Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked as an independent contractor for LiveOps going on 2 years. I serviced Abbvie From January to August. I was very pleased with this program up until I went on a vacation. We were told to let our district leaders know if we were to do so so that way it would not count against us. When I came back I was paused for a call that was audited but had to be reviewed. I was paused for about three days with scheduled commits that could not be completed. I had a review with the district leader and I was told everything would be ok and could make up the commit count since there is a minimum of commits that have to be fulfilled every month. I was short due to the pause. After the meeting I attempted to fulfill the commits I had scheduled for but was not able to because I had been removed from the program.

  

  Business Response

  Date: 12/04/2024

  Thank you for your message. After reviewing your agent account, your removal from this client program was due to not meeting client performance expectations over a period of time, not specific to the time you were on vacation. The clients ** expectation is 95% and while you exceeded that expectation in June, you did not meet the expectation in ****** **** or July. In addition, from January-August, the honored commit requirement of 100 per month was only met in the month of March. 
  
  Upon further review, you received notifications that your business was falling short of client expectations and met with a support team member in an open office on 6/3/24. During that meeting, it was explained that quality and honored commit expectations would need to improve in order to continue supporting the client.Additional sessions on 6/7, 7/19, and 8/5 were offered, but not attended.
  
  The client is not offering reinstatement since removal from the program was due to not meeting client expectations. You are welcome to apply to any other opportunity available. 

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Antajsha Small
  
   
  k you for your patience while I assisted you in the resolution of your support case. We appreciate the collaboration! You can view the complete details of your case by clicking here.The quality of support you receive is very important to us. If you have just 30 seconds to spare, wed love to know how we did with your case.Share Your Feedback Thanks,****** The Liveops Support Team.I NEVER saw that results of the case because whenever I went to the case portion of their website it showed zero. ****** did absolutely NOTHING but send me some auto generated response to my problem. She did NOT communicate with me nor explain to me what was done. This is the second time I've paid for a background to work for these people only to have this happen at no fault of my own, Then for them to lie, apologize and say they would fix the problem then receive this vague email that explains absolutely nothing boils my blood. I would NEVER recommend this company.

  

  Business Response

  Date: 11/18/2024

  Thank you for your message. I see this is a duplicate BBB complaint that was originally filed in August of ******* that time, we communicated that we would be happy to conduct a manual document verification and if that passed, your agent account would be reinstated. Instructions were provided on how to move forward on that manual verification check. In reviewing your account this year with the Talent Acquisition team, they have reopened your application and communicated with you about next steps for the manual verification process. Note that there is no guarantee that your application will be approved, but the offer of a manual verification has been extended. All the best as you continue the Liveops application process. 

• Initial Complaint

  Date:10/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting the response because the company still failed to supply me with a recording after numerous requests. The same day that the termination occured I asked for the recording to ensure that someone made a mistake and wrongfully terminated my contract could project ***** dollars a hour combining my contracts. I have not been informed about any other material breach except for profanity that i was accused of. I want the recordings to hear  something I'm being accused of that i said I never did or I want retribution for wrongful termination of my contract for all of the money I've missed and all of the money I've spent already for the establishment of those contracts.   These were suppose to be concurrent contract, nothing was temporary. 
  

  
  

  

  Business Response

  Date: 10/30/2024

  Thank you for your message. After reviewing your agent account, your ********************** contract was terminated on 4/29/24 due to a material breach of the Liveops Independent Contractor Agreement resulting in the immediate termination of the Contractor Agreement as well as any other Contractor Agreement which Contractor may have in place with Liveops; specifically concerning the use of profanity. Per Section 2(c) of the Liveops Independent Contractor Agreement (***) the agent signed, In case of material breach of this Agreement by either party, the other party shall have the right to terminate the Agreement immediately. The following constitutes a material breach of the Independent Contractor Agreement (***) resulting in the immediate termination of this Agreement as well as any other contractor agreement which Contractor may have in place with Liveops: Using profanity.
  
