Reviews

This profile includes reviews for HOAMCO's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HOAMCO

  3205 Lakeside Vlg Prescott, AZ 86301-7656

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  HOAMCO

  14861 N Scottsdale Rd Ste 201 Scottsdale, AZ 85254-2796

Review Details

• Review fromLacey E

  Date: 06/19/2025

  1 star
  My husband recently traveled to the Hoamco office in the ***, ******. He drove the ************************************************************************************************* if at all. He was not welcomed in or greeted kindly. The woman he spoke to did not greet him, but instead warned him that Hoamco monitors social media. She was rude and instead of engaging in any conversation, she next handed him contact information for another person. The least a person can do is offer a smile and kind disposition. My husband left feeling as if he was a nuisance. Kindness goes a long way and it is not too much to ask for.

  HOAMCO

  Date: 06/24/2025

  Thank you for taking the time to share your feedback. We understand the importance of responsive and courteous communication, and we take your concerns seriously. We have followed up internally regarding this interaction and are committed to reinforcing the importance of professionalism and kindness in all homeowner engagements. Regarding the repair issue referenced, our Executive Director has reached out to clarify the responsibilities and offered to present a reimbursement request to the Association on your behalf, should you wish to pursue that option. Additionally, we are in the process of finalizing a communication to all members that outlines the most effective ways to raise and resolve concerns, to help ensure that every homeowners voice is heard and addressed appropriately.

• Review fromMichael O

  Date: 05/14/2025

  1 star
  If I could leave a zero I would. Contacts for your HOA area never answer phones. Inconsistent requirements for landscaping request. Initial payment process was also an issue as there are multiple websites/portals. Overall poor experience to deal with this company so far.

  HOAMCO

  Date: 05/19/2025

  The best way to reach your Community Manager, *** *******, for Fiesta II Homeowners Association is by email at ********************************* or by phone at ***********************. You can also call the main HOAMCO office at ************. Whether you have a general question or a specific concern, *** will get back to you within 24 to 48 hours.If *** is out of the office, a member of the HOAMCO team will be available to assist you through the main office line.

• Review fromThomas R

  Date: 04/17/2025

  1 star
  The local HOA manager ****** ******* in ********** ********** *** unlawfully threatened me with a cease and desist letter after I complained to her about the fact that she had an unlicensed contractor working at our property and advised her that any contractor must always have a license and they have a duty to check. She also ignored maintenance requests I put in months ago and never got back to me on them. She also made false statements about the community that revealed her total lack of knowledge about the community. And repeated attempts by me via email to her to correct her false statements and provide documents to her to assist and help her in the administration of the community were ignored. I of course offered a vigorous defense to her unlawful attempts to silence me and wrote to the owner of the HOAMCO company ****** ***** about the situation. The hoa world is fraught with problems and so both residents and management companies should work together to find solutions. So as a reasonable first step towards getting better, I really think that HOAMCO should become a BBB member as it will improve their management practices and build trust in the communities they serve. Please HOAMCO, become a BBB member now. Thank you.

  HOAMCO

  Date: 04/21/2025

  Thank you for your input. As the management company, HOAMCO operates strictly at the direction of the Board of Directors, who are elected by the homeowners to govern the community. We do not create policies or make decisions independently our responsibility is to implement the Boards directives and ensure compliance with the associations governing documents.We understand that not all decisions will align with every homeowners preferences. However, concerns related to community policies or enforcement are best directed to the Board, as they are the decision-makers. We encourage homeowners to attend Board meetings or communicate directly with Board members to stay informed and engaged. HOAMCO remains available to assist in explaining procedures and supporting the Boards decisions.Thank you,HOAMCO Management

• Review fromDan C

  Date: 02/11/2025

  1 star
  HOAMCO is by far the WORST HOA Management ********** NOT ever use them to manage your HOA, you will be more than sorry.

  HOAMCO

  Date: 02/14/2025

  Dear ***, HOAMCO works at the direction of the Board of Directors for each community we manage, ensuring that policies and decisions align with their governance. HOA management can sometimes be a challenging process, but our role is to execute the Boards directives professionally and efficiently.We are committed to working with Boards and Homeowners to support well-managed communities.

