Business ProfileforEarly Warning

I was scammed on ******** 3/19/2021, I asked Zelle for reimbursement, they told me to ask bank, I called my and they told me to take it up with Zelle, I sent a complaint to Zelle several times since the happened and I never got a response, Zelle customer service is terrible, and they do not protect their customers at all.. do not use this service!

April 9, 2024 Dear Martell Stokes, Thank you for contacting Zelle® about your recent experience. This letter is in response to your BBB review, received on April 4, 2024. Here at Zelle®, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. To further assist with this matter, we have forwarded your complaint to your bank/credit union for review. Please note a thorough review was completed and appropriate action has been taken within the Zelle Network®. It is important to note that Zelle® does not hold or handle any money. Zelle® provides messaging between the sender’s bank or credit union and the recipient’s bank or credit union to facilitate the payment between the two bank accounts, but Zelle® does not initiate or process the payment directly. If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle® mobile application, please call us for assistance toll-free at 844-428-8542, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving, and Christmas Day. From outside the United States, call 501-748-8506 from 10 AM to 10 PM ET, Monday through Sunday. Sincerely, Zelle® Support