Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 06/18/2025 ************ was notified of concerns related to the transaction: 06/18/2025 Summary:Wife/we were utilizing ISSA online services to sign up for a training/licensing program. During this process there was a discount code utilized to reduce the cost of the service (located on RetailMeNot). Attached photos were taken that show the various screens that were presented to us during the 'check out' stage of the purchase. These are, as you can see, all from **** site itself. The pricing that was displayed was $999.60 originally. We applied the discount code (WRST-JAAC) which moved the price to $799.60. Moving forward to the next step the following breakdown was provided:Cost: $3,245.99 Discounts: -$2,446.39 Estimated Order Total: $799.60 Due Today: $799.60 (worth noting that THIS number and output is more pronounced than the other data/text shown)When moving to 'Place Order' the text changes, slightly:Cost: $3,245.99 Discounts: -$2,446.39 Estimated Order Total: $999.60 Due Today: $799.60 (STILL worth noting that this number and output is more pronounced than the other data/text shown)So, ISAA's own online system mislead us as a consumer into believing we were agreeing to one amount ($799.60) but were then charged an increased amount of $999.60. We expressed our concerns to ****, who simply said this wasn't real (they don't have the discount code, despite the site clearly accepting it) and that they would have to charge a 10% refund fee if we were to cancel. Keep in mind we have NOT used the service in any capacity as we IMMEDIATELY brought the issue to the company's attention. We are not looking for betterment, just looking for what is right. The companies failure to properly maintain their systems should not be used to punish innocent consumers. Happy to provide more details as needed. Thank you.

  

  Business Response

  Date: 06/27/2025

  Hello *****,
  
  Thank you for bringing your concerns to our attention, and we sincerely apologize for the confusion and frustration surrounding your/your wife's recent enrollment experience.
  
  After reviewing the details you providedalong with the screenshots showing the pricing breakdown at checkoutwe understand how this situation could have been misleading. We appreciate you taking the time to document the discrepancy and share it with us so clearly.
  
  Were currently investigating the root cause of the issue to ensure our pricing and promotional code processes are functioning properly moving forward. Your feedback has been incredibly helpful in bringing this to our attention.
  
  That said, based on the documentation you submitted, we can see that the platform did display an estimated order total of $799.60 at multiple points during the checkout process. In light of this, we are happy to honor that total and refund the $200 difference back to the payment method used at the time of enrollment.  Please note, once processed, refunds typically take 57 business days to appear back in the account.
  
  We hope this resolution reflects our commitment to fairness and transparency, and that it restores some confidence in your experience with ISSA. Please dont hesitate to reach out if theres anything further we can do to support you.
  
  Warm regards,
  
  ******* *****
  Senior Manager, ISSA Student Support

• Initial Complaint

  Date:06/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see attached email communication. Pertinent details are noted there.

  

  Business Response

  Date: 06/25/2025

  Hello *******,
  
  Thank you for your patience as we reviewed your situation and have been working with ****** on a resolution.
  
  Were writing to confirm that a refund in the amount of $44.11 has been issued back to your original payment method. You should have received an email communication on 6/24/25 with details regarding this resolution.
  
  If you have any questions or need further assistance, please dont hesitate to reach out.
  
  With Regards, 
  
  ******* *****
  Senior Manager, ISSA Student Support

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to **** thereceptions in regards to the account. I asked when I initially signed up for it April 8, 2025. I was completing the course and working through the course, I wasconfused and had a few questions.I sent an e-mail the first I sent was April 15, 2025, the second e-mail was April 17, 2025 the final e-mail was sent May 13, 2025. I was no longer interested in the program after no return of the calls. I felt it was unprofessional that no one contacted me back, to only reach back out to me now is when billing needs to contact me for payment. I would like to cancel since I did reach out within the 7 days cancellation grace ******* Which I first initiallyreached out in the e-mailApril 17, 2025. Attached are the e-mails proof I tried to reach out. Please cancel this account and please no longer bill my account.

