Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started working for **** line in October and was accused of fraud in a month where i took 0 calls. Without any proof have they showed me that i committed fraud and Im going to continuously complain until that proof is given to me. My contract was terminated for no reason.

  

  Business Response

  Date: 02/28/2023

  Thank you for your message and concern. After investigating your situation, your IP address was not in compliance with our security guidelines. If you would like to set up a 1:1 time to validate your IP with our compliance group, we can set that up. Please let me know how you would like to proceed. Thank you.

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My names ******************* and I am an independent contractor at liveops. Last week I applied to the open job opportunity which was for ***** Chat Support" ,and I passed all the technical requirements and the chat writing assessment. I was told that i was not selected because the positions filled. This week the job opportunity became available again and I reapplied, yet the system did not ask me to retake any assessments. I was later notified I was not selected for the opportunity again. I contacted liveops support and they said they changed the score required to pass the chat writing assessment, yet they did not allow me a chance to take the chat assessment based on their new scoring guidelines, even after I had passed the chat assessment last week. Liveops is unfair and discriminating as they say I did not qualify for this job opportunity even after passing all the required checks and tests.

  

  Business Response

  Date: 02/22/2023

  Im sorry for any frustration, we know this was an opportunity that many agents were interested in partaking in. Unfortunately there was a very limited number of spots available and we had to select the most qualified applicants to participate in this round based on the assessment. We have additional opportunities on the horizon and encourage you to practice your skills and try again when the opportunity presents itself. We will be sure to give you another opportunity to attempt the assessment if you choose to apply again. Thank you.

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a **** from Liveops Agent Services on 1/25/23. It came in the mail to my personal home address, with my correct name and social security number. It was in the amount of $8,703.73. However, I have never worked for Liveops in any way. Someone has used my identity to get this job. I have called, left a phone message, and emailed the company and have been unsuccessful at finding someone to speak with or have anyone return my call or email. This issue must be resolved.Can you help?

  

  Business Response

  Date: 01/26/2023

  I understand a representative from our company has spoken with you on next steps. If you have any questions, please let me know otherwise I will consider this matter resolved.

  Customer Answer

  Date: 01/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is not very professional. They did not explain to us that we will not be getting paid for the training program. I did the **** certification program and I was dropped today due to not keeping up with my e-learning modules. But the e-learning modules have to be updated by the instructors. So they basically purposely didnt update the modules so that they could drop people from the course. They also gave an error message to almost half the people that was hired. . So they basically purposely didnt update the modules so that they could drop people from the course. They also gave an error message to almost half the people that was hired when we were told taught to learn how to sign into a specific training desktop. For almost one whole week the training desktop that we were supposed to be training on didnt work for almost over half the staff that was excepted into the **** certification program. I have worked plenty of customer service jobs, I have been a supervisor for customer service jobs. *** worked chats phone calls you name it. When my modules werent being updated, knowing that I was constantly logging in to finish the e-learning modules. Basically I knew that I was going to be dropped because thats what companies do. They pick and choose who they want to work for the companies. Im not really looking for a desired resolution, but I did feel I needed to make this complaint so that anyone else that tries to work for live ops knows that the company training is very rich for all the programs. I actually did my **** application way before I did the bath and Bodyworks application. I believe I waited almost a couple of weeks . I seen a bath and Bodyworks program and I went on ahead and put in my application. So they put me in the bath and Bodyworks program knowing that I had an open application already turned into **** certification. I just wanna get this information out there to other people that are possibly thinking about working for liveops.

  

  Business Response

  Date: 01/11/2023

  Thank you for your feedback! We truly appreciate the opportunity to address your concerns and take feedback seriously, so we can continue to improve our communication and processes. I apologize that your home business experienced issues with the **** certification and will pass the feedback on to the **** program team. To clarify on compensation, when an individual entity makes the choice to provide contracted services with liveops, they invest their own time certifying for the client they have chosen to provide services for, and are not provided invoiceable compensation for this time. (Please see FAQs on the liveops.com website for additional information about being an Independent Contractor with Liveops). I wish you all the best in your endeavors and, again, truly appreciate your feedback.

  Customer Answer

  Date: 01/11/2023

   The companies instructors purposely did not approve modules completed by me to continue to the next set of modules to complete job requirements.

  

  Business Response

  Date: 01/24/2023

  Thank you for the additional feedback, we appreciate it.

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have proof that this business entices you into a job and gets all the information they can (full name, address, phone number, email, where you bank, phone carrier, plus a list of interview questions) before telling you at the very end that they require you to give them full access to your ******** account for two full days; yet justify it by saying theyre running an advertisement and that you can still access it, too. This seems like a huge violation of privacy and needs to be made aware forthright as I would have never divulged so much information if I knew they were going to require full access to my private account.

  

  Business Response

  Date: 12/16/2022

  Hello. This situation was not connected to Liveops. It's important to tread carefully when looking for remote work to avoid situations like this. Liveops only accepts applications through our website, join.liveops.com, and will never ask for access to personal social media pages. Learn more about our tips to avoid recruiting scams here: https://join.liveops.com/avoid-work-at-home-scams/.

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for LiveOps on Oct 20, 2022 and my application is incomplete due to this "the next step of the process for you is completing your ********* enrollment. You will be receiving an email from ************************ Simply click Enroll Now in the email and follow the prompts to complete your enrollment. "I have not received an email from Compliance and I'm concerned this company is a fraud, I paid for my background that was already in the system. I would appreciate if someone would clear up these misconceptions.

