Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attending ISSA for a group fitness instruction certification and a nutrition certification while I was taking my exams and starting the finals they did some sort of system up date that deleted all of my progress and I couldn't reinstate the documents or my finals and was at a loss and am still arguing about the funds that are owed and my willingness to pay for the failed exams that wouldn't have been failed if the system update was smoother or set up in a way that didn't damage my ability to finish or complete said exams or get graded on finished exams not the partial exams that were counted as failed do to an updated system glitch.

  

  Business Response

  Date: 05/08/2025

  Hello *******, 
  
  Thank you for bringing this to our attention and for your feedback. We understand how important your certification journey is and are very sorry to hear about the challenges youve experienced.
  
  Upon review of your account, we can confirm that you enrolled in your Group Fitness and Nutrition courses on July 23, 2023. While we did transition to a new learning platform, the migration of the Group Exercise course took place early February 2024months into your enrollment and after multiple periods during which your account was locked due to missed payments.
  
  Specifically, your account was locked due to non-payment on multiple occasions, including on 10/28/2023, 12/28/2023, and again on 4/10/2024. Although your account was reactivated during some of these periods, our ************************** did not receive any outreach from you requesting support with your course access, your progress, or any lost work. Our records show that all communications during this time were related to payment issues. Additionally, when you initially raised concerns about the system update, our team informed you that once your payment was made, we would be happy to assist you in regaining access and resolving any course-related issues. However, we did not receive any further follow-up from you regarding that offer.
  
  We always strive to support students through unexpected challenges, including system updates. Had the payment concerns been resolved and outreach initiated, we would have gladly worked with you to restore your access and address any impact on your course progress.
  
  If you remain interested in completing your certification, we welcome you to reach out to our ****************** team at ************************************************* or via phone at ************ (Option 2) to discuss any possible next steps. We appreciate the opportunity to respond and wish you all the best moving forward.
  
  Best Regards, 
  
  ******* *****
  Senior Manager, ISSA Student Support

• Initial Complaint

  Date:04/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally signed up just for a general personal training certification, but was convinced over the phone to purchase a full program with multiple courses, supposedly at a discount. I didnt receive any detailed info about the additional courses or how theyd benefit me. When I finally accessed the material a couple weeks later, I quickly realized it was far more intensive than expected, completely self-taught, and offered no access to trainers, books, or supportnone of which aligned with what I was looking for.Shortly after, I lost my job and started preparing to join the Navy, so I reached out to cancel the program. Thats when I learned there was a 7-day cancellation window, something that was never disclosed to me during sign-up. I hadnt even started the courses within that time frame, so I felt completely trapped. I only made the initial payment and was willing to pay one more to cancel, but the person I spoke withapparently a managerwas extremely rude, dismissive, and even threatened to escalate the issue, which felt like pressure to keep paying.Despite never using the product, they kept attempting to pull auto-payments from my account. After six months, I was locked out of the course content without having completed anything, received zero trainer interaction, and no real support. Yet, Im still being hounded by emails, calls, and textseven after blocking themclaiming I now owe $566.70.This entire situation stressed me out so badly that I delayed signing with the Navy, fearing it would interfere or cause legal trouble. That delay cost me a bonus and the position I really wanted. I just wanted to cancelI didnt expect this whole thing to turn into such a mess.

  

  Business Response

  Date: 04/23/2025

  Hello ******,
  
  Thank you for taking the time to share your experience. Were very sorry to hear that your time with ISSA has been difficult, and we truly regret any stress or frustration its caused--especially during such a pivotal time in your life. Your well-being and success matter to us, and we want to do our best to support you.
  
  ISSAs goal is to provide a clear and supportive enrollment experience, and its disappointing to hear that you felt pressured or misled. We aim to be fully transparent about our programs, pricing, and policies--including the 7-day cancellation window outlined in our Enrollment Agreement--but we understand that this information may not have been as clearly communicated as it could have been in your case.
  
  As of today, our records show that only the initial $49 payment has been collected. While were unable to issue a refund for the payment already made, we are happy to offer two paths forward based on your preference:
  - We can cancel the remaining courses and waive all future payments, resolving your balance in full with no further action required on your part, or
  - If youd prefer to continue and earn your certifications, wed be glad to work with you to extend your access and timeline, so you can complete your courses when the time is right.
  
