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Average of 33 Customer Reviews
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Review fromDanyelle C
Date: 07/28/2025
1 starThis Online Training Is A Complete Scam. They Do Not Let You Access Anything. Do Not Sign Up Because They Will Not Let You Cancel At All. I Do Not Want To Attend And They Are Still Charging My Card A lot Of Money. I Will Be Suing If You Guys Do Not Stop The Payments. You Guys ARE A COMPLETE WASTE OF TIME!!!!
International Sports Sciences Association
Date: 07/30/2025
Were really sorry to hear that youve had a frustrating experience, ********, and wed like to help clear things up and support you however we can.According to our records, your enrollment began on December 31, 2024, with an initial $1 down payment. We havent collected any additional payments since then. The first time we received a request to cancel was in April 2025, which was beyond the 7-day cancellation period. That said, we truly want to work with you to find a solution that fits your needs.Whether youre looking for more time to complete your course, support in accessing your materials, or adjustments to your payment plan, were here to help. Please reach out to our Student Support team at **************************************** or our ************************** team at ************************************************** Wed be happy to look into your account and assist you directly.We take your concerns seriously and want to make things rightplease dont hesitate to reach out so we can work together on a resolution.Review frommike r
Date: 07/16/2025
1 starAbsolute scammers. If you fall into financial hardship or fall sick and cannot pay...they threaten collections. Lose thousands just because they say so. Money hungry, zero compassion, zero understanding. All they care about is MONEY MONEY MONEY.International Sports Sciences Association
Date: 07/17/2025
Were very sorry to hear about your experience, ****. At ISSA, we truly care about supporting our students and always aim to work with individuals facing challenges, including financial or personal hardships.We did attempt to locate your account using the name and email provided in your review, but were unable to find a match in our system. Wed really appreciate the opportunity to look into your situation further and see how we can help. If you're willing, please reach out to us directly at **************************************** so we can review your account and do our best to assist you.Thank you for bringing this to our attention--were here to support you.Review fromSean M
Date: 07/15/2025
1 starAfter two months cannot access course . Only friendly when getting credit card. Will calling mind this week to block paymentsInternational Sports Sciences Association
Date: 07/18/2025
Thank you for taking the time to share your feedback, ****, and we're very sorry to hear about your experience.According to your account notes, it looks like one of our representatives was able to identify and resolve the issue as of July 16th, and you should now have full access to your course(s). We truly apologize for any delay or frustration this situation may have caused thats never the experience we want for our students.If you continue to have trouble accessing your course or need any further assistance, please dont hesitate to reach out to us at ***************************************** Our team is always happy to help and ensure you have everything you need for success.Thank you again for your patience, and were here if you need us.International Sports Sciences Association
Date: 07/18/2025
Thank you for taking the time to share your feedback, ****, and we're very sorry to hear about your experience.According to your account notes, it looks like one of our representatives was able to identify and resolve the issue as of July 16th, and you should now have full access to your course(s). We truly apologize for any delay or frustration this situation may have caused thats never the experience we want for our students.If you continue to have trouble accessing your course or need any further assistance, please dont hesitate to reach out to us at ***************************************** Our team is always happy to help and ensure you have everything you need for success.Thank you again for your patience, and were here if you need us.Review fromMiguel A
Date: 05/28/2025
1 starThey are not certified by **** They are not accredited by **** and they don't let you know, terrible customer service, I tried to cancel before 7 days and I didn't get an answer and when I managed to contact them they told me that I couldn't cancel because 7 days passed without giving me some kind of alternativeInternational Sports Sciences Association
Date: 05/30/2025
Thank you for your feedback, ******, and were truly sorry to hear about your ************** like to clarify that while organizations themselves are not accredited by the ****, specific certification exams can be. At ISSA, we do offer a CPT exam that is ****-accredited, which meets the industry standard and is accepted by most employers. We understand that this may not have been made as clear as it could have been, especially if you were looking for a Spanish-language optionwe currently do not offer the ****-accredited exam in Spanish, and we recognize this may have impacted your decision.Regarding your cancellation request, we sincerely apologize for any delay in communication. Our policy, which is acknowledged at the time of purchase during checkout, includes a 7-day cancellation window. That said, were more than willing to work with you to find a solutionwhether thats extending your course access, exploring alternative programs, or setting up payment support.Please dont hesitate to reach out to us directly at **************************************** so we can work with you to make things right. We appreciate the opportunity to support your journey.Review fromJared S
Date: 05/20/2025
1 star1 star is not even what they deserve. This is such a horrendous program and they scam you for over $1k. In the fine print you only get 7 days to back out, and so they just keep trying to take my money and will not even let me out of the course despite not using it in over 6 months. This is a scam and a worthless investment, I advise anyone looking into this company to avoid doing business. ******** customer service and the program itself is a scam. Scam, scam, scam thats all they doInternational Sports Sciences Association
Date: 05/22/2025
Hi *****,Thank you for taking the time to share your feedback. We're truly sorry to hear that you feel this way about your experience with ISSA. That is certainly not the kind of experience we want any of our students to have.We want to clarify that during the online enrollment process, students are required to acknowledge and accept our Terms and Conditions before completing their purchase. These terms outline all relevant policies, including our 7-day cancellation policy, which is standard for digital course offerings.That said, our goal is always to support our students in reaching their goals, and we are more than willing to work with you to find a solution that helps you move forward. We would be happy to explore flexible options such as course extensions, alternate payment arrangements, or other accommodations to better fit your current situation.If you're open to it, please contact us directly at **************************************** so we can review your account and discuss how best to support you.We truly value your feedback, and we hope we can find a resolution that works for you.Review fromAah C