• Review fromGregory R

  Date: 11/18/2024

  1 star
  On November 15, 2024, I received a Courtesy Notice from HOAMCO for a "violation" dated November 14, 2024, regarding a dead plant on my property. I questioned why such notices are issued to homeowners while numerous dead plants persist in common areas, which are under *** responsibility.When I contacted HOAMCO, a representative explained that the new *** took over from the previous management. I asked why the new management prioritized issuing violation notices with a 14-day warning and a $25 fine instead of addressing neglected common areas first. Shouldn't the *** set an example by maintaining the standards they enforce on homeowners?Arizona law prohibits selective enforcement, requiring ***s to apply rules uniformly under Arizona Revised Statutes ******* and *******. Selective enforcement may result in legal challenges, and courts can invalidate unfair actions or require corrective *********** new managers of Zanjero Trails, HOAMCO should focus on maintaining common areas to reflect the standards expected of homeowners. Monthly *** fees should ensure clean, well-maintained shared spaces, but I have documented common areas littered with trash, debris, and dead plants. Yet, HOAMCO seems more focused on issuing homeowner fines than addressing its own ******************** can HOAMCO justify these notices without first resolving clear violations in common areas? Shouldnt the *** lead by example and demonstrate fairness in enforcement?

  HOAMCO

  Date: 11/19/2024

  Dear ************************ is being enforced as per the instructions of the Board of Directors. Both the Board members and the Community Manager have conducted property walks with the Landscaping Supervisor to identify all areas requiring attention. The landscaper is addressing these deficiencies section by section to ensure all issues are *********** Zanjero Trails is a new Association for HOAMCO, HOAMCO is actively collaborating with the Landscaping Vendor and the Board to bring the landscaping to an acceptable standard. If you have any questions concerning the Courtesy Letter that was received, please reach out to your Community Manager at ********************************** Respectfully, HOAMCO Community Management

  HOAMCO

  Date: 11/19/2024

  Dear Mr. ************** you for reaching out and sharing your concerns with us, through the BBB. We genuinely appreciate your feedback and take it seriously as we continually strive to improve the services we provide to homeowners and the communities we manage.We understand your frustration with receiving a violation notice for a dead plant on your property, especially while you have observed similar issues in common areas. We would like to address your concerns and provide some clarity regarding our approach.First, it is important to acknowledge that HOAMCO, as the new management company for Zanjero Trails, inherited the responsibility for both enforcing individual homeowner compliance and ensuring the proper maintenance of common areas. We agree that the *** should lead by example, and our team is committed to upholding the highest standards for both homeowner properties and the shared community ********* response to your specific concern about the dead plant on your property, the notice you received was part of our ongoing efforts to address maintenance and upkeep within the community. Our goal with these notices is to help homeowners maintain the standards that are set out in the community guidelines, which ensure the aesthetic quality and property values within the ***.Regarding your concerns about selective enforcement, please rest assured that HOAMCO is committed to uniform application of the rules. We understand and respect Arizona Revised Statutes ******* and *******, which prohibit selective enforcement. Our team aims to apply the rules fairly and consistently across all homeowners. If there are specific concerns about perceived inconsistencies in enforcement, we encourage homeowners to contact us directly so we can address them *********** for the common areas, we fully acknowledge your concern about their upkeep, including issues with trash, debris, and dead plants. We are actively working with our landscaping contractors to resolve these issues and will continue to prioritize the improvement and maintenance of these areas. We understand the importance of maintaining the common areas to the same standard that we expect homeowners to adhere to, and we are committed to addressing these areas as quickly as possible.We appreciate your patience and understanding as we work to improve the community and meet the high standards that homeowners deserve. If you have any further questions or concerns, or if you would like to discuss this matter in more detail, please do not hesitate to contact us directly at [HOAMCO Contact Information].Thank you for bringing this matter to our attention.

  Gregory R

  Date: 11/26/2024

  While its true that maintaining a large common area differs from maintaining a small, privately owned yard, the principle of accountability remains the same. Homeowners contribute monthly dues to ensure the upkeep of these common areas, and selective enforcement creates the perception of double standards. If homeowners are being penalized for violations like untrimmed bushes or weeds yet see the same issues in common areas they fund, it undermines trust in the **** ability to fairly enforce rules and manage resources.Moreover, the rotation system, while efficient in theory, should not excuse the *** from addressing visible or egregious issues in common areas in a timely manner. Just as homeowners are expected to resolve violations promptly, the *** should prioritize maintaining the appearance of common areas to reflect the standards they impose on the community. If increased maintenance would cost more, perhaps the *** should reconsider its enforcement priorities to balance expectations with available ************ for notices being sent via regular mail, the onus is still on the *** to ensure proper communication. In a community mailbox system, misdirected mail can easily result in homeowners being unaware of violations or fines, leading to escalated consequences such as liens. The *** could mitigate this by adopting more reliable communication methods, such as certified mail, email, or online portals, to ensure homeowners are properly informed.Arizonas selective enforcement law exists to protect homeowners from inequitable practices that have led to severe consequences, including the loss of homes. While maintaining large common areas is a different challenge, the *** should strive for fairness and transparency in enforcement to avoid fostering resentment or distrust within the community. Thank you for addressing my Issues of concern.