  Please dont hesitate to reach out to us directly at **************************************** to let us know how youd like to proceed. Were here to help and genuinely want to support you in finding a resolution that fits your current needs.
  
  Warm regards,
  
  ******* *****
  ISSA, Senior Manager of Student Support

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not looking for a refund, just looking for an option to settle or byout. I never used the product and I don't plan to use it and it's not fair having to pay the whole amount especially if I can't afford it. They should offer a different option other than dying and having to provide a death certificate. I have called multiple times to try and resolve and all they say is the only way they can offer a different option, is if my account is about to default then they can explore other options. I just wish there other options people can explore.

  

  Business Response

  Date: 04/04/2025

  Dear ****,
  
  Thank you for reaching out and sharing your concerns. We understand that circumstances can change, and we truly want to support you in any way we can.
  
  Please note that your courses are outside of our 7-day cancellation policy, which is outlined in the enrollment agreement that you accepted at the time of enrollment (10/24/2024). As such, we are unfortunately unable to cancel your courses or impending payments.
  
  However, while cancellation is not an option at this time, we are more than happy to work with you to find a solution that helps you move forward. This may include extending your course access to give you more time for completion or providing additional support so you can successfully complete your courses and earn your certification as originally intended.
  
  Additionally, we encourage you to contact our ************************************* to discuss possible payment options. They may be able to help arrange a plan that better suits your current situation.
  
  For assistance, please feel free to reach out to:
  
  Student *****************start="1197" data-end="1200">************** (Option 3)
  ************************************************************************
  
  Student ****************************start="1291" data-end="1294">************** (Option 2)
  **********************************************************************************
  
  Please dont hesitate to let us know if theres anything else we can do to support you.
  
  With regards,
  
  ******* *****
  Sr. Manager, ISSA Student Support

  Customer Answer

  Date: 04/04/2025

  I wished I had looked at reviews for ISSA, they are clearly poor. I just hope people in the future do so, so they don't make the same mistake I made. This response was such a joke. Thank you for nothing i will definitely relay my experience to others. Have a great day. 

  

  Business Response

  Date: 04/07/2025

  Thank you for your follow-up, ****.
  
  We understand that you're disappointed, and while we stand by the resolution provided--which aligns with the policies agreed to at enrollment--we do regret that you're unhappy with the outcome.
  
  Our team makes every effort to support our students while remaining consistent and fair in how we apply our policies.
  
  We appreciate your feedback and are always looking for ways to improve the overall student experience.
  
  If you have any additional questions or would like to discuss your options further, you're welcome to contact us at **************************************** or ************** (Option 3).
  

  Customer Answer

  Date: 04/18/2025

  Understood

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a full refund of $625 and cancellation of all future charges due to ISSAs unethical business practices, including high-pressure sales tactics, misleading information, and refusal to process my cancellation fairly.Details of the Issue:On August 20, 2024, I received an unsolicited cold call from ISSA. The representative used emotionally manipulative, high-pressure sales tactics to push me into enrolling. They aggressively oversold the program, neglecting to provide full transparency about the details, commitments, and actual value of the service. Under pressure, I was signed up for an automatic payment plan.After realizing the program was not what was promised, I immediately contacted ISSA to request a refund and cancel my enrollment. Instead of offering assistance or understanding, their representatives were extremely rude, dismissive, and made no effort to resolve my concerns. They showed no remorse, refused to help, and completely disregarded my request.Since then, I have been trapped in an unfair system of ongoing charges, relentless upselling emails, and harassment from collection agencies. Even after attempting to block payments by canceling my card, ISSA has continued to demand money. This has caused ongoing distress and negatively impacted my mental health. Their refusal to allow a simple, fair cancellation is unethical.Resolution Requested:Full refund of the $625 I have been charged.Immediate and permanent termination of any further financial obligations.Written confirmation that I am no longer enrolled and will face no further charges or collections.ISSAs deceptive practices trap consumers in financial commitments through manipulation, lack of transparency, and refusal to cancel. Their treatment of customers is unacceptable. I urge the ******************** to take this complaint seriously and hold them accountable.

