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Find a Location

Go Towing & Recovery Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforGo Towing & Recovery Inc.

    Towing Company

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3221 S. 40th Street, Phoenix, AZ 85040-1622
    BBB File Opened:
    8/23/2012
    Years in Business:
    13
    Business Started:
    1/15/2011
    Business Incorporated:
    9/22/2011
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Go Tow
    Related Businesses
    Business Management
    • Ms. Mary O'Brien, Owner
    Contact Information

    Principal

    • Ms. Mary O'Brien, Owner

    Customer Contact

    • Ms. Mary O'Brien, Owner
    Additional Contact Information

    Fax Numbers

    • (480) 522-1333
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/23/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My vehicle was towed into the Go Towing & Recovery facility the evening of Aug 20, 2021 because my daughter parked in a unauthorized parking spot downtown. I went to Go Towing on Sunday Aug 22, 2021 to pick up my vehicle, paid the fees in full (including a $75 fee for pick up on a Sunday) and when I went to take the vehicle out of the lot, my car would not move. The splash shield was mangled and was dragging on the ground. I talked to the office representative, ****, who advised the manager, *********, would contact me today (Aug 23) to provide me a claim form. I called today and was told she was not there - I talked to ***** who told me he could not "see any damage" - he was extremely rude, unprofessional, accusatory, and would not provide me a claim form. He hung up on me several times.I sent photos to the dispatch email he provided and to resolve this issue, I want a valid claim form to report a claim, and return of my $75 fee I had to pay yesterday.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Steven H

    1 star

    01/25/2024

    I think this operation is criminal. They towed my car. Though it was not clearly marked.Damaged the undercarriage for which they said to complete a complaint.To get any action on the complaint was virtually impossible. No customer service whatsoever. How can a business like this have an operating license? What a joke. I will still try to pursue legal action, however as we know that *** be more time and effort that I will never see. And unfortunately if you are reading this, it is already too late and you have been towed. BUT if you are looking at them to hire, I would steer clear. Even as we went to pick up our compounded car late at night, the smell of marijuana was abundant in and around the trailer/office they operate from. Right next to DPS lockup. The other reviews below are Spot on as it would seem I was and am still on hold. 23 minutes and counting. Called another number and the same lady answered, and immediately put m eon hold. they are trying to make you go away. Someone please serve them legally and shut them down. I will try. 26 minutes now. they came back on to say "Sir", then back on hold before I could even respond. will repost if any remedy, but I doubt it. That is what it is with an all cash operation since the "Card machine was broken"! If you need legit towing, call All City Towing. unfortunately they don't have a Zero Star rating.

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