve the issue they just pass you around, promise call backs, and then never follow through. Meanwhile, my business is stuck waiting on money that should already be available. Its been nothing but frustration, wasted time, and zero accountability. I expected better support and transparency. I will be looking at other services moving forward.

• Initial Complaint

  Date:10/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used Quickbook self-employed for several years and decided to upgrade to a simple plan. The salesperson told me that I had a 3-month promotion for something around $13 and then I would pay $35 on June 25. My first billing was $35. I called and explained the case, but I didn't get any results. In July, I called again and they gave me a $13 discount. I was satisfied but it was not what they offered me in October they debited $ 100 from me for live experts, something I did not request, I complained to customer service and they told me that my money was going to be returned $ 69, it never happened, I called again several times and they told me that I should use Apple Pay, I told them if you debited from my account you should return it to the same account, I called again and they told me that love support is not random, (I consider that comment a lack of respect to the client) when obviously there is an error, I look in the app and it effectively says simple plan $ 35, they still keep sending me emails where they cannot withdraw my money $ 100, I withdrew all the money in the account because it was the only solution. I do not want to close the program because I have all the information there for my 2026 taxes. It seems like abuse, lack of respect, poor treatment of the client and especially of small business owners. I never had any benefit with ****** and truly very bad service.

• Initial Complaint

  Date:10/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My funds have been on hold since last Thursday, and Ive been calling support every day often being on hold for 40+ minutes each time. This should be something that can be resolved quickly with a phone call, especially when were paying for this service.Ive submitted all requested documents, but each representative tells me something different. I keep being told the funds will be released tomorrow, and it never happens.Ive cooperated fully and provided everything requested, yet I still havent heard back from the Risk or ************************ This ongoing delay is causing serious issues for my business.Can someone from the QuickBooks Payments team please escalate Case #*********** to a senior analyst or risk specialist and provide a clear, accurate update on when the funds will actually be released?

• Initial Complaint

  Date:10/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quickbooks online changed to a new interface that removed needed features. they 'hid' an option to delay changing to new interface, and now its not available. I asked for a supervisor several times and was denied. support person treated me like an idiot and lie when I showed them a bug (a blank screen) they wanted me to use a 'different browser' (i wasn't, i was using the ** desktop interface to ** online) then i used edge. same problem, support still didn't believe me, said i needed to use another browser, i used chrome, same problem. ** time entery has been removed from the application, and now I have to download a new app. support requires that I download a third app to do support, an app that keep running until you uninstall it. i want a prorated refund monthly until they fix this problem and return the old interface. I suppose it is too much to ask that they fire the program manager who designed this disaster?

• Initial Complaint

  Date:10/05/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 2, 2025, our QuickBooks Payments account (***********************, account ending in 1335) was unexpectedly closed by *******Prior to the closure, we had successfully completed all requested verification steps and provided all required documentation. At the time of the closure, USD ***** in processed client payments was still in transit and remains withheld by QuickBooks Payments.We believe that the account closure and the continued hold on our funds are unjustified and were made in error. These funds represent legitimate payments from our clients for services that were already provided.We immediately contacted QuickBooks Payments support by phone. However, we were told that the decision was final and not open for appeal, and we were not given a clear explanation for the hold or instructions on how to obtain the release of the funds.This situation has caused significant disruption to our business operations and cash flow. We are seeking a fair resolution.We respectfully request that ****** either reinstates our QuickBooks Payments account or promptly releases and transfers the USD ***** currently being held to our linked bank account. We are ready to cooperate and provide any further documentation required.

• Initial Complaint

  Date:09/10/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Quickbooks Online support because my ***************** provided by Quickbooks, was abruptly removed. This has caused my business considerable difficulty because we are unable to pay vendor bills.The representative I spoke to was completed rude (their name: "Cee *** *.")At 12:44 PM PST: "It's not a games that if we cannot process we need to restatrt."At 12:44 PM PST: "We must follow the rules as well since you are not the only customer whos facing the same concern."I then requested to speak to a supervisor and received this response:At 12:45 PM PST: "You can call. Since we don't have the direct line for them."In the end the representative told me that there's nothing that can be done to escalate the review on my account and simply brushed aside the issue I have indicating "lots of customers are facing same concern."In the end, Intuit, and QBO Online, have decided it is acceptable to break customer **************** and then take their time reviewing submitted documentation at the peril of their own customer who they enticed to use their **************** and become dependent on it.

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sent an invoice via Quickbooks online to a client. We gave them the option of paying it by ACH for a $25 fee (see payment options). Quickbooks support told me that even though I have the option toggled "off" our client can decline to pay the fee and instead charge our business the fee. There is no warning message that informs the merchant (us) that this option can be exercised. I spent 3 hours on the phone with 3 different quickbooks **** who refused to help me and refused to show me where this policy is outlined when sending an invoice. We need a refund for this fee and will not use quickbooks merchant services moving forward.

• Initial Complaint

  Date:08/31/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business makes it almost impossible to cancel subscription. Not using it. Tried several time online. Cant get anyone through customer service to help.