  

  Business Response

  Date: 03/05/2025

  Hello, Hamzah,
  
  Thank you for reaching out and sharing your feedback and concerns. We sincerely apologize if your experience with our service or support pre or post-enrollment did not meet your expectations. We strive to provide a positive and transparent enrollment and post-enrollment process and are sorry for any frustration you may have encountered.
  
  Upon reviewing your enrollment call, we were unable to find any proof of unethical business practices, misleading information, or high-pressure sales tactics. Additionally, the 7-day cancellation policy was discussed during the call and was also provided in the Terms and Conditions emailed to you on the day of your enrollment. Because of this, we are unable to approve a cancellation or refund.
  
  That said, we want to support you in making the most of your courses. If there is anything we can do to assist you in successfully completing your coursework or addressing any challenges you may be facing, please dont hesitate to reach out to our Support Team at ***************************************** Our team is happy to provide guidance and resources to help you achieve your goals. Additionally, if you have any questions regarding financial matters, our ************************** team is available to assist you at ************** (option 2) or via email at *********************************************************************************.
  
  Best regards,
  
  ******* *****
  Senior Manager, ISSA Student Support

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed my son up for the personal trainers course and exam almost a year ago, under the guise that he would be able to learn at his own pace. That was a false statement, given by the salesman (******** ******) who signed us up and readily took payment in full. Here we are, 9 months later, and my son is being told that we have to pay another 600 dollars, which is 2/3rds the cost of the original course (after already paying for an extension), just to be able to resume his studies. Dishonest practices and broken verbal agreements. The entire thing is ludicrous and very much takes advantage of people. Very scammy. Genuinely, I'm just dumbfounded. I tried to help my son overcome his challenges and achieve a goal, but only ended up lining this company's pockets to the tune of almost one thousand dollars, instead.

  

  Business Response

  Date: 02/17/2025

  Hello ****,
  
  Thank you for reaching out and sharing your concerns. We sincerely apologize for any confusion regarding the course structure and time limitations. While our courses are designed to be self-paced, each course does have a designated completion timeframe, which is standard across the industry to ensure students remain engaged and on track toward certification, while also ensuring that the course content remains current.
  
  That being said, we want to support ******* in achieving his goals. As a courtesy, we are happy to extend the expiration date for his Certified Personal Trainer (CPT) course to April 11, 2025 and the Online Coaching course to June 11, 2025, at no additional cost. This should give him ample time to continue his studies and complete his certifications as originally intended.
  
  We appreciate the opportunity to clarify this and assist in any way we can. If you or ******* have any further questions or need additional support, please dont hesitate to reach out at ************************************************************************.
  
  Best regards,
  
  ******* *****
  Senior Manager, ISSA Student Support

• Initial Complaint

  Date:02/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoice: #******* Date of Thursday, May 9, 2024 9:08:19 Sign up fee of $49 Plus $99 per ******** dispute is on May 9, 2024 I spoke with an ISSA representative named ********* who lied to me saying that ISSA CPT course is 100% covered by GI Bill and VA tuition assistance. ********* said to me, sign up is $49 and then the rest os covered by the Military tuition assistance. I paid th we $49 dollars and was told by ********* that the tuition assistance paperwork would be sent to me to fill out and mail for the tuition payment. Paperwork came and I filled it out and mailed it back in. After I had completed the entire CPT course and CPR certification and received my ISSA certification, I was told that ISSA doesn't have 100% Military and VA tuition assistance acceptance and that the tuition assistance only covers the cost of the test. ISSA had already taken out two payments of $99 on the card I used for the sign up $49. I was lied to about the military and VA tuition assistance to get me to sign up. Had ISSA told me the truth, I would have signed up with a school that has 100% military and VA tuition assistance, and not ISSA. I feel ********* at ISSA lied to me to get me signed up and now that I've completed the course they aren't trying to help me.PMThe amount of money you paid the business What the business committed to provide you What the nature of the dispute is Whether or not the business has tried to resolve the problem If the issue involves advertising, when and where the ad was seen or heard

  

  Business Response

  Date: 02/14/2025

  Hello Jaden,
  
  My name is ******* *****, and I am the Senior Manager of Student Support at ISSA.  We appreciate you reaching out regarding your concerns, and we apologize for any confusion surrounding military benefits and tuition assistance prior to your enrollment in our programs.
  
