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Business Profile

Clothing

JJ's House

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 76 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a dress for my sons wedding. Package arrived no dress just a see through cover. Useless to me and unacceptable.

    Business Response

    Date: 07/02/2025

    Dear customer, 

    You are suggested to contact our customer service team and they will offer you a satisfactory solution. 

    Have a nice day.

  • Initial Complaint

    Date:06/23/2025

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom length top for a pantsuit i had previously ordered. The top was to be 22 3/4" long verses the standard 16w length of 20 3/4". I even got a confirmation email restating this. I ordered on June 5 and received the top on the 15th(10 days) its the same length as the standard top and I have yet to get a response on how this is going to be corrected! I paid extra and got nothing! Here is the email:Thank you for your order.Regarding your order We have learned your message and added a note for your order: Make only the top for # ****** in size 16W, color Black, and change the top length to 22 3/4"inches Please be reminded that once your order is shipped out, an automatic email will be sent to you. Our system will keep all the original information about your order but we have updated the size as requested. The attached picture shows the standard top on the right that came with the 16w pant suit, the one on the left is the custom one I paid for that is supposed to be 2" longer.

    Business Response

    Date: 07/01/2025

    Dear customer, 

    We checked the pictures you sent. Please note that variations in measurement methods may result in slight size differences. However, rest assured that the size we made is based on the measurements you provided. Could you please put on the top and measure following your bodys natural curves (not flat)?

    Have a nice day. 

  • Initial Complaint

    Date:06/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    so i got the dress right but when i opened it, it was inside out and not packed properly, second of all it looks worn and it also had some nasty yellow green stains, and its crazy cos why am i paying nearly 100 for a dress thats not new, honestly this is so disgusting cos ITS WORN AND GOT DISGUSTING STAINS, GOD KNOWS WHAT THAT WAS, I DIDNT NOT EXPECT THIS FROM YOU ESPECIALLY SINCE U HAVE SO MANY GOOD AND POSITIVE REVIEWS, DO BETTER JJS HOUSE, THIS DRESS WAS FOR MY PROM AND WITH IT SO CLOSE AND I CANT GET A NEW DRESS, DO BETTER, IM ACTUALLY SO ANNOYED, DONT BUY FROM THIS BUISNESS, ITS COMPLETE BS

    Business Response

    Date: 06/12/2025

    Dear Customer,

    Thank you for sharing your feedback. We completely understand your frustration, especially since this dress was for such an important occasion.


    After reviewing your case and the images you provided, we noticed that the photos do not show the tag of the item or the specific location of the stains mentioned. Additionally, upon inspection of the quality control images from our end, the dress shipped to you did not show any stains or issues as described. We ensure that all items are thoroughly inspected and properly packed before shipping.


    We truly regret that you received an item that did not meet your expectations. We take matters like this very seriously and would like to resolve this for you. Could you please send us more detailed photos showing the stains and the tag of the dress? This will help us investigate the situation further and assist you in finding a solution.


    We sincerely hope to address this issue and ensure that your special event is not impacted. We look forward to hearing back from you and finding a resolution.

  • Initial Complaint

    Date:05/25/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress on 05/05/2025 with an expected delivery date between 05/18/25 to 05/21/2025 as of today 05/25/25 I have yet to receive the item. I paid a total of $83.99 for the dress and have yet to receive. I have contacted the merchant to which I have yet to receive a response. This is my first time ordering from this company which I found out is based in an Asian Country. It's my first time ordering and will be my last.

    Business Response

    Date: 05/26/2025

    Dear customer,

    Your order has been delivered on May 24. Did you receive your order?

    Have a nice day.

  • Initial Complaint

    Date:05/23/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 04/28/25 I placed an order for US$ ******, including expedited delivery for $59 and shipping protection for $0.99. Delivery promised between 05/13 and 05/19. They sent a tracking number on 05/11 impossible to track for a week. Eventually it worked and the link leads you to a sketchy website in chinese. I had to translate using a screenshot. On 05/21 I placed a request in the contact us section of their website, to refund my order. No response. I needed these items for an event otherwise I hadnt paid so much for a timely delivery. There is no point for me in receiving them now. Tracking today now shows an update with more chinese and I recognize US-CA and ***** but no ***** tracking number. Either way, I want this company to respond *** refund my money.

    Business Response

    Date: 05/26/2025

    Dear customer,

    We are sorry that your order is still on the way to you. If you do not need the order, please kindly contact our customer service after you receive the order and we will send you a free label. We will issue a full refund to you.

    Have a nice day. 

