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Business Profile

Towing Company

Select Asset Recovery Group, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just got my car back from select asset recovery group llc in ****************, ******** today 07/27/2023 at 11:40 am. When I got my car back it had a flat tire (back left side) I asked for them to help me put air and saw there was a nail in it, select asset recovery proceeded to tell me that I had to drive it to a gas station to fill it up. When I got home I saw on the driver door there was damage and the top corner is sticking out due to the tow truck driver prying open my door. I called select asset and tried to make a complaint but the guy I talked to blamed me for the flat tire then hung up on me. I called back and talked to the boss ****** and she also blamed me for the damage and stated the damage was already there and that I went through an insurance company to fix it but that never happened any damage done to my vehicle I have fixed what my own hands. She then hung up on me as well and did not resolve this situation. I demand that select assets recovery pay for the damages done to my car. They also charged me $350 but my vehicle was stored in the tow yard for 9 days and they charge $25 per day. So they overcharged me as well. So Id like my $100 back as well.

  • Initial Complaint

    Date:04/27/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was repossessed and when I went to retrieve my items from this company not all my belongings were given back to me. I was missing my sun shade I just purchased, direct deposit forms with all my bank information, collectors trading cards (Garbage Pail Kids, Pokemon, etc), cell phone chargers, black Big * Tires jacket, a multi tool, and more....

  • Initial Complaint

    Date:02/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company repossesed vehicle, loan payment was applied and delinquency was brought current and they said they will not release vehicle on the same day of repossession. Explained that vehicle belongs to handicapped person and used for wheel chair transportation and they did not care. Had to cancel and reschedule dr. *********** that we have been waiting for for nearly 6 months due to this company not being willing to let us retrieve our vehicle. They are witholding the vehicle to try and charge us for a daily use of lot. They are being unfair to the general public in setting their ridiculous rules that we cannot pick up the vehcile same day. They are not even located in **, they are based out of ******* and operating a facility in ** but not adhearing to *************** by witholding a handicapped persons vehicle without valid reason. The bank has asked them to release the vehicle this decision is soley on them.

Select Asset Recovery Group, LLC. is NOT a BBB Accredited Business.

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