  Upon reviewing our records, we were not able to locate any communication (written or verbal) indicating that you were advised the ISSA Certified Personal Trainer course would be fully covered by the ** Bill or VA tuition assistance. Additionally, while we recognize your connection to the military as the son of a veteran, eligibility for ** Bill benefits and tuition assistance is determined by specific VA guidelines. If you have been granted ** Bill benefits from your father, you may still be eligible to apply for the $599 reimbursement from the **. However, there is no VA tuition assistance programtuition assistance is available only to active service members and is administered directly by their respective military branches, not the ******************************
  
  We understand how important it is to have clarity on financial aid options, and we certainly apologize if there was any misunderstanding during your enrollment process. To support you in completing your certification as initially intended, we would be happy to extend access to your Strength and Conditioning course at no additional charge. This will allow you to resume your studies and earn your certification as initially intended.  That said, in order to continue in your courses, you would first need to resume your payment schedule.
  
  If you would like to proceed with the course extension or need further assistance exploring any available military-related reimbursement options, please feel free to contact us at ***************************************** Were happy to help in any way we can.
  
  Best Regards,
  
  ******* *****
  Senior Manager, ISSA Student Support

  Customer Answer

  Date: 02/14/2025

  ISSA representative ********* first lied to my father ******* disabled Air Force ******* ***** ********. This is my father's VA tuition assistance and GI bill that I'm allowed to used. 

  On May 9, 2024 the account was opened for me at ISSA representative *********. The Invoice: #******* Thursday, May 9, 2024 9:08:19 PM was created by ISSA rep *********. So ISSA has a record of who registered me and who liked to first my father on the phone and who lied to me on the phone. 

  my father is ******* ***** ******** ************ 

  There is record of ********* at ISSA speaking with us, lying and registered my account with ********************. 

  

  Business Response

  Date: 02/17/2025

  Hello Jaden,
  
  We appreciate you following up and sharing your concerns. We have thoroughly reviewed all phone recordings and written communication, including those leading up to your enrollment and the enrollment call itself. Based on our review, we were still unable to find any instance where our representative suggested or implied that tuition reimbursement would apply in your situation, or that it would cover the full cost of the courses. In fact, our representative was fairly clear that such benefits would likely not apply, as tuition assistance is generally reserved for active service members through their respective military branches, and VA education benefits are limited to eligible veterans, service members, and their spouses.
  
  Additionally, during your enrollment call, you were read the terms and conditions as well as the payment overview, which you verbally accepted before finalizing your enrollment. Given this, we must respectfully stand by our original position regarding your enrollment.
  
  That said, we understand that your goal was to complete your certification(s), and we would still like to assist you in moving forward. As a courtesy, we are willing to extend your remaining course completion dates if you would like to continue your studies, provided that payments continue as agreed. Please let us know how you would like to proceed.
  
  We appreciate your time and look forward to your response.
  
  Best regards,
  
  ******* *****
  Senior Manager, Student Support

  Customer Answer

  Date: 03/06/2025

  First ********* the ISSA ***resentative told my father, who is the military member, that ISSA accepts 100% VA tuition assistance. 

  Then ********* also told me that ISSA is covered by VA tuition assistance.  

  I would like to see and hear the phone recording from from the day we signed up with ISSA and paid my registration fee. 

  If there is a phone record, I want proof of the whole conversation between *********, my father and myself. Because we were told that ISSA is covered and accepted 100% VA tuition assistance. 

  If you can't not provide the conversation, then you don't have proof of what ********* the ISSA *** told us to get us to register with ISSA. 

  I feel ********* was just saying whatever he could to get a registration fast and completed without getting confirmation from any school VA/military tuition assistance counselor. 

