ComplaintsforHOAMCO

• Initial Complaint

  04/21/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I recd a certified letter 4/18/23. This *** filed a lien on my property. I can say I was unaware that I was delinquent on my yearly assessment. I moved 2 times in 2021 and stopped receiving stmts. I contacted the *** and spoke with a ***************** expressed my concerns and explained my situation. More than once she over talked me. I am not by any means excusing myself of this responsibly but why was I not given the chance to pay the bill before filing a lien against me? This company found me to notify me of my this lien but they could not notify me that I was past due? Part of my fees on this lien included a collection notice fee and an intent to lien fee. I asked where was my certified letter letting me know I was in collections and about to have a lien filed? She was unable to answer this. During our conversation she admitted that annual statements were not getting sent out and money was not being collected from several owners. This *** is unethical in charging for fees on which they did not perform and did not give me as a land owner the ability to pay my delinquency before filing a lien. They are unwilling to waive these fees. I am waiting to hear back about talking to her mgr. I have also asked for the information on how to pay for the money owed and when would the satisfaction of lien be released from my property? Her response was that your receipt will be your next statement showing what has been paid and what is due. I have since asked what does she mean by "what is due?" If I pay what is agreed upon what else will I have due? Is this a moving target for me? Also, I wanted to know when would the lien show satisfied and her response was, once you have paid the amount due, we automatically remove the Lien status. She does not answer that it would show satisfied.Another concern I have with this company is if I pay the agree upon amount, will the company show the lien as satisfied or come back to me saying I owe more money.

  Business response

  04/24/2023

  RE: Complaint #********
  
  HOAMCO began the management of this community on April 1,2022.  This owners account was received in an already delinquent status prior to the community becoming a HOAMCO client. The owner states, within her complaint, that prior to HOAMCO becoming the Community Management Company, that she had moved twice previously in the year 2021 so we can only assume that proper notification of the move(s) may not have been provided. The address provided for this homeowner, from the prior management company, was the address used by HOAMCO for all communication and notifications after April 1, 2022. We were not provided an email address and the phone number we were provided during the transition process did not answer when called and the voicemail was not set up to receive messages. The correct address was only found with additional research within the County records. It is the responsibility of the homeowner to contact the management company and provide a current address. As soon as payment is received in full, the lien will be released. We welcome the homeowner to reach out to ** if there are further questions.
  
  Respectfully,
  HOAMCO Community Management

  Customer response

  04/24/2023

  It should have been this HOA's responsiblity to not assume that I was notified by the previous HOA.  This new HOA should have notified me of their takeover and the fact that I was delinquent and provided a new address, phone number and date of all assessments past and going forward BEFORE a lien was filed.  I had no knowledge of there being a new HOA. They have nothing to show me of any communication on their part of any of the above.  Again, I  will pay the past due assessments of two years plus what is due for 2023 and the late fee.  I am asking for the other fees to be waived that were never communicated to me prior to the lien being filed.  

  Business response

  04/25/2023

  HOAMCO mailed out a Welcome Packet to ************************* only known address in ****** ******** in June of 2022 at the start of the relationship with the community as well as a statement of all fees due in January of 2023, but because her address was incorrect in those records which were received from the previous management company and not updated to reflect the new address(es) the fees are still due.  Per our information we did not have record of her current address.  It is the responsibility of the homeowner to contact the management company at the time of a move and provide a current address, email and phone. As soon as payment is received in full, the lien will be released. We welcome the homeowner to reach out to ** if there are further questions. 

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our HOA did a special assessment to replace roofs. Our community voted and it was passed, each unit was sent a bill of ***** and were told its due in 30 days, we were given no payment options and told it's ***** dollar late fee per month it's late. is this allowed? that's a pretty excessive late fee for being given no options to pay this.

  Business response

  04/18/2023

  *********************** is not listed as an owner in our database for the property at *********************************************************************  While it is true that a Special Assessment has been approved by the Ponderosa Highlands Community members for roof replacement, what has been stated is not accurate.  HOAMCO is utilizing the collection policy driven by the governing documents for the community which does not apply a ******** late fee if the payment is not made on time. There is a thirty-day due date but the ***** of ********** via HOAMCO, are working with members on an as needed basis for payments made beyond the 30-day due date. Once the payment is met, any late fees will be waived.  The special assessment for roof replacement has been an agenda topic and in discussion since 2021.Please contact ***************************** via email at ******************************** with any questions.