  

  Business Response

  Date: 06/12/2025

  Hello, *******,
  
  Thank you for taking the time to share your concerns, and we appreciate the opportunity to respond.
  
  We understand your frustration and are genuinely sorry to hear that your experience did not meet your expectations. Our goal is always to provide prompt, helpful support to every student, and we regret if our attempts to connect with you did not align with your needs or timing.
  
  Upon reviewing your account, we see that you enrolled in the Elite Bundle on April 8, 2025, with an initial payment of $49 (total package price of $1424.00). Our records also show that you successfully completed the Certified Personal Trainer (CPT), Strength and Conditioning, Nutritionist, and CPR/AED courses by April 15prior to any cancellation request being submitted. While we did receive emails from you on April 15, 17, and later on May 13, its important to note that completing the course(s) in full renders the enrollment ineligible for cancellation or refund, as outlined in our enrollment agreement.
  
  Additionally, our records indicate that various team members attempted to reach out responding to your emails, and were very sorry if those efforts did not reach you.  Because the coursework has been completed, we are unable to approve a cancellation at this time. The remaining balance on your account is still due.
  
  We want to help you find a resolution that works for you. Please reach out to our ************************** team at ************************************************* or by phone at **************, Option 2, to discuss your payment options or explore any possible accommodations.
  
  Thank you again for your feedback, and we truly wish you the best in your continued fitness and professional journey.
  
  Sincerely,
  
  ******* *****
  Senior Manager, ISSA Student Support

• Initial Complaint

  Date:06/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against ISSA Training for misleading enrollment practices, unauthorized billing, and failure to cancel my account despite multiple requests.When I initially signed up, the representative I spoke to told me that because he liked me, the program would be free. I agreed to sign up based solely on that assurance. At no point did I knowingly agree to any financial obligation. Shortly afterward, my father unexpectedly passed away. Due to that loss, I stopped everything, including any potential participation in ISSAs program.I only logged into the student portal one weekend and never began or completed any course. After that, I received a bill in the mail claiming I owed money for the program. I was confused and upset. I immediately called ISSA and explained that I had been told the program was free. I also made it clear I could not continue and wanted to cancel immediately due to my fathers death and emotional state.Despite this, ISSA never honored my cancellation request. They continued to charge my cardeven though I had started the courses . I spoke to representatives over the phone, not by email, so unfortunately I do not have written evidence of my conversations. But I made it very clear verbally: I did not want to move forward with the program, and I wanted all billing ********** this day, I am still being charged. Just recently, ISSA withdrew money from my account again, leaving me with only $99 for the month. That is all I have to live on, while Im also handling the emotional and financial toll of my fathers passing. I want ISSA to communicate with me via email going forward so everything is ************* is unethical to continue billing someone who was told the program was free, and explicitly requested cancellation. I am asking the BBB to intervene and help resolve this matter.

  

  Business Response

  Date: 06/12/2025

  Hello *******,
  
  Thank you for taking the time to share your experience, and please accept our sincere condolences for the loss of your father. We understand that this has been an incredibly difficult time, and we're truly sorry to hear about the additional stress this situation has caused.
  
  After reviewing your account, we show that you enrolled in the Fitness Coach program on August 11, 2024. During the enrollment call, the total cost of the program was clearly discussed, and a $1 initial payment was processed with your consent. We were unable to find any indication in that call that the program was offered as free. Additionally, we do not have any record of contact from you via phone or email requesting cancellation prior to your recent BBB submission.
  
  That said, we want to be as supportive and understanding as possible given your circumstances. While your account is technically outside the eligibility window for cancellation, we are willing to offer the following options as a resolution:
  
  - Course Cancellation: We can cancel your program moving forward and stop all future payments. No refunds will be issued for the amount already paid, but you will not be charged any further.
  - Course Extension:  If you would prefer to continue, we can offer you extended time to complete your courses at no additional cost. You would, however, be responsible for continuing payments on the remaining balance.
  
