We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

QuickBooks Support

Quickbooks Support

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in QuickBooks Support.

Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My nonprofit, ***************** Support Project, purchased a Quickbooks subscription through TechSoup in November 2023. At that time, Quickbooks erroneously signed us up for Payroll Premium. We did not want, need, or request Payroll Premium. We have never had anyone on payroll. So Quickbooks cancelled that erroneous service, but they never removed it from our account. *** reached out several times over the past 8 months, asking ********* to rectify the tech problem that THEY CAUSED, and was assured they took care of it a few months ago.Last week both our CPA and myself were on chat and on the phone with Quickbooks exploring payroll service options. On Friday, 7/19/24, I chatted with two different agents who were helping me get Payroll Core added to our account. They said we counted as a small business, and qualified for the discount of 50% for 12 months of Payroll Core. They called and, over the phone, took our business credit card info. After making the sale, the Quickbooks agent informed me that she had CREATED A NEW ACCOUNT FOR US, since the pre-existing technical issue CAUSED BY QUICKBOOKS back in November prevented her from adding the payroll service to our existing account. I was infuriated by this sharky, make-a-sell behavior, and further infuriated with the fact that Quickbooks didnt immediately rectify the NEW PROBLEM THEY CAUSED, and especially because it was 10pm at night and Id been talking to them for over 3 hours at that point.The agent, ****** *** (employee #******) said she would get the technical issue caused by Quickbooks last year rectified, and get Payroll Core added to our account by Monday, and she said she would give me a call at 9am on Monday, 7/22/24. To date, Ive received no phone call, no email, no followup whatsoever from Quickbooks, and our discounted Payroll Core subscription STILL has not been added to our account.Note: I'm uploading the chat from Friday; I have a recording of several phone calls with Quickbooks as well.

  • Initial Complaint

    Date:07/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    QB handles our tax payments and filing. We, the customer, choose which bank account the funds for tax payments are pulled from. For the past 4 weeks we have tried to update that account and continue to get an error. I have chatted with support, asked support for a call back and called in myself. I am told a ticket has been submitted and it's an engineering issue with the error code. The issue is, each week we continue to have FAILED payments to the **** We are now getting fees with the bank for returns and penalties with the **** We need these fees reimbursed and the bank account updated correctly. Or we need QB to cancel the service and find another option for submitting and processing our payroll. This continued error is costly and QB needs to be held responsible. I need an a Rep from QB that will solve the matter and process the fee reimbursement to call me immediately.

  • Initial Complaint

    Date:06/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/3/2024, I paid a vendor for services through the Quickbooks invoice he provided. Apparently, the vendor, Streamrites, had just opened the Quickbooks account and was not aware of the limits for a new account. After I submitted the payment through Quickbooks, Streamrites notified me that Quickbooks had placed a hold on the transaction because it exceeded their limits for a new account. Streamrites never received the funds into their bank account. Streamrites made several calls to Quickbooks to request that the funds be returned to my organization and was never able to get clear direction from the Quickbooks representative. To date, my organization, the *********** of ********************* has not received the funds back. There is no reason for Quickbooks to hold the funds. We are requesting that the funds be sent back to our organization immediately.

  • Initial Complaint

    Date:05/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 9, 2024. I purchased a 12 month subscription Quickbooks Essentials from ***** I registered the software and then on April 10, 2024 Quickbooks closed the account unbeknown to me. I contacted Quickbooks several times and both times the representative was unable to fix logging in. This is unacceptable and I want either this resolved or the full money I paid back.

  • Initial Complaint

    Date:05/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I own a copy of Quickbooks and it is current. My computer was hit by lightning, so I need to reinstall this on my new computer. Since it has been an online purchase, Quickbooks should send me the file so I can download it on my computer as it was. The support unit is trying to scam me by charging about $3000 to upload it. They try to tell me they have to fix my files. Quickbooks was working fine before getting struck by lightning. Quickbooks and Intuit are crooks, but once you have invested into their software it's hard to get away from them.

  • Initial Complaint

    Date:05/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thank you for listening. I spent the time to fill out a survey for Intuit and they promised me $20 gift card which i never received. I have emailed them multiple times and still no luck. They have to honor their promise otherwise it is false advertising. Please help! I have attached a picture of my survey confirmation. ************ ****

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay monthly for quickbooks on 4/24/24 my account got hacked I was locked out for 5 days in those 5 days I spent over 15 hours on the phone with quickbooks customer service which was no help no one knew anything over 10 different people I talked to and no one could help. Finally my accountant was able to get me back in (no thanks to anyone from quickbooks) then once back in I noticed my invoices were cashed out and quickbooks took the $5,000 from my account and charged me almost $300 in transfer fees! Ive called them again multiple time and nothing no one has confirmed I will get that money back or even cares enough to answer a email. As many small businesses use them this is extremely unprofessional and wrong. As I looked into it it seems like this is a common thing and they deal with the same thing I am with no help or support from quickbooks.

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of occurrence: 4/30/2024 at 12:30PM PDT QuickBooks support refuses to give the support required to use their product. I opened a ticket to receive a validation code for activation as their software and help documentation states to do.Support then states they no longer do validation codes and refuses to help, refuses to provide any support documentation even when their own online documentation states to request this:*********************************************************************************************************************** Quickbooks Support Case number *********** and chat log has been attached.Screenshot showing software validation code WILL be provided by an agent attached.

  • Initial Complaint

    Date:04/28/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date April 2024 We are unable to use the Quickbooks online product my client paid for because we cant log in to the account and no one will assist us.I have been unable to change the old verification phone number to login to my clients account for weeks. The client completed the verification steps to change it weeks ago and we still cant get in because it continues to try to verify using the old number even after we tell it to use different information to verify the account. I have contacted customer **********************, and the account manager multiple times via email and phone but get no assistance. I asked the account manager to escalate our service request and she said wed have a response in 24 to 48 hours. Its been 4 days with no resolution. I called her back after the 48 hours but she never returned my call.

  • Initial Complaint

    Date:04/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Quickbooks kept $15,300 in seven different transactions from customers on my Quickbooks account after they were alerted that someone got into my account and changed banking information. After notifying them about my account they released all $15,300 into the newly created bank account that was fraud. They admitted multiple times this was an error but they have yet to change any of the bank account information online back to our account. We have worked almost two years on this with multiple forms of documentation that we can send someone to look at. We have every single document that is needed to show someone that they deposited the money into the wrong account after it was suppose to be held and released into the correct account. This is absolute fraud what quickbooks has done to our company. We just want our money back. I would be happy to go over multiple documents with the right person from Quickbooks. We were suppose to get a call from the fraud department on multiple occasions. We have spent 100s of hours on the phone working on this. All we want is our money released to our bank account.

Quickbooks Support is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.