• Initial Complaint

  Date:02/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2024, I was looking into a personal training course that was nationally accredited and involved real educators. That wouldn't be lengthy. The ISSA website touted only 4 weeks till certification. After adding my contact information on the ISSA website, I was contacted by an ISSA trainer. He said the courses were quick , easy, and each course had an instructor for support. He said that I would be assigned an instructor that would follow up frequently to make sure I stayed on track. I was only interested in a generalized personal training cert. but was told that I would save money by signing up for a full-program as there were multiple discounts given. He convinced me to do a multi-course program even though I had no information on the other courses or how they would benefit me. I started one course and immediately realized it was intensive, not simple in the slightest, and I had no access to any trainers, books, or teaching tools. It's a completely self-taught curriculum which I was not interested in. I tried to cancel the program online but found out I only had 7 days to cancel which I was not told when signing up. I didn't even start the program until a few weeks after signing up so totally screwed. I continued to pay hoping I could get through the courses but I never started another course. I couldn't even get through the first couple pages of medical jargon on the ISSA course I started. They continued to take auto payments from my bank account. After 6 months I was locked out of the courses. I completed nothing, never heard from a trainer or support. I paid nearly $1100. I lost my job at the beginning of August 2024 and could no longer afford payments. I wasn't contacted by ISSA until today. February 12 2025 when they threatened to send the last $596 I owe to collections. A student doesn't complete a single course for over a year, pays over $1000 for a program, and is never contacted by the company until they seek funds. Illegal institution & a scam

  

  Business Response

  Date: 02/13/2025

  Hello *****,
  
  My name is ******* *****, and I am the Senior Manager of Student Support at ISSA.  We appreciate you reaching out and certainly apologize for any confusion regarding the structure of our courses and the resources available to support your learning along the way.
  
  ISSAs programs are designed as home-study courses, allowing students to work through the material at their own pace. However, we do have dedicated Support professionals on staff who are happy to assist with course-related questions throughout your student journey. Additionally, our courses include textbooks and supporting materials such as lectures, quizzes, and webinars (for CPT and Nutritionist courses) to help guide students through the content.
  
  We understand that your circumstances have changed, and we want to work with you to find the best possible resolution. If you would like, we can extend your course access so you have additional time to complete your certifications as initially intended, along with any assistance you may need. Alternatively, if you prefer to cancel your courses and stop all future payments, we are happy to accommodate that request as well.
  
  Please feel free to reach out to us at **************************************** to let us know how you would like to proceed, and we will do our best to assist you.
  
  Best Regards,
  
  ******* *****
  Senior Manager, ISSA Student Support

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2, 2024, I enrolled in multiple certification programs offered by ISSA, including CPR/AED Certification Program v2024, Health Coach, Life Coaching, Nutritionist, Nutritionist Bootcamp, Online Coaching Certification, and Transformation Specialist. These programs were to be paid in a 12-month installment plan.However, a few months after my enrollment, my personal circumstances drastically changed. I lost my primary source of income and in ************, my wife gave birth and subsequently stopped working. These changes led to increased financial constraints, and I found myself unable to continue with the courses due to both time and financial limitations.Despite my efforts to resolve the situation amicably, including several calls to ISSAs student financial aid department, I was met with no viable solutions to alleviate my situation. Specifically, I requested to stop future payments since I had only accessed about 10% of the total course content and was not in a position to utilize the remaining materials. My calls in January 2025 to cease all future payments were unproductive; though they initially proposed to lower the payments, I was still charged the original monthly fee, exacerbating my financial ********* date, I have made timely payments, with only two installments left. However, the lack of flexibility and understanding from ISSA regarding my changed personal circumstances has been disappointing and financially damaging. It is important to note that I did not request a refund for past payments, merely the cessation of future charges for services I am unable to use.Buyer beware of their rigid financial agreements in the case of unforeseen hardships.

  

  Business Response

  Date: 02/12/2025

  Hello *******,
  
  My name is ******* *****, and I am the Senior Manager of Student Support at ISSA.  Were very sorry to hear about the challenges youve been facing, and we understand how difficult these circumstances must be for you and your family. Our goal is always to support our students as best we can, and we truly want to find a resolution that works for you.
  
  According to our records, from August 2, 2024, to October 2, 2024, your payments were lowered for three months to help accommodate your financial hardship. We regret if there was any misunderstanding or if this solution did not provide the relief you needed at the time.
  
  Wed like to assist you however we can moving forward, though we are unsure of what you are requesting. If you need additional financial assistance, wed be happy to explore options to further reduce your payments. Alternatively, we can extend your course access to ensure you have ample time to complete your certifications as initially intended. If your request is instead for cancellation of your courses and remaining payments, please confirm, and we can discuss what options may be available.
  
  Please reach out to us directly at ***************************************** and we will do our best to assist you. We appreciate your time and look forward to working with you toward a resolution.
  
