Reviews

Review Details

• Review fromSalvatore P

  Date: 09/08/2025

  4 stars
  So far so Good. Sofies been a great help!Im waiting for my Atom Pro 2s and if, hopefully all goes well with them , setup help etc , I can Give 5 stars. ?? Im hoping for the Best as is my wife!??
  

  Audien Hearing

  Date: 09/09/2025

  Hi *********,
  
  Thank you so much for your kind wordswere so glad to hear youve received the right support! We truly appreciate your patience as you wait for your Atom Pro 2s to arrive.
  
  Rest assured, once theyre delivered, our team will be here to guide you through setup and answer any questions you may have so that you and your wife get the best experience possible.
  
  Were excited for you to start using them, and well be with you every step of the way. Thanks again for sharing your experience so far!
  
  Best regards,
  *****
  Audien Hearing Team

• Review fromKaren H

  Date: 09/07/2025

  4 stars
  Although my order was complicated, Audien support has been excellent. There have been twists and turns, including a lost package, which has since been found. Along the way the customer service has been excellent and helpful. I am still waiting for the upgraded hearing aids, and I trust that I will get as much support as I need to help familiarize myself with the hearing aid. The Atom Pro did not work at all for me- nothing would stay in my ear, hence ordering the behind the ear hearing aid. I look forward to having them function!
  

  Audien Hearing

  Date: 09/09/2025

  Hi *****,
  
  Thank you so much for your thoughtful feedback and for sharing your experience with us. Were sorry to hear about the bumps along the way with your order, but were very glad our team could be there to support you through it.
  
  We completely understand how frustrating it can be when a product doesnt fit or function as expected, and were confident the behind-the-ear model will be a much better match for you. Please know well continue to be here every step of the way to make sure youre comfortable and confident with your new hearing aids once they arrive.
  
  We truly appreciate your patience and trust in us, and were excited for you to experience the difference with your upgraded device!

  Best regards,
  *****
  Audien Hearing Team
  
  

• Review fromVictoria B

  Date: 09/06/2025

  2 stars
  I really wanted to like this product and in essence the aids are fine if they work for your ears. However, I quite quickly realized that they were not right for my extremely small and sensitive ear canal. I originally ordered the Atom One and then was cross sold online the Atom Pro 2 - so paid the extra to get that one as it seemed to have more functionality. I risked buying online because I saw the '45 day risk free trial' stated on the website. Honestly, that is where is all falls apart. Audien do not stand by the 45 day risk free trial statement. I soon realized that the aids were super squeaky and on top of that not right for my ears, uncomfortable and itchy, even with trying all the domes supplied. I tried to get a return going and was referred to a hearing specialist appointment. Note: it is impossible to actually SPEAK to anyone, even if they leave you a voicemail and you call back the system still forces you to make an appointment. I had the hearing specialist call with someone called Winjave and we went through the squeaking issues etc and I persevered. But, they were still not right for me - and so I tried again to return and get a refund, based on the '45 day risk free trial' promise. Was forced to set up another video call, in which I stated quite clearly at the outset of the call my reasons for wanting a return and full refund of my almost $200. Instead of accepting this, the *** attempted to find reasons for me to either keep the aids or take the over ear solution instead. He finally accepted my request (after 15 minutes of argument) and promised me faithfully that an email would come through immediately to allow me to start the return. Nothing has arrived and I am now back where I started. Hence this review, as Audien seem to respond to Better Business reviews not to actual customer time and effort. I cannot recommend them if they do not stand by their 45 day risk free trial statement. DO NOT BUY!! :(
  

  Audien Hearing

  Date: 09/09/2025

  Hi ********,
  
  Thank you so much for sharing your feedback. Were truly sorry for the stress and disappointment this experience has caused youthat was never our intention.
  
  Our video appointment process was designed to help guide customers and support them through things like returns, but I completely understand how this may have felt like an obstacle instead of a help in your situation.
  
  Please know weve already sent you the offboarding link so you can process your return directly, and Ill personally make sure your refund is handled without any further delay.
  
  We deeply appreciate your patience and honesty, and well take this to heart as we work on making the return experience smoother and more supportive for our customers.

  Best regards,
  *****
  ********************** Team
  
  

  
  

• Review fromLaura M

  Date: 09/05/2025

  1 star
  The worst customer service! Harassment on the phone I cant get anyone to help me with a refund I have been emailing for days and I cant get any help returning this terrible product
  

  Audien Hearing

  Date: 09/09/2025

  Hi *****,
  
  Thank you for sharing your feedback, and Im so sorry for the frustration this has caused youthat was never our intention. I also want to sincerely apologize if our process came across as confusing.
  
  To clarify, we did send you the offboarding link that allows you to return your hearing aids directly, but it seems this may not have come through clearly on your end. No worrieswell resend it along with step-by-step instructions so youll have everything you need to complete the return without further hassle.
  
  Your feedback is very important to us, and well be using it to make sure our communication is clearer and more supportive moving forward. Thank you again for your patience, and Im truly sorry for the trouble this has caused.

• Review fromTony A

  Date: 09/05/2025

  1 star
  I purchased otc pro 2 hearing aids from Audien Hearing. That was a huge mistake! The hearing aids have never worked since the very first day I purchased them. Thinking the battery is low I charged battery for 4 hrs. One of the aids stoped working all together and no sound after two minutes. The other aid sent out a screeching loud noise. I called the customer service for help. I never got the replacement order and Im not happy with Audien Hearing customer service. I have owned the Pro 2s for over a year now and I feel I got diffective hearing aids and Audien is refusing to credit me a refund. I strongly want to discourage the public NOT to buy from Audien Hearing. Ive been stuck with a pair of ear aids that never worked, I even tried to upgrade as long as they would give me credit for my original units and I would be willing to pay the difference but Audien Hearing said no!!! Buy from any other company DO NOT BUY FROM AUDIEN SINCERELY ****
  

  Audien Hearing

  Date: 09/09/2025

  Hi ****,
  
  Were truly sorry to hear about your experience with the Atom Pro 2s and the frustration it has caused you. The last thing we want is for any of our customers to feel stuck with devices that arent working properlyespecially when your goal is to improve your hearing and quality of life.
  