  

  Business Response

  Date: 11/10/2022

  We apologize for any confusion. ********* is our invoicing partner and a legitimate organization we work with. We have sent both an email and text message to you directly with the link to complete enrollment as well as a link to contact us directly if you need additional support. Thank you for your interest in joining Liveops!

  Customer Answer

  Date: 11/14/2022

  I still have not received the email they are referencing

  

  Business Response

  Date: 11/18/2022

  Hi there, 
  To move forward with the ********* stage, please follow the directions below.
  
  In order to continue, it does look like you need to use an activation code to complete your *********.
  Please use the link and activation code below to get set up.
  Link: https://icm.**********/Account/Activate?code=43ADE2EB-6B0E 
  
  Activation code:43ADE2EB-6B0E
  
  Thank you, please let us know if you are still running into any issues. 

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WAS CHARGED $25 AND READ ALL THE ***** AND CONDITION ON QUALIFICATIONS FIRST PRIOR AND FIND OUT I WOULD HAVE NO ISSUES THEN GOT A LETTER LATER OF REJECTION. I BELIEVE THAT THIS COMPANY IS STEALING $25 FROM EVERYONE AND NOT OFFER ANYTHING. BUYERS BEWARE. I WANT A FULL REFUND OF MY $25!

  

  Business Response

  Date: 11/04/2022

  Thank you for reaching out and sorry for any frustration. Liveops agents and clients appreciate our commitment to providing a safe and secure virtual community. The Background Check required of Liveops Independent Contractor Agents is one of the ways we maintain these high standards. Unfortunately the requirements of the background check were not met so we were unable to move your application forward. You will receive additional communication and can dispute any results you feel are invalid however we cannot move forward without a background check that meets our and our clients requirements.
  

  Customer Answer

  Date: 11/04/2022

  Per your policy on the about us section which I read prior clearly shows I meet the criterias. Or I would not have wasted my hard earned $25 to figure it out! I want a refund for your false misrepresentation! 

  

  Business Response

  Date: 11/28/2022

  Thank you for your response. Unfortunately, the cost of the background check is non-refundable. If you believe your background check returned incorrect results, you may dispute with the background check company. 
  
  Please note, per our website: Liveops contracts with agents in many different states, counties, and jurisdictions. Background Checks are conducted in accordance with applicable laws, equal opportunity laws, & regulations within these states, counties, and jurisdictions and may include reporting at the local, state and national government level, from regulatory and administrative bodies, or as a result of compliance checks in accordance with federal government minimum requirements and is reviewed on a case by case basis.

  Customer Answer

  Date: 02/08/2023

  Nothing came up on the background besides driving issues back in 2010. Over ************************************************************* certain areas which I don't have. Had I known it was going to hold these car charges from 13 years ago I would have never applied and waste my money. Your site is deceptive to have people think they would be ok to pay $35 for a background to hold something from over 13 yrs ago. There's a problem! That's false advertising just to gain personal information and fees!

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried signing up to work for this company last year and continued to reach out with no response yet they took my funds to get a back ground check. I tried signing up again hoping that the first time was a mistake but they are doing the same thing. They take my funds for a background check but never give me the work opportunity I signed up for. I worked with them in 2015 as well and it was so much better. That year they followed through with everything they said they would do and now I believe it may be a system to collect funds for background checks without giving people what they signed up for.

  

  Business Response

  Date: 11/01/2022

  Hi ******, 
  Thank you for your message. We see that you applied for a Liveops contract on 10/13/22 and received your Liveops credentials on 10/28/22, and that you had not yet applied to a specific client. We understand your expectation that the contract/application process would be similar to what you experienced as a Liveops agent in 2015. However, Liveops has adjusted this process over the last few years to allow new agents to select their own program. 
  
  Per your request, your background check refund has been requested from Sterling, our background check provider. This refund will post back to the method used to pay for the background check, generally within 5-7 business days. Your Liveops contract will be closed per your request in your last communication in support case #********. All the best to you in your future endeavors.

• Initial Complaint

  Date:10/14/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was assigned and approved to start training with a client Regalorx. Once halfway done with the training, I was told my contract expired and had to reapply for a new account and pay ***** to be considered (even tho my account is still new and I paid 45 for the background check initially in 2020) I put in multiple support tickets advising Liveops that my issue needed to be looked at by a supervisor so that I can sign a new contract but they only would provide very general responses saying I have been removed from training. This is very disheartening. I tried to attend training and they dismissed me (left me in the zoom waiting queue) and wouldn't allow me to speak with anyone. IS this how your company treats people? I was treated like garbage and threw away for something I never new about. Liveops never mentioned anything to me about expired contracts nor did I receive an email for a renewal. Many agents in the support group all had the same issue with expired contracts. The way Liveops is treating its contractors is despicable. I am disabled and wanted to work extra hours to cover the high expenses of 2022 I have never been treated with such disrespect by Liveops. My elearning is 44% complete and I have spent multiple days preparing for certification. I have logged into all client systems and downloaded all necessary software to complete the certification. FYI There are pages and pages of agents complaining about expired contracts.

  

  Business Response

  Date: 10/18/2022

  HI, Were sorry for any confusion. All Liveops contractors are subject to renewal every 6 months. We have reinstated your account and are able to get you back into your preferred client program. Please expect an email from us with where to go to get caught ** in the certification process. Also, please set a reminder that in 6 months your contract will require renewal to continue providing services with us. Thank you for your dedication! 

  Customer Answer

  Date: 10/18/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************