  Respectfully, 

  HOAMCO Community Management 

• Initial Complaint

  01/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live in a 16-story condo building in *******. We have 140 units and over 200 residents. Our HOA has ************* software which allows each resident to see all HOA documents on line. ************* also allows residents to post messages of interest to all residents via email. Our building management company is HOACO and our manager is *****************************, CMCA, AMS.Around 3:10PM on December 21, 2022, I was standing on the edge of the sidewalk in front of my building when a man went past me on the sidewalk riding a bicycle. He stopped and confronted me trying to start a fight. As he continued raving and waving his hands and arms, out of fear, I backed away towards our front door and he continued shouting saying Go ahead, call the cops. Luckily, our postman was on the scene at the back of his mini-van. I believe the man saw this and left across Central Avenue.On December 22, I posted the event and the mans description on *************. I wanted to alert other residents to be mindful of this person, should they see him, and take precautions. I also called the police, filed a report and asked the officer if he would need the video. I asked ******************** if I could see the video to insure the details of my recollection. She refused.******************** has refused to publish my posting. On January 14, 2023, I sent an email to ******************** and told her she was being careless with our residents safety. I also said she is a danger to the residents in our HOA and should resign. I dont know how many other criminal activities have taken place without our knowledge. Furthermore, if her inactions represent the policies of HOAMCO, then we should cease doing business with this company as well. Lastly, I pay for ************* and ******************** is prohibiting my use of that service without reason. A more detailed explanation is attached.

  Business response

  03/10/2023

  Dear ********************,

  HOAMCO is the Community Management Company for your Association. As such HOAMCO does take our direction from the Associations ***** of **************** The ***** of Directors, after reviewing the content of your suggested post to the  ************* website, made the decision to not post the submitted content, but rather to send out a Safety Tips reminder to all Residents/Members of the Association.   Please contact the Association Community Manager for your community who will provide you the video at your request.

  Best Regards

  HOAMCO Community Management

• Initial Complaint

  04/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a home from Mandalay in ***************** in 2020 I began calling about the general space not being landscaped causing ruts around the property I have spoken to everyone Mandalay, their developer **** and Hoamco HOA It seems no one wants the responsibility of poor grading and no landscaping done. This space was told to me when i purchased this property that this big lot was to be a green space. It is not so i found out from another developer that they claim they are unaware of that is building along side of us someday and behind us. **** sold the property to a company in Phoenix except our crumpling poor shoddy grading. Now we have a crack in our wall surrounding our property and no one is calling back or take responsibility. the land has ruts and has dropped and shifted 2-3 inches this will begin involving around 10 houses going down the row. It has also caused flooding into our property.

  Business response

  03/13/2023

  Dear **************,

  This issue unfortunately sits entirely with the Builder and is not an Association related matter.

  The builder ************** should be notified of the issue regarding the surface cracks long the wall.

  The landscaping is being addressed as an agenda item for our next upcoming developer meeting.

  Sincerely

  HOAMCO Community Management.

• Initial Complaint

  03/03/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Hoamco and Quailwood ******* has failed to enforce off road vehicles which are unlicensed and not Street legal to ride on the sidewalks compromising the safety of the neigjbors and harrassing them. HOAMCO AND Quailwood are aware who these riders are yet continue to allow them to violate regulations. No corrective action has been taken by Quailwood or Hoamco which has remedied this situation. Many neighbors have filed complaints. I continue to pay *************** and my concerns remain to be ignored. Ring videos can be provided.

  Business response

  03/01/2023

  In response to the Better Business Bureau Complaint# ********
  
  Hoamco, at the direction of the ********* ***** of ********** in response to the complaint has posted additional signs in the community, and has worked with the ********************************* to assist with the enforcement on the public streets and sidewalks. HOAMCO again on behalf of the ***** of ********* emailed to all a request asking the ********* homeowners and residents for any personal video footage to see if we could identify any offenders.  After all efforts the situation seems to have been resolved.  

  
  HOAMCO Community Management
  
  Thank You!
  
  ***********************
  
  Executive Assistant to COO
  
   
  
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