  We want to ensure you're supported in whatever path you choose. Please reach out to our Student Support team at **************************************** to let us know how you'd like to proceed. Well make sure all communication going forward is via email, as requested, so everything is clearly documented.
  
  We appreciate your patience and hope we can help bring this matter to a positive and supportive resolution.
  
  Sincerely,
  
  ******* *****
  Senior Manager, ISSA Student Support

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up back in March to get my certification and hopefully work in the gym local to me. As time went on, my personal life got busy, and I do not have the time anymore to do this certification, nor is it something that I am interested in anymore. I tried calling today (06/05/2025) asking to cancel my membership with no refund necessary. I even tried asking if it would be possible AFTER this month's payment, as I understand/understood that it would be wrong to cancel last minute, just to be told I cannot cancel and have to go through several options just to TRY and cancel, not even a guarantee. They did not even list BBB as an option to cancel. I tried explaining that my personal life is more important and that when I signed up, I was not told ANYTHING about not being able to cancel at all. I would understand if I were seeking a refund, but I am not and only wish to stop these payments going forward.

  

  Business Response

  Date: 06/10/2025

  Hello ****,
  
  Thank you for sharing your feedback, and we're sorry to hear that your circumstances have changed. We understand how personal obligations can shift and how that can impact long-term commitments like education and certification programs.
  
  Upon review of your account, we see that you enrolled in the Master Trainer program on March 6, 2025. As part of the enrollment process, we do inform students of our 7-day cancellation policy, which is also outlined in the terms and conditions accepted at the time of registration. Your first request to cancel was made on June 5, 2025, which unfortunately falls outside of that cancellation window, so were unable to cancel the program or future payments at this time.
  
  That said, we want to be as supportive as possible. While we cannot process a cancellation, we can offer the following options:
  
  - Additional time to complete your program/courses at no extra cost, if you feel you may want to revisit your goals moving forward.
  - An out-of-policy downgrade to a slightly smaller package that may better suit your current needs and would reduce the total remaining balance.
  
  If either of these options sounds helpful, wed love to discuss them further. Please feel free to reach out to our Student Support Team at ***************************************** Additionally, if you're experiencing financial difficulties or need assistance with payments, our ****************** Team would be happy to explore available payment options with you.
  
  We appreciate your time and feedback, and were here to help however we can.
  
  Sincerely,
  
  ******* *****
  Senior Manager, ISSA Student Support

  Customer Answer

  Date: 06/12/2025

  Your company says you must have notify when signing up for a 7 day REFUND policy. Never stated anything about cancellation. I have things I wish to pursue that arent within my budget because of your company and its scam of a product. And to inform you, when I was on the phone with the person signing me up for your package, which may I inform you is a waste of money, never stated anything about a 7 day policy. Ive been arguing with you guys for almost 2 weeks now, Id like to just cancel so I can pay for my college education and not an education I can get off ******* for free. Your services, staff, etc have been far from helpful and I do not wish to choose any other option but cancel.

  

  Business Response

  Date: 06/25/2025

  Dear ****,
  
  Thank you for your follow-up, and were truly sorry to hear that your experience with ISSA has not met your expectations.
  
  After reviewing your enrollment call, we can confirm that the enrollment representative did mention the 7-day cancellation and refund policy. Additionally, the terms and conditions sent to you on the day of enrollment include the following policy:
  
  "All sales are final seven (7) days after the date of purchase (the 'Return Period'). In other words, as of the 8th day following the date of purchase, the Company will not provide refunds or accept returns."
  
  That said, we understand and respect your concerns. Our goal is always to support our students in a way that is fair and considerate. We will be reaching out to you directly via email with a proposed resolution and next steps.
  
