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Business Profile

Property Management

Mark-Taylor Residential Inc

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mark-Taylor Residential Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mark-Taylor Residential Inc has 70 locations, listed below.

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    Customer Complaints Summary

    • 84 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 11, a work order was completed to fix a loose kitchen sink handle. However, in the process, the maintenance worker turned off both my dishwasher and garbage disposal. As soon as I noticed the issue, I submitted another work order on the evening of March 11 at 7 ***** is now March 14over 60 hours laterand no one has addressed my request. Despite messaging the office twice, I was assured the issue would be handled before the 48-hour ***** yet nothing has been done. As a result, I am left dealing with a strong stench in my kitchen due to the inoperable garbage *********** make matters worse, my sink is now completely plugged, making it impossible to even wash dishes. Not only am I left without two essential appliances, but my kitchen is now completely unusable. I was told this is a simple fix requiring the press of a reset button, yet I have already tried this with no success. Instead of sending maintenance to properly address the issue, I was irresponsibly advised to "play with the electrical panel" until it works. I do not feel comfortable tampering with the electrical system myself, nor should I be expected to.This situation is completely unacceptable. Due to an error made during a separate work order, I have now been left without a functioning sink, garbage disposal, and dishwasher for over 60 hoursa completely avoidable inconvenience had this been handled with urgency. The lack of proper response and disregard for a residents basic needs is deeply concerning.

      Business Response

      Date: 03/25/2025

      ********, thank you for sharing your concerns. Our community management and maintenance teams are dedicated to always providing you with our signature 5-star standard of service. Resident concerns are handled with the highest regard maintenance requests that are deemed urgent, one that clearly poses an immediate threat to your wellbeing, are tended to promptly and without delay. All other service queries are tended to in a timely and efficient manner with your permission.  For updates on how this situation is being handled, please connect with our community management team directly at *************. Thank you for your valued residency at **********.

    • Initial Complaint

      Date:03/12/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Apartment has mold and water damage. We have already paid our full rent for the month and the property is not providing comparable accommodation while they are repairing damages they are liable for. San ********* is requesting that we cover our temporary relocation expenses and not refunding any rent.

    • Initial Complaint

      Date:02/14/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ten01 on the Lake in *****, **. The apartment management is attempting to scam me into staying beyond my lease end date, charging an inflated rental fee for two weeks after my lease officially ends on March 17, 2025. Despite my efforts to clarify and confirm move-out procedures early on, the leasing office provided my guarantor (my mother) with inaccurate information.We reached out well before the 60-day move-out period to inquire about moveout options, even asking if we could end the lease earlier on March 1. Mcchrista, leasing staff member, told my mother that the lease end date of April 2 was firm and could not be moved up. Later, I was told I only needed to send an email to adjust the moveout date. When I escalated the issue to management, no accountability was taken for this misinformation. After speaking with ******** *****, I expected management to correct the situation. Instead, they doubled down and insisted that I must stay two weeks past my actual lease end date and pay an increased rental fee, about 20% higher than the pro-rated base rent for those two weeks. Additionally, *** called corporate twice, leaving *** two weeks apart, and have received no response. This situation is predatory. We contacted the office early to avoid confusion, they are now using their own mistake as a way to extract more money. My rent for a studio apartment is already exorbitant, with my base rent listed as $1,400 but my actual monthly payment exceeding $1700 due to hidden fees. While I was willing to tolerate the high rent because I was moving out on March 17, this recent behavior by the management is unacceptable. The leasing staff at ***** on the Lake, particularly Mcchrista and ********, gave incorrect information, yet ******** ***** refuses to acknowledge or correct their mistake. This has caused unnecessary stress and financial strain. I hope this complaint encourages them to rectify this situation and train their staff properly to prevent future incidents like mine.

      Business Response

      Date: 02/26/2025

      Segen, Ten01 takes each of these issues seriously as we are committed to providing all residents with our 5-star standard of service. Management has been in close contact with you to offer clarification on what is being done to address your concerns and how we may best support your needs at this time. We will continue to work one-on-one with you to discuss any outstanding issues or questions you may have, thank you for your valued residency.