  • Initial Complaint

    Date:05/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two Custom dresses. I am 5 foot 2 and 1/4. I gave JJ's house 5 ft 3 and asked them to add 2 inches. The dress came in too short. Barefoot the dress is above my feet and with shoes it would be even shorter. Jj house made an error on length of dresses. They do not respond to you once purchased. Now I have 2 dresses I can not wear and no dress for my daughters wedding. Do not buy from these people. I am now out over 350 dollars and no dress.. I understand dress is not returnable , but they made the dress incorrectly and should be responsible for their error!

    Business Response

    Date: 05/26/2025

    Dear customer, 

    We understand how important this is, especially for such a special occasion like your daughters wedding.

    After reviewing our records, we found that the dresses were made according to the measurements provided in your order, and the quality control photos we sent via email show that the dresses were crafted as per the requested specifications.

    We understand that you are unhappy with the length of the dresses. While we followed the measurements submitted, we want to ensure youre satisfied with your purchase. If you haven't received our quality check emails, please check your junk or spam folder, or feel free to contact us for further assistance.

    Have a nice day.

  • Initial Complaint

    Date:05/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bridesmaid dress on 04/29/2025 from JJs House and paid for expedited shipping. It is now 4 days past the latest shipping date and I still have no dresss. When I check the tracking all it says is shipped and does not tell me where it is. I have reached out to JJs house but have not gotten a reply. If I cannot get the dress here by tomorrow morning, I am looking for assistance on how to return the dress.

    Business Response

    Date: 05/26/2025

    Dear customer,

    Your order is still on the way to you. If you do not need the dress any more after you receive the order, you can contact our customer service and we would like to offer you a free label. We will issue a full refund to you. 

    Have a nice day.

  • Initial Complaint

    Date:05/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress for my daughter on May 3rd and paid an additional $37 for faster shipping with a guarantee that it would be here May *****th. It didnt even ship from ***** until the 15th. It is now the 20th and it has not arrived. Tracking shows it is still in the port. I needed it by this evening for a photo shoot. They will not answer emails and the only refund they offer would not get my shipping money back. TERRIBLE customer service. There is no service.

    Business Response

    Date: 05/23/2025

    Dear customer, 

    We received your email and the customer service agent replies to you. If you have not received the reply, please kindly check your junk mail. 

    As to your order, we noticed that your order has been delivered on 22nd May. Did you receive your order?

    Have a nice day.

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see attached

    Business Response

    Date: 05/15/2025

    Dear Customer,

    We checked the communication between you and our customer service agent. The customer service agent noticed your problem and is willing to refund you the coupon value. You can place the new order with the refund. 

    Have a nice day.

  • Initial Complaint

    Date:05/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The dress I received has sheer all around the bodice and is representative of a different (more affordable) option shown on the site. **************** insists the see-through dress is the correct one and will not provide the dress as it is shown in photos. As this is a bridesmaids dress, several women are now forced to keep these wrong and over-priced dresses and incur excessive alteration costs to make the dress look like what the bride selected! I will never purchase from JJ's House again and 100% would have returned this dress had I not been wearing it as a bridesmaid. Cannot stress this enough buyer beware. Dresses are NOT as advertised and this design is NOT available for at-home try on.

    Business Response

    Date: 05/14/2025

    Dear customer, 

    We apologize for any confusion or dissatisfaction with your order. We assure you that the dress we provided is made exactly as shown on our website. Due to differences in lighting and color, the item may appear slightly different in the photos. If the dress does not meet your expectations, we understand, and you are welcome to return it for a full refund. We want to ensure you are completely satisfied with your purchase, and we are here to assist you with the return process if needed.

    Please let us know how you'd like to proceed, and we will do our best to resolve this.




    Customer Answer

    Date: 05/14/2025

    The photos speak cor themselves. There is absolutely not sheer in the many advertising images. The dress is cheaply and poorly made and the photographs are false advertising. **************** has made it extremely clear that the dress I ordered and paid for (and posted pictures of) does not exist. This is criminal.

    Business Response

    Date: 05/15/2025

    Dear customer, 

    We are sorry for the inconvenience caused. If you do not like the dress, you can return the dress to us and we will issue the relevant refund to you. 

    Have a nice day!

    Customer Answer

    Date: 05/15/2025

    The business refuses to provide the item they list on their website that I ordered. They are offering a refund, however, I *need* the bridesmaid dress I thought I ordered and cannot simply proceed with no dress. They are guilty of false advertising and making no efforts to amend those criminal business practices. The dress that the business assured me they cannot provide is still listed as available for purchase of their website today.

JJ's House is NOT a BBB Accredited Business.

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