Date: 05/05/2025
1 starI've explained to this institution multiple times that I am currently enrolled full-time at another institution. It is impossible for me to take classes with them. I am charged on a weekly basis. When money was finally taken from my account, which I've attempted to pause multiple times, I called and was told "We don't do refunds", you should review your agreement and was hung up on. Issa is extremely rude and unpleasant, I have never had a bad experience with any institution I've attended. They're basically charging me for classes I am unable to take. Instead of not charging my account, they refused to work with me or even pause my classes. I will be escalating this issue. This is called stealing.International Sports Sciences Association
Date: 05/06/2025
Hi *****,Thank you for bringing this to our attention. We're truly sorry to hear about your experience and your frustrationwe take all student concerns seriously and aim to resolve them with care and ****************** this time, we have been unable to locate an account under the name or email address associated with this review. If you are willing to provide additional information (such as the email or phone number used on your account), we would be more than happy to review your account in full and determine whether theres a resolution we can offer.Please feel free to contact us directly at **************************************** and reference this review so we can assist you as quickly as possible.Were committed to assisting our students and hope we have the opportunity to make this right.Review fromCody C
Date: 04/07/2025
1 starIm extremely disappointed with my experience with ISSA. When I first signed up for their program over the phone, I was not informed that I would be charged for additional services I did not want or agree to. No one clearly explained that I only had 7 days to cancel, which feels like a deceptive practiceespecially considering how much fine print there seems to be after the fact.When I reached out to customer service to try to explain the situation and ask questions, I was repeatedly hung up on. I wasnt being rude or aggressivejust trying to get clarity and maybe find a solution. Instead, I was treated with complete disrespect.If I had been given full transparency upfront, I never would have signed up. It feels like I was misled into a commitment I didnt knowingly agree to, and then stonewalled when I asked for help. I wouldnt recommend ISSA based on this experience.International Sports Sciences Association
Date: 04/09/2025
Thank you, ****, for taking the time to share your experience. Were genuinely sorry to hear that you feel misled and disappointed. While our intention is never to cause confusion or frustration, we understand how upsetting it can be to feel like you werent given clear information upfront.Our goal is to be as transparent as possible about program details, including our 7-day cancellation policy and the services included in your enrollment. This policy is reviewed during the enrollment process and outlined in the confirmation materials sent after registration. That said, we recognize that every students experience is unique, and we never want anyone to feel unheard or disrespected.Were also concerned to hear about the difficulty you had reaching our team. That is not the level of support we aim to provide, and well be looking into what happened during those interactions so we can continue to improve.While we are unable to cancel the enrollment outside of the 7-day window, we would still like the opportunity to support you moving forwardwhether thats by helping you make the most of your courses, extending your course access, or discussing your account with our ************************** team.If you're open to it, don't hesitate to contact us at ************** (Option 3 for Student Support or Option 2 for ******************* or email us at ***************************************** Wed truly appreciate the chance to help make things right.Review fromTami Anne A
Date: 03/09/2025
3 starsISSA has been ***************** Helpful. With Questions and Updating information for me. Thankyou so very much ******, ****** and ****** these CS **** were Extremly Professional Positive and Caring. ****** thankyou kindly for the Extra ************ A Pleasure ????The Gentleman who helped me, ****** I believe he said, very reassuring with new email & updated so I had access to student portal. Shout out to Coach ***** for his **************** initially helping me to sign up for ISSA. This lady really is Thankful for All you each have done. Rocking 2025International Sports Sciences Association
Date: 03/12/2025
Thank you so much for your thoughtful review! Were delighted to hear that ******, Dillan, ******* and Coach ***** provided you with such exceptional support. Our team is dedicated to ensuring a smooth and positive experience, and its wonderful to know they made a difference for you. We truly appreciate your kind words and are grateful to have you as part of the ISSA family. Wishing you continued successkeep rocking 2025!Review fromJames L
Date: 10/02/2024
1 starPurchased a program to better things for myself, was never told its a 7 day cancelation policy. In the process I have fallen on hard times, getting custody of my son and being a single father. I called asked if I can cancel my course bc I simply can't afford it right now. They offered to lower payments for 2 months, reluctantly I agreed. Now, today ******, I looked at my bank account, and they took out almost $400.00 for the partial payment missed snd the rest of my membership. Upon calling about this the person on the phone was kind of rude, explained that I was not informed this would happen w last payment. And I got a nonchalant response, almost saying ok whatever. I'm still a single father struggling to keep things going for myself and my son. This hit hard and was not called for. Offered to escalate it to higher up and MAYBE, get half back. There contract business practices are ****** to its clients. Just about any other contract can be canceled except there's. The customer service could be way better. I should have canceled the card I used for this, would have been worth the 7 day inconvenience from the bank to do so. Never again. Live and learn.Review fromSylvia K
Date: 09/15/2024
1 starI was told ****** and paid now they are withdrawing money from my account. Now they tell me a thousand dollars.ITS A SCAMMMMMMMMMM!!!!!!!! THE SITE NEEDS TO BE CLOSED DOWN!I WANT ALL OF MY MONEY BACK!!!!!ZERO STARSSSSSSSS
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