    • Initial Complaint

      Date:01/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been living at ************** since 8/2024. One thing I noticed was the hidden fees that were disclosed when filing out application to apply but only when I receive lease to sign for. The states a range of fees for the community. They told me I would be paying $1584 rent and valet trash. That should have been the first red flag then lease mention two fees and then of course when the other fees later. So, they dont fully disclose the fees. Secondly, this is my second time staying at a **** and ****** but third time with having to use conservice through the utility service they use for water sewage trash and etc. when I first move to AZ I notice a lot of hidden fees or things that dont make since. But, since my last place of residence and like all the other states I lived in my water/sewage bill has been normal for the whole year of 2024 my last place every month water/sewage bill was no more than $25 combined. When I moved into Estia Windrose first partial month bill started off about right $8.00 for water then $13.00 for following month and I cant remember the amount off top of my head but the next month it has doubled and triples and quadrupled. Which prompted me to reach out to conservice and Estia Windrose as to why my water and sewage bill being so high in which maintenance informed me that everyone asked the same thing on why here and the property representatives act as though they have no clue as to why. The water bill had went ranged from $44-78 and same sewage $65- 78 some months the sewage bill has been higher than water bill. I have received a whopping $167.00 utility bill (building fee $9.95, common electric fee $15.00, common gas $1.54, pest control $3.00 trash $8.98 these are those hidden fees not mentioned up front that is same **** ***** every month. Test water and sewage. Conservice wont give information on this hidden formula used to calculate charges. I have had bills range from $77-167.00 and Conservice says they cant give formula.

      Business Response

      Date: 02/05/2025

      ********, we greatly appreciate you taking the time to share your personal experience with us and have noted your feedback. We would like to apologize for your dissatisfaction. Providing transparent communication to prospective and current residents is a top priority for us; any fees associated with lease agreements are proactively disclosed. Management has been in close contact with you to offer clarification on what is being done to address your concerns and how we may best support your needs at this time. Thank you for your valued residency at **************.

    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since I moved into this apartment complex I have encountered multiple issues with my washer, noise, and my AC/heating unit. 1) I have filed multiple complaints about noise disruption where the neighbors are blasting their music or video games during week nights until 3:30 AM. I wake up at 5 AM and work Monday through Friday as I am a health professional. This noise has significantly affected my health and mental clarity. A security guard supposedly speaks to the tenants though the noise persists the following day for months on end. Emails were sent with no resolution. I no longer stay at my apartment and have been living with a friend for the last 6 months because of this. I have dealt with this issue since I moved into my Apartment in July ******). The washer has been fixed multiple times yet only last week it was replaced. I had to do multiple loads of laundry as my clothes were soaking wet, or had to rerun the washer because it would not wash my clothes. I have dealt with this issue since I moved into my Apartment in July 2023. Prior to this, my dryer destroyed multiple articles of clothing which were not compensated for by Mark Taylor Residential.3). My AC was not working and then my heat this year during peak season. While they fixed the *** the heater was not working. They fixed the heater at the expense of me being able to utilize MT+ which costs me $130 per month for electronic access to my apartment. I am being charged for this and have been unable to use this feature. San Pedregal has not responded to this issue. 3). I have made 6 attempts to meet with the manager and no one has contacted me. I have sent emails, schedule appointments, and spoke to an office personnel who did not assist in my request. Due to these issues, I would like to be exempt from paying my early termination fee of $3,885.35 including my security deposit of $50 for the negligence of ************ part of the Mark Taylor Residential.

      Business Response

      Date: 12/19/2024


      *******, ************ takes each of these issues seriously as we are committed to providing all residents with an exceptional living experience. Management has been in close contact with you to offer clarification on what is being done to address your concerns and how we may best support your needs at this time. We will continue to work one-on-one with you to discuss any outstanding issues or questions you may have, thank you for your valued residency.

      Customer Answer

      Date: 01/23/2025

      Good afternoon,

      I have not heard back from ************ regarding the issues surrounding the finalized payment. Due to the recurrent noise issue which has been ongoing and not resolved, I asked if the additional charges for early termination of my lease be omitted from my final payment. According to Arizonas tenant law, unresolved noise complaints are terms for early lease termination. I have not heard from the property manager nor the lead manager when I contacted Mark Taylor Residential **** in the past. I was told that someone would do the preliminary walk through of my apartment. On two separate occasions this was scheduled and no one stopped by. San Pedregal did not follow through nor contact me for why this did not happen as scheduled. Nor did they confirm the time and date of the final walk through at my apartment. I am very disappointed in the service I received at this complex, and never encountered an experience such as this. 