  Thank you again for sharing your feedbackwe appreciate the opportunity to make this right.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've explained to this institution multiple times that I am currently enrolled full-time at another institution. It is impossible for me to take classes with them. I am charged on a weekly basis. When money was finally taken from my account, which I've attempted to pause multiple times, I called and was told "We don't do refunds", you should review your agreement and was hung up on. Issa is extremely rude and unpleasant, I have never had a bad experience with any institution I've attended. They're basically charging me for classes I am unable to take. Instead of not charging my account, they refused to work with me or even pause my classes. I will be escalating this issue. This organization is refusing a refund and are refusing to cancel my account. I would like a refund as soon as possible. This situation is putting me under extreme amounts of stress with my pregnancy and school. Issa can't force me to pay for or attend classes.

  

  Business Response

  Date: 05/09/2025

  Hello, ****,
  
  My name is ******* *****, and I am the Senior Manager of Student Success with the ISSA. Thank you for taking the time to share your experience with us, and I'm genuinely sorry to hear that youre feeling overwhelmed.  ***************** pregnancy, and other life responsibilities is no small task, and I absolutely understand how challenging that can be.
  
  According to our records, you enrolled in the ISSA CPT course on February 3, 2024, via our online platform.  As part of that process, students are required to review and agree to our Terms and Conditions, which include a 7-day cancellation policy. It doesn't look as though we received a request to cancel until September 9, 2024, which unfortunately falls well outside of that window.
  
  That said, our goal is to support you however we can. While were unable to issue a refund due to the timing of the request, were happy to offer two out-of-policy options that our leadership has approved:
  1. We can cancel your course and stop any remaining payments, so theres no further financial obligation on your part. or
  2. If youd prefer to continue in your course, wed be glad to offer complimentary course extensions to give you the flexibility you need to complete your studies at your own pace, when the time is right.
  
  We also want to sincerely apologize if any of your interactions with our representatives felt anything less than supportive. Thats not the experience we want any student to have, and your feedback has been shared with the appropriate team(s) for further review. Were here to help you move forward in whatever way feels right for you, and we wish you all the best on your educational and personal journey.
  
  Best Regards, 
  
  ******* *****
  Senior Manager, ISSA Student Support

• Initial Complaint

  Date:05/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attending ISSA for a group fitness instruction certification and a nutrition certification while I was taking my exams and starting the finals they did some sort of system up date that deleted all of my progress and I couldn't reinstate the documents or my finals and was at a loss and am still arguing about the funds that are owed and my willingness to pay for the failed exams that wouldn't have been failed if the system update was smoother or set up in a way that didn't damage my ability to finish or complete said exams or get graded on finished exams not the partial exams that were counted as failed do to an updated system glitch.

  

  Business Response

  Date: 05/08/2025

  Hello *******, 
  
  Thank you for bringing this to our attention and for your feedback. We understand how important your certification journey is and are very sorry to hear about the challenges youve experienced.
  
  Upon review of your account, we can confirm that you enrolled in your Group Fitness and Nutrition courses on July 23, 2023. While we did transition to a new learning platform, the migration of the Group Exercise course took place early February 2024months into your enrollment and after multiple periods during which your account was locked due to missed payments.
  
  Specifically, your account was locked due to non-payment on multiple occasions, including on 10/28/2023, 12/28/2023, and again on 4/10/2024. Although your account was reactivated during some of these periods, our ************************** did not receive any outreach from you requesting support with your course access, your progress, or any lost work. Our records show that all communications during this time were related to payment issues. Additionally, when you initially raised concerns about the system update, our team informed you that once your payment was made, we would be happy to assist you in regaining access and resolving any course-related issues. However, we did not receive any further follow-up from you regarding that offer.
  
  We always strive to support students through unexpected challenges, including system updates. Had the payment concerns been resolved and outreach initiated, we would have gladly worked with you to restore your access and address any impact on your course progress.
  
