Complaints
Customer Complaints Summary
- 33 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They call continuously trying to set up appointments, I have a medical provider and have told them but they continue to call myself and my wife. Want them to stop calling us. My wife's number is **********. I will file a police complaint if they don't stop. They call themselves Matrix Medical.
Business Response
Date: 07/31/2025
Thank you, *** and Mrs. ****** for your outreach and contacting BBB about your experience with Matrix Medical Network. You have been placed on our Do Not Contact list going forward. If we can assist you further,please reach out to us directly: ******************************************Initial Complaint
Date:07/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are calling me and I don't do business with them.Business Response
Date: 07/23/2025
Thank you, Mr. ***** *********, for your outreach and contacting BBB about your experience with Matrix Medical Network. You have been placed on our Do Not Contact list going forward. If we can assist you further,please reach out to us directly: ******************************************Initial Complaint
Date:06/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting unwanted phone calls from Matrix. Multiple calls in one day sometimes. I'm not sure if this is a legit business or if my info at ****** has been compromised. Either way, I'm not interested and haven't found a way to stop these phone calls. I've even blocked the numbers but they continue with another number which seems pretty scammy to me.Business Response
Date: 06/11/2025
Thank you, Ms. ******* ********, for your outreach and contacting the Better Business Bureau about your experience with Matrix Medical Network. We have been providing in-home health and care services across the country for 25 years. In partnership with ******, our clinicians provide care in the convenience of your home. Scam is a strong word and not the principles Matrix adheres to. You have been placed on our Do Not Contact list going forward. If we can assist you further, please reach out to us directly:*******************************************************************.Customer Answer
Date: 06/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ********
Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Phone calls and mail from this company.This phone number is to be removed from their call list immediately.This address is to be removed from this company call list immediately.All communication is to cease & desist immediately.Stop advertising on the BBB platform when responding to the large number of consumer complaints.Business Response
Date: 05/01/2025
Thank you, Ms. ****** ******, for your outreach and contacting the Better Business Bureau about your experience with Matrix Medical Network. You have been placed on our Do Not Contact list going forward.Initial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have been rescheduling my wellness appointment since February. , until now. This is unacceptable.Business Response
Date: 04/18/2025
Thank you, **** *******, for your outreach and contacting Better Business Bureau about your experience with Matrix Medical Network and sharing your concerns. Our sincere apologies for the experience youve had regarding the rescheduling of your appointments due to the provider's call outs. We will be sure to contact you today to get your appointment rescheduled.Initial Complaint
Date:03/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Starting on 3/13/25 I have been receiving calls from ************ claiming to be part of my ******** health plan attempting to schedule some type of home physical assessment. I have adamantly told them I am NOT interested and to please stop calling me, but I continue to receive calls (some back to back) throughout the day. I am concerned because the called ID states that it is my health plan calling (NH Healthy Families) but when I call the # back, an automated message tells me it is Matrix Medical Network. PLEASE REMOVE ME FROM YOUR CONTACT LIST AND DO NOT REACH OUT AGAIN - I AM NOT INTERESTED!Business Response
Date: 03/26/2025
Thank you, Ms. ****** ******, for your outreach and contacting Better Business Bureau about your experience with Matrix Medical Network. Matrix visits and helps manage the care of thousands of health plan members all over the country including NH Health Families. The call was an attempt to provide you with in-home care if you preferred. Matrix has been providing in-home care services for over 20 years. Our clinicians provide in-home care all around the country. You have been placed on our Do Not Contact list going forward.Initial Complaint
Date:02/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am making this complaint on behalf of my 87 year old grandpa who unfortunately answers spam calls all of the time. He was under the impression that he was speaking to his healthcare company. I immediately looked up Matrix Medical Network and was bombarded with terrible reviews and allegation of scam. Someone did show up to the house but we did not answer the door. Please remove him from the call list and DO NOT send someone else to the house.Business Response
Date: 02/25/2025
Thank you, Mr. ******* *****, for your outreach and contacting the Better Business Bureau about your experience with Matrix Medical Network. Matrix visits help manage the care of thousands of health plan members all over the country. Matrix has been providing in-home care services for over 20 years and our clinicians provide in-home care across the country. Scam is a strong word and not the principles Matrix adheres to as we do not scam potential patients. Matrix Medical Network does not take advantage of seniors but provides them with personal in-home care that they can get in the comfort of their home. You have been placed on our Do Not Contact list going forward.Initial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Matrix Medical Network called from this number *************. The call went to voicemail. When I checked the number it was a number I had blocked. Apparently they can still call even if they have been blocked. Others have complained they are taking advantage of seniors. They need to be stopped.Business Response
Date: 01/31/2025
Thank you, Ms. ******* for your outreach and contacting the Better Business Bureau about your experience with Matrix Medical Network. Matrix visits help manage the care of thousands of health plan members all over the country. Matrix has been providing in-home care services for over 20 years and our clinicians provide in-home care all around the country. Matrix Medical Network does not take advantage of seniors but provides them with personal in-home care that they can get in the comfort of their home. You have been placed on our Do Not Contact list going forward.Initial Complaint
Date:01/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company calls frequently to try to force a home visit, to the point where it feels like harassment. We both visit medical care providers regularly--and my husband goes every 90 days, unless he is ill, and then he goes more frequently! In addition, my husband also has a special case worker who helps manage his care due to some disabilities. Certianly this must all be quite clear in the medical records. I have told Matrix NO, you are not needed or wanted in our lovely home. We are taking care of ourselves just fine, and neither of us are homebound such that we would need housecalls. This feels like government intrusion, period, and they refuse to take NO for an answer. I have also blocked their number, but the calls still come. I would like the contacts to stop for good. I would like to be removed from the call lists, permanently.Business Response
Date: 01/27/2025
Thank you, Mrs. ******* for your outreach and contacting Better Business Bureau about your experience with Matrix Medical Network. You have been placed on our Do Not Contact list going forward.Initial Complaint
Date:01/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been called numerous times by Matrix Medical Network which comes up CareSource *************) which confused me at first because I have Care Source. I have read the other comments and had a sick feeling in my stomach that elderly people are being taken advantage of by this company. I would simply like to be on their no call list. For their sake, I hope I have been misinformed otherwise, good luck in the next life. Either way, please take me off of your call list.Business Response
Date: 01/16/2025
Thank you, *** ********, for your outreach and contacting Better Business Bureau about your experience and concerns. Matrix visits and helps manage the care of thousands of health plan members all over the country including CareSource. The call was an attempt to provide you with in-home care if you preferred so. Matrix has been providing in-home care services for over 20 years. Our clinicians provide in-home care all around the country. Matrix Medical Network does not take advantage of the elderly but provides them with personal in-home care that they can get in the comfort of their home. We will be sure to place you on our do not call list for the future.
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