      Best regards,
      ******* *****

    • Initial Complaint

      Date:11/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are being over charged on our monthly water bill. For the first few months living in **** ****** apartments we were paying less than $100 for our water bill. We have two adults and two very small children so not much water usage. Then last month they tried charging us $150 saying thats how much water we used. Which is not possible. So we paid it to not have any backlash or late fees on us as the resident. The water company came out and told us everything looked normal. Now Im in the month of November we are being charged *********************************************************************************************************** compensation for the over charge from the first time. To add to the matter, we were gone for a whole week on vacation meaning there was a whole week in oct where no water was being used and yet we are being charged significantly more than the last months over charge. If we are not compensated for the over charges and the problem is not resolved. We will have to take legal action. This is not fair to my family and money doesnt grow on trees

      Business Response

      Date: 11/14/2024

      *****, San Privada takes each of these issues seriously as we are committed to providing all residents with an exceptional living experience. Management has been in close contact with you to offer clarification on what is being done to address your concerns and how we may best support your needs at this time. We will continue to work one-on-one with you to discuss any outstanding issues or questions you may have, thank you for your valued residency.

    • Initial Complaint

      Date:10/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Internet and phone service was suspended, when I called the Representative told me I need to pay $350 to have my services restored. They're telling me that my overall bill is $472. The thing about this billing issue is, I've paid 0n 07/ 25/ 2024 $150, on 08/04/2024 $232 and in September 15, $106, 09/29/24 $127. I've called and spoke with a representative from the **********. and she tells me I need to pay the $350. Now together my bill should be $231. but they're telling me the money I'm paying and been paying is only going towards my cell service. I'm being scammed for more money..

      Business Response

      Date: 10/24/2024


      *******, thank you for bringing your concerns to our attention. Unfortunately, your name does not appear as a resident within our system and the business name you mentioned is not an entity of **********************

      We encourage you to connect with your phone provider directly so they may address this matter with you one-on-one. Thank you for your time.

      Customer Answer

      Date: 10/24/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that their resolution isn't needed.  What happened is, I was trying to reach the BBB and somehow Ive reached this Business.  Any further action by this Business isn't necessary and I'm sorry for the mishap.


      Regards,

      ******* ******

       


    • Initial Complaint

      Date:10/14/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Residential Land Line.... I have been paying my **** phone bill monthly. As of the last week of may 2024, my land land didn't have a dial tone... only a "bomp bomp bomp" rustling sound.I contact **** and customer service to let them know this and they mentioned that "we'll have a tech there in approximately 2 weeks as there aren't many land lines anymore" (per *****).6/18/24, 6/24/24, 7/3/24, 7/17/14, no one takes my call., I still had no service and ***** said "yes, i just checked your line you still have a problem". I keep getting monthly bills and a letter threatening to contact "collections". Now, I have received a bill for a total of $339.61 and I still don't have any land line service. I have called several times and now they hand up when I give my land line number. I guess **** makes their 2023 revenue of $1 22 billion by threatening customer to pay their bills. I would like **** to VOID this bill of $339.61 as they apparently have not intention of repairing the line. ****'s motto;;; "We are here when you need us" sucks!!Thank you for helping with this matter and I hope that **** is not threatening other older customers. Be Safe (land line)

      Business Response

      Date: 10/21/2024


      *******, thank you for bringing your concerns to our attention. Unfortunately, your name does not appear as a resident within our system and the business name you mentioned is not an entity of **********************

      We encourage you to connect with your phone provider directly so they may address this matter with you one-on-one. Thank you for your time.

    • Initial Complaint

      Date:10/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** Is over Charging Me On My Bill *** I Need It Corrected

      Business Response

      Date: 10/21/2024


      ******, thank you for bringing your concerns to our attention. Unfortunately, your name does not appear as a resident within our system and the business name you mentioned is not an entity of **********************

      We encourage you to connect with your phone provider directly so they may address this matter with you one-on-one. Thank you for your time.

    • Initial Complaint

      Date:10/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My landline stopped working. I managed to contact **** by email on Monday, September *******. I received a notification by email that a technician would come on Wedesday, October 9, 2024. I was supposed to expect the technician to arrive before 8 PM. No one showed up. No one sent me an email with any explanation. I attempted to contact **** in *********** using the internet. I cannot find any helpful contact. I tried using my emergency cellphone to contact an agent, but they insisted on a password. I do not have one. I still do not have any phone service. I cannot get anyone in **** to help me.

      Business Response

      Date: 10/14/2024


      William, thank you for bringing your concerns to our attention. Unfortunately, your name does not appear as a resident within our system and the business name you mentioned is not an entity of Mark-Taylor.

      We encourage you to connect with your phone provider directly so they may address this matter with you one-on-one. Thank you for your time.

    Mark-Taylor Residential Inc is NOT a BBB Accredited Business.

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