  The decision to terminate your Independent Contractor Agreement (***) was reached after a comprehensive review of the call in question by the client support and Compliance teams. The use of profanity was heard after the customers answering machine turned on, resulting in profanity being recorded on their answering machine. The review of this call was done in strict adherence with our Compliance standards,specifically concerning the confirmation of the use of profanity. Numerous call reviews were completed prior to the determination of the material breach of the *** resulting in the contract termination.
  
  The client you were providing services for when this breach was identified is no longer in business, which limits our ability to access or playback this call recording. Due to this breach of contract after comprehensive call reviews by multiple quality and compliance teams, your contract termination will stand, and you are ineligible to contract with or provide services with Liveops in the future. All the best to you in your future endeavors.

  

  Business Response

  Date: 12/04/2024

  Thank you for your reply message. We apologize for the delay in responding, as we wanted to thoroughly research the records made on your agent account regarding this issue, once again. After a comprehensive re-review of records by the client support, Compliance,and Legal teams, Liveops records confirm that a material breach of contract occurred, resulting in the termination of your Independent Contractor Agreement (ICA). The termination of your contract with Liveops stands. 

  Customer Answer

  Date: 12/07/2024

  I am getting a response for material breach now and I was told that my termination was for profanity.  The business has continuously fail to provide me with the evidence of the material breach.  I need a recording-the reason we are starting this litigation at the BBB and further if that evidence of material breach is not provided. I have and continue to disagree with the termination because it is in invalid and untruthful.  

• Initial Complaint

  Date:08/28/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you for resolving my issues and for reinstating me into the *** Certification Class. 
  
  Regards,
  
  *******************
  
   
  

  

  Business Response

  Date: 08/30/2024

  Thank you for reaching out regarding your removal from a Liveops certification. Each certification has client requirements regarding live virtual learning session attendance, eLearning deadlines, and other checkpoints. If these are not completed by the time set in the clients requirements, agents will be removed from the certification due to incomplete certification requirements.
  
  In reviewing your certification removal, you were removed for this reason; incomplete certification requirements. The certification requirements and deadlines were sent in your initial Welcome email, in subsequent eLearning reminder emails,as well as discussed in the live virtual learning sessions. I can confirm that you have been reinstated into the certification that you were removed from,with the expectation that all eLearnings and other checkpoints are completed by the deadlines set by the client. 

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a meeting with an ARA yesterday and no one responded. The system at Liveops will not allow me to create an LSC or help ticket. The Independent Agent Security Awareness Course is not available in Litmos.

   

  

  Business Response

  Date: 07/22/2024

  Thank you for your message. After reviewing your Liveops agent account, I can confirm that your agent account was placed under review on 7/8/24 due to a security failure. An email was sent to the email on file with Liveops with instructions on next steps to reactivate your account, with a ***** deadline. Your Liveops contract was terminated on 7/17/24 as the next steps to reactivate your account were not completed. I see that you have submitted a support request through our Liveops support platform. Please look for a reply by email to your support case by end-of-day today, 7/22/24, with a copy of the reactivation steps that were sent on 7/8/24. Please complete these steps by Friday, 7/26/24 for your Liveops contract to be reactivated.

  

  Business Response

  Date: 07/23/2024

  Thank you for your reply message. After reviewing your Liveops agent account, I see that you were able to locate and complete the security course on 7/23/24. I can also confirm that you scheduled an individual session for 10pm ET on 7/22/24 and another for 3:00pm ET on 7/23/24, but while support staff was available in those sessions, you were not in attendance. I see another session scheduled for 5:30 ET on 7/23/24. The login information for these individual Bookings sessions were sent to your email address on file with Liveops. Once you meet with a support staff member in an individual session, your Liveops contract will be reactivated.

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Client misused personal employment information and documents for false pretense

  

  Business Response

  Date: 07/02/2024

  Thank you for your applying to be an independent contractor with Liveops! In reviewing your application, it appears that your identity verification did not pass due an issue during the ** document verification section. This can sometimes happen if the ** document is of low quality,blurry, dark, or has a glare. Feel free to reapply to be an independent at ********************************************* you get to the identity verification section of the application, be sure that you are in a well-lighted space and are able to provide a clear ** document.