• Review fromDena S

  Date: 11/12/2024

  1 star
  Where do I start! I have communicated numerous times with HOAMCO about the rudeness of one of their employees. I never get a return phone call and the employees behavior never improves. Unfortunately, this employee manages, at least to some extent, our HOA. He has ignored my calls for almost a year and the one time I did speak with him, after complaining to HOAMCO, he called me rude and was extremely insulting just because I was calling his personal phone. I explained to him that the number I was calling was given to me by the ********* President and asked why he didnt respond to my voicemails and emails. All he had to do was communicate the correct number I needed to use so we could communicate.Additionally, I am left off meeting invites and never receive information that other property owners receive. I am serious concerns, along with other property owners, I would not use HOAMCO for any HOA management.

  HOAMCO

  Date: 11/14/2024

  Dear Ms. ********* Thank you for reaching out to HOAMCO regarding your concerns. We would like to clarify that HOAMCO maintains an Accounting-Only relationship with the Stone Mountain community. Our role is limited to providing accounting services as directed by the Board of Directors. Any other concerns, issues, or inquiries outside of accounting matters should be directed to the Board of Directors, (**** ********-President) as they are the governing body responsible for managing and addressing these aspects of the community.We appreciate your understanding and are here to support the Board and residents within the scope of our role Respectfully, HOAMCO Community Management

• Review fromMelody H

  Date: 10/21/2024

  1 star
  I think that HOAMCO is not an advocate for homeowners but for builders and other entities -- Having problems with shingle issues for 30+ homes in ************* Community in *********, ** and the *** says it is not our issue....which is confusing. HOAMCO manages the *** and it would appear that the voices within the community are less powerful than those of the builder. That is not right...

  HOAMCO

  Date: 10/31/2024

  RE: ************************************:The issue regarding ** shingles on some homes in the ************* community is strictly between the homeowners, the builder-Mandalay Homes, and the manufacturer of the shingles. It is not a matter for the **** the Board, or HOAMCO. The homeowners need to work with ************** and manufacturer to resolve it. The builder, Mandalay Homes, may be reached at: *******************. The corporate offices are located at: ************************************************************************************************. HOAMCO Community Management

• Review fromM.D. G

  Date: 07/11/2024

  1 star
  We have lived in our home for almost ******************************* our neighborhood because it had an **** However, once this company took over management, things have gone steadily downhill. Our common areas are embarrassing. I had no idea it was so difficult to find a decent landscaping company. Now it seems that the "rules" are being selectively enforced. Some homeowners get fined for a few weeds, while others can neglect their landscaping, park in their yards or on the sidewalk and never hear a peep from the **** My neighbor has a derelict vehicle parked in the driveway filled with junk furniture, which has been there for months. I have real concerns about the future of our community with this company "managing" things. As a former board member, I get asked a lot of questions about dealing with unfair or selective enforcement. Lately, however, the main question I get asked is, how do we dissolve the **** I suppose should start investigating how to do that.

  HOAMCO

  Date: 07/19/2024

  Dear *****************,Thank you for your feedback. The Community has contracted with a new landscaping company, and compliance has been notified about the vehicle in your neighbors driveway.We are committed to improving our community management and appreciate your patience and input. For any additional concerns please contact your community manager at: ***********************************

• Review fromCasey V

  Date: 05/23/2024

  1 star
  My VEHICLE has been trepassed upon in middle of the night. When I left for work in the morning, I found my windshield wiper cranked back and loose, with a printed up black and white paper. threatening me: "If you can't be positive, at least be quiet!" I contacted HOAMCO. They did nothing.After all, the creeper is their HOAMCO committee member.

  HOAMCO

  Date: 06/19/2024

  Dear ********************** Please refer to the letter from your Community Manager, dated June 6th, 2024, provided in response to this event. The letter states that this situation is not an HOA matter, as it has been determined there is no violation of the community documents. Any criminal or legal violations would fall under the purview of law enforcement and the judicial system.

• Review fromMary V

  Date: 03/25/2024

  2 stars
  Triplex Condominium Association in ******************** is supposedly managed by HOAMCO. They have a continual revolving door of managers assigned to our community by HOAMCO who take months to understand our unique issues and then that person leaves, quits or gets reassigned. HOAMCO does not bother to inform homeowners of these changes. The managers do not help Board members with a professional landscaping contract. The managers do not respond to homeowners questions. Not professional in their dealings with homeowners.

  HOAMCO

  Date: 03/26/2024

  Dear ******************" Thank you for sharing your concerns regarding the landscaping issues within the **** We understand your frustrations and want to assure you that your feedback has been duly noted and conveyed to the Board.Please know that the Board and Management are committed to finding the best possible solutions to meet the needs and preferences of all homeowners within the community. Your patience and cooperation during this process are greatly appreciated.If you have any further questions or concerns, please don't hesitate to reach out to your Community Manger @ ********************************* We are here to assist you in any way we can. HOAMCO Community Management