  If you remain interested in completing your certification, we welcome you to reach out to our ****************** team at ************************************************* or via phone at ************ (Option 2) to discuss any possible next steps. We appreciate the opportunity to respond and wish you all the best moving forward.
  
  Best Regards, 
  
  ******* *****
  Senior Manager, ISSA Student Support

• Initial Complaint

  Date:04/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally signed up just for a general personal training certification, but was convinced over the phone to purchase a full program with multiple courses, supposedly at a discount. I didnt receive any detailed info about the additional courses or how theyd benefit me. When I finally accessed the material a couple weeks later, I quickly realized it was far more intensive than expected, completely self-taught, and offered no access to trainers, books, or supportnone of which aligned with what I was looking for.Shortly after, I lost my job and started preparing to join the Navy, so I reached out to cancel the program. Thats when I learned there was a 7-day cancellation window, something that was never disclosed to me during sign-up. I hadnt even started the courses within that time frame, so I felt completely trapped. I only made the initial payment and was willing to pay one more to cancel, but the person I spoke withapparently a managerwas extremely rude, dismissive, and even threatened to escalate the issue, which felt like pressure to keep paying.Despite never using the product, they kept attempting to pull auto-payments from my account. After six months, I was locked out of the course content without having completed anything, received zero trainer interaction, and no real support. Yet, Im still being hounded by emails, calls, and textseven after blocking themclaiming I now owe $566.70.This entire situation stressed me out so badly that I delayed signing with the Navy, fearing it would interfere or cause legal trouble. That delay cost me a bonus and the position I really wanted. I just wanted to cancelI didnt expect this whole thing to turn into such a mess.

  

  Business Response

  Date: 04/23/2025

  Hello ******,
  
  Thank you for taking the time to share your experience. Were very sorry to hear that your time with ISSA has been difficult, and we truly regret any stress or frustration its caused--especially during such a pivotal time in your life. Your well-being and success matter to us, and we want to do our best to support you.
  
  ISSAs goal is to provide a clear and supportive enrollment experience, and its disappointing to hear that you felt pressured or misled. We aim to be fully transparent about our programs, pricing, and policies--including the 7-day cancellation window outlined in our Enrollment Agreement--but we understand that this information may not have been as clearly communicated as it could have been in your case.
  
  As of today, our records show that only the initial $49 payment has been collected. While were unable to issue a refund for the payment already made, we are happy to offer two paths forward based on your preference:
  - We can cancel the remaining courses and waive all future payments, resolving your balance in full with no further action required on your part, or
  - If youd prefer to continue and earn your certifications, wed be glad to work with you to extend your access and timeline, so you can complete your courses when the time is right.
  
  Please dont hesitate to reach out to us directly at **************************************** to let us know how youd like to proceed. Were here to help and genuinely want to support you in finding a resolution that fits your current needs.
  
  Warm regards,
  
  ******* *****
  ISSA, Senior Manager of Student Support

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not looking for a refund, just looking for an option to settle or byout. I never used the product and I don't plan to use it and it's not fair having to pay the whole amount especially if I can't afford it. They should offer a different option other than dying and having to provide a death certificate. I have called multiple times to try and resolve and all they say is the only way they can offer a different option, is if my account is about to default then they can explore other options. I just wish there other options people can explore.

  

  Business Response

  Date: 04/04/2025

  Dear ****,
  
  Thank you for reaching out and sharing your concerns. We understand that circumstances can change, and we truly want to support you in any way we can.
  
  Please note that your courses are outside of our 7-day cancellation policy, which is outlined in the enrollment agreement that you accepted at the time of enrollment (10/24/2024). As such, we are unfortunately unable to cancel your courses or impending payments.
  
  However, while cancellation is not an option at this time, we are more than happy to work with you to find a solution that helps you move forward. This may include extending your course access to give you more time for completion or providing additional support so you can successfully complete your courses and earn your certification as originally intended.
  
  Additionally, we encourage you to contact our ************************************* to discuss possible payment options. They may be able to help arrange a plan that better suits your current situation.
  