  Best regards,
  
  ******* *****
  Senior Manager, ISSA Student Support

  Customer Answer

  Date: 02/12/2025

  I want to cancel the courses and any additional payments. 

  

  Business Response

  Date: 02/12/2025

  After a phone conversation with *******, we successfully reached an amicable resolution to his official complaint.
  
  Best Regards,
  
  ******* *****
  Senior Manager, ISSA Student Support

  Customer Answer

  Date: 03/04/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:02/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to be contacted by ISSA in regards to an account they claim to have with me. I have repeatedly asked them to send me information regarding the contract they claim to have had with me. They finally did send me one and the address they have for me was an address I lived at for three years as per the date they claim that I signed up for this program, they have made many threatening calls to me regarding collection of this money. I cant get in contact with anybody that can help because I keep getting the runaround. Please help!

  

  Business Response

  Date: 02/06/2025

  Hello ****,
  
  My name is ******* *****, and I am the Senior Manger of Student Support at ISSA.  We appreciate the opportunity to address your concerns regarding your ISSA account.
  
  After reviewing our records, we found that you originally enrolled in our program in June 2021. To date, our records indicate that only $1 of the total $999 purchase price has been paid.
  
  Additionally, we have conducted a thorough review of call recordings from 2021 through 2023 and found no indication of fraudulent activity related to your enrollment. If you believe there was fraudulent activity involving your payment method, we strongly encourage you to contact your bank or credit card provider for further investigation.
  
  We understand that receiving collection-related calls can be frustrating, and we do apologize for any inconvenience. If you would like to discuss your account further or explore possible resolutions, please reach out to our ************************** Team at ************** (option 2) or ************************************************** We are happy to continue to assist in any way we can.
  
  Thank you for your time, and we look forward to resolving this matter with you.
  
  Best regards,
  
  ******* *****
  Senior Manager, ISSA Student Support

  Customer Answer

  Date: 02/06/2025

  I did not live at the address given during June 2021. I I did not have a bank account at that time. 

  

  Business Response

  Date: 02/07/2025

  ****,
  
  We appreciate your follow-up regarding your account concerns. After reviewing our records, we found that your initial contact information was first entered into our system in January 2007, which may explain why the address listed in the account was from that time period. Additionally, we located communication with you in July 2021, during which you were attempting to restructure your payments, and there was not mention of potential fraud.
  
  After a thorough review, we still have no evidence of fraud associated with your account. If you suspect fraudulent activity related to your payment method, we strongly recommend that you contact your bank or credit card provider, as they are best equipped to investigate and address potential unauthorized transactions.
  
  Please let us know if you have any other questions.
  
  Best regards,
  
  ******* *****
  Senior Manager, ISSA Student Support

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for one of their programs and when I went to pay online it said my card declined. No big deal and went on with life. Today, a month later, I receive an email my card was charged for $104.83 for a program I wasn't enrolled in to my knowledge. Called customer service and got told management would get back to me at some point. Called my card who informed me I was charged, at the time, the initial amount to their website told me at the time it couldn't charge my card. Now, I have to wait, with charges on my card that I didn't approve, for someone to fix. I'm sure they'll use the "7 day" excuse they use for everyone else to steal their money but sort of hard to cancel something you didn't know you were getting.Want my money refunded of the original $49 I didn't know was charged and the recent amount of $104.83 I didn't agree to. Want refunded before any interest charged.

  

  Business Response

  Date: 02/04/2025

  Hello *****,
  
  My name is ******* *****, and I am the Senior Manager of Student Support at ISSA.  Thank you for reaching out and sharing your concerns. We apologize for any confusion or frustration regarding your most recent enrollment and billing experience.
  
  We want to assure you that we have already submitted a cancellation and refund request for your most recent purchase made on December 30, 2024. This refund ($153.83) should be processed within the next week or two, depending on your bank's processing times.
  
  Regarding your previous purchase from October 15, 2019, we are unable to remove that charge or waive the remaining balance owed. That enrollment remains valid, and any outstanding balance is still due.
  
  If you have any further questions or need clarification, please feel free to reach out. We appreciate your patience and understanding as we work to resolve this matter.
  
  Best regards,
  
  ******* *****
  Senior Manager, ISSA Student Support