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Business Profile

Clothing

JJ's House

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 76 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned product (dress) as requested and they have not refunded my money

    Business Response

    Date: 09/15/2022

    Dear BBB,

    Sorry for the inconvenience caused. We checked that we have refunded to customer on September 11. Refund proof has been sent to customer's service. It will take **** business days before the money deposited to customer account Which Customer Paid for the Order, depending on the bank processing time. Please patiently wait for some days.

    Thank you for your time.

  • Initial Complaint

    Date:09/13/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I submitted an order on August 25, 2022 and still have not received my package from JJs House. They say that its been delivered and signed for on September 8, 2022. However, I was gone the whole week from the 4th to the 12th and no one was home to sign for it. When I click contact us my safari browser pops up with a message saying the site is unsafe. I dont have my package and Im afraid if I contact them I wont get a response, due to the pop up I received on safari. Attached is the entire email I received regarding delivery, price, and tracking information. I also attached the pop up I received on safari.

    Business Response

    Date: 09/15/2022

    Dear BBB,

    We checked that the package has been delivered on September 8. We have sent the proof to customer's mailbox. We are also checking with our logistics department now. Once we get update, we will reply to customer.

    Thank you for your time.

    Customer Answer

    Date: 09/15/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************************

     

  • Initial Complaint

    Date:08/31/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased "try on" dresses from business to determine fit, the charge was $10.00 per dress for a total of $30.00. If the dresses are not returned in seven days, they would charge me an unknown purchase charge for each dress. Three dresses were shipped to me on August 05, 2022. I was provided a tracking number **********. Package has never been received - per tracking the package is still in ********* ** awaiting delivery to next facility since 08/14/2022. I have contacted sender and was advised that I should cancel the package through my local post office. I went to the post office and was advised that since I am NOT the sender I could not do anything.I again "chatted" with business advising what my post office stated - that they (the sender) could recall the parcel. They have refused.Facts are: 1. I have a wedding October 8th 2022. 2. "Try on" dresses were ordered in a timely fashion but never received. 3. Lost faith in ordering any dresses from business for the event due to timing. 3. Went to a local shop, purchased dress for event..I just want the business to recall this package so I am not liable for the price of the dresses nor am I inconvenienced by having to pay to return the dresses along with taking them to the post office. I am not be unreasonable.

    Business Response

    Date: 09/04/2022

    Dear BBB,

    We are sorry for the inconvenience caused. We are now checking with our logistics department. Once we get any update, we will reply to customer and proceed the case accordingly.

    Thank you for your time.

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom dress from JJs house. They sent a dress that is 4 inches too short. They told me because it was a custom order it cannot be returned. But they cut it wrong.

    Business Response

    Date: 08/24/2022

    Dear BBB,

    We are so sorry for the inconvenience caused.Please be assured that we will keep improving and provide better items and service to our customers. Our team have sent the return instruction and return shipping label to customer at *********************. Please check later.

    Thank you for your time.

  • Initial Complaint

    Date:08/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a flower girl dress. After placing the order I had a few signs this was not a US based company, for example a $25 shipping fee. I researched the company, read reviews on BBB and immediately reached out to the seller. The dress is 1/2 the size it should be- way off spec. It is NOT fully sewn, the bow has pins in it, the hem is fraying. I have had numerous bad experiences from ***** factories showing an image from someone else and then trying to copy it. This should be prohibited in the US. The item looks nothing like the photo, its not sized correctly and has poor sewing. Please refund the full price paid for the dress and the $25 shipping charge.

    Business Response

    Date: 08/15/2022

    Dear BBB,
    We are sorry for the inconvenience caused. We have sent the return instruction and return label to customer's email box. Please be assured that we will keep improving and provide better items and service to our customers.
    Thank you for your time.

JJ's House is NOT a BBB Accredited Business.

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