  For assistance, please feel free to reach out to:
  
  Student *****************start="1197" data-end="1200">************** (Option 3)
  ************************************************************************
  
  Student ****************************start="1291" data-end="1294">************** (Option 2)
  **********************************************************************************
  
  Please dont hesitate to let us know if theres anything else we can do to support you.
  
  With regards,
  
  ******* *****
  Sr. Manager, ISSA Student Support

  Customer Answer

  Date: 04/04/2025

  I wished I had looked at reviews for ISSA, they are clearly poor. I just hope people in the future do so, so they don't make the same mistake I made. This response was such a joke. Thank you for nothing i will definitely relay my experience to others. Have a great day. 

  

  Business Response

  Date: 04/07/2025

  Thank you for your follow-up, ****.
  
  We understand that you're disappointed, and while we stand by the resolution provided--which aligns with the policies agreed to at enrollment--we do regret that you're unhappy with the outcome.
  
  Our team makes every effort to support our students while remaining consistent and fair in how we apply our policies.
  
  We appreciate your feedback and are always looking for ways to improve the overall student experience.
  
  If you have any additional questions or would like to discuss your options further, you're welcome to contact us at **************************************** or ************** (Option 3).
  

  Customer Answer

  Date: 04/18/2025

  Understood

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a full refund of $625 and cancellation of all future charges due to ISSAs unethical business practices, including high-pressure sales tactics, misleading information, and refusal to process my cancellation fairly.Details of the Issue:On August 20, 2024, I received an unsolicited cold call from ISSA. The representative used emotionally manipulative, high-pressure sales tactics to push me into enrolling. They aggressively oversold the program, neglecting to provide full transparency about the details, commitments, and actual value of the service. Under pressure, I was signed up for an automatic payment plan.After realizing the program was not what was promised, I immediately contacted ISSA to request a refund and cancel my enrollment. Instead of offering assistance or understanding, their representatives were extremely rude, dismissive, and made no effort to resolve my concerns. They showed no remorse, refused to help, and completely disregarded my request.Since then, I have been trapped in an unfair system of ongoing charges, relentless upselling emails, and harassment from collection agencies. Even after attempting to block payments by canceling my card, ISSA has continued to demand money. This has caused ongoing distress and negatively impacted my mental health. Their refusal to allow a simple, fair cancellation is unethical.Resolution Requested:Full refund of the $625 I have been charged.Immediate and permanent termination of any further financial obligations.Written confirmation that I am no longer enrolled and will face no further charges or collections.ISSAs deceptive practices trap consumers in financial commitments through manipulation, lack of transparency, and refusal to cancel. Their treatment of customers is unacceptable. I urge the ******************** to take this complaint seriously and hold them accountable.

  

  Business Response

  Date: 03/05/2025

  Hello, Hamzah,
  
  Thank you for reaching out and sharing your feedback and concerns. We sincerely apologize if your experience with our service or support pre or post-enrollment did not meet your expectations. We strive to provide a positive and transparent enrollment and post-enrollment process and are sorry for any frustration you may have encountered.
  
  Upon reviewing your enrollment call, we were unable to find any proof of unethical business practices, misleading information, or high-pressure sales tactics. Additionally, the 7-day cancellation policy was discussed during the call and was also provided in the Terms and Conditions emailed to you on the day of your enrollment. Because of this, we are unable to approve a cancellation or refund.
  
  That said, we want to support you in making the most of your courses. If there is anything we can do to assist you in successfully completing your coursework or addressing any challenges you may be facing, please dont hesitate to reach out to our Support Team at ***************************************** Our team is happy to provide guidance and resources to help you achieve your goals. Additionally, if you have any questions regarding financial matters, our ************************** team is available to assist you at ************** (option 2) or via email at *********************************************************************************.
  
  Best regards,
  
  ******* *****
  Senior Manager, ISSA Student Support