  I also want to sincerely apologize if you felt unsupported by our customer service team. That was never our intention, and I completely understand how disappointing it must have been to not get the resolution you were hoping for.
  
  Were also very sorry if the policy we have in place did not feel favorable in your situation. Please know that this policy is meant to ensure fairness and transparency across all our customers. Since your order was already beyond the manufacturers warranty period, we werent able to issue a refund. Instead, we tried to support you by offering an upgrade option along with any available discountsthat was the best solution we could provide at this stage.
  
  That said, wed still like to make sure youre not left without a working solution. Please know were always here if youd like to come back and get set up with a hearing aid that truly works for you.
  
  We greatly value your feedback, Tonyit helps us improve. Thank you!

  Best regards,
  *****
  Audien Hearing Team
  

• Review fromCLAIRE B

  Date: 09/03/2025

  4 stars
  I got my Audien Hearing Aids just a couple of days ago, and they are nice and comfortable
  

  Audien Hearing

  Date: 09/04/2025

  Hi ******,
  
  Thank you so much for sharing your experience! Were thrilled to hear that your Audien hearing aids are comfortable and that youre enjoying them.
  
  If you have any questions as you continue using them, or need any tips to get the best experience, please dont hesitate to reach out were always here to help.
  
  Enjoy your new hearing aids!
  
  Best regards,
  *****
  Audien Hearing Team
  
  

• Review fromJill B

  Date: 08/23/2025

  1 star
  Do not buy Audien Hearing aids on the Internet. They give terrible feed-back noise whatever you do; adjust volume, change ear bud sizes, etc. you still get squeezing in your ears. You can even hear your own breathing which is very annoying. ******************* is no good either. I was promised a return label sent to my phone 15 minutes after calling and nothing a day later. I want my money back.
  

  Audien Hearing

  Date: 08/26/2025

  Hi ****,
  
  Thank you so much for sharing your feedback. I want to sincerely apologize for the inconvenience and frustration this has caused you. Im truly sorry that we werent able to meet your expectations with the hearing aids, and for the added stress caused by the delay in receiving your return label.
  
  Ive personally reviewed your account and can confirm that everything has been successfully processedit was only a delay in our system that held things up. To make sure youre taken care of, Ive just sent you a separate email with your return label attached.
  
  I completely understand how disappointing and inconvenient this experience must have been for you. Please know Ill be here every step of the way to make this as smooth as possible. If you have any questions or need anything at all, dont hesitate to reach outIll be glad to help.
  
  Best regards,
  *****
  Audien Hearing Team
  
  

• Review fromDorothy M

  Date: 08/23/2025

  1 star
  I ordered one set of Atom One hearing aids. According to their email, the cost would be $98. I added a one year protection plan for $24.99. Later I received one set of Atom Two hearing aids. My debit card was charged $134.99 AND $153,65, Don't know why. I have contacted them but the agent I spoke with did not know why either. She just said that was the price for Atom Two. I can send you paperwork to show this.
  

  Audien Hearing

  Date: 08/26/2025

  Hi *******,
  
  Thank you for taking the time to share your feedback, and please allow me to sincerely apologize for the confusion and inconvenience this has caused. This is never the kind of experience we want you to haveespecially with your very first purchase with us. I understand how frustrating this must have been, and Im truly sorry if things werent explained to you clearly from the start.
  
  After carefully reviewing your order, I see that you initially placed an order for the Atom One at $89 with an added protection plan. Later on, you opted to upgrade to the Atom Pro 2, which carries an additional cost of $140. The regular price of the Atom Pro 2 is $289, so with the upgrade, you actually received it at $229. The remaining charges were related to the protection plan and applicable taxes.
  
  I completely understand this may not have been the outcome you were expecting, and I regret any confusion caused along the way. Please know that we truly value your trust and would love the opportunity to make this right for you. If you have any questions or if theres anything more we can do to help, dont hesitate to reach outwere here to support you every step of the way.
  
  Thank you again for bringing this to our attention. Your feedback helps us improve, and we hope well have the chance to serve you better moving forward.
  
  Best regards,
  *****
  Audien Hearing Team

• Review fromMark H

  Date: 08/21/2025

  5 stars
  Very helpful, and trustworthy I appreciate the help,and thank you for helping me with my issue
  

  Audien Hearing

  Date: 08/25/2025

  Hello ****,
  
  Thank you for your kind words! Were so glad we could help and that you felt supported throughout the process. Your trust means a lot to us, and were always here if you need anything in the future.

  Best regards,
  *****
  Audien Hearing Team
  

• Review fromDon F

  Date: 08/21/2025

  5 stars
  Everyone was extremely helpful. My hearing aids were sent when they said it would be. And delivered on time Great help all around. Thank you
  

  Audien Hearing

  Date: 08/25/2025

  Hello Don,
  
  Thank you so much for sharing your experience with us. Were so glad to hear that your hearing aids arrived right on time and that our team was able to provide the support you needed along the way.
  
  Your feedback truly means a lot, and were always here if you need any further assistance.

  Best regards,
  *****
  Audien Hearing Team