Reviews
This profile includes reviews for DD214 Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 527 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDonna S
Date: 12/01/2022
5 starsIt was great! Everyone was extremely helpful and friendly!! I was notified when information was needed.
DD214 Direct
Date: 07/13/2023
Thank you so much for your fantastic review! We are thrilled to hear that your experience with DD214 Direct was great and that everyone you interacted with was extremely helpful and friendly.At DD214 Direct, we strive to provide not only efficient and reliable services but also a positive and supportive experience for our clients. We understand the importance of clear communication and timely updates throughout the process. We are committed to keeping you informed and notifying you promptly whenever any information is needed.Your kind words about our team mean a lot to us. We take pride in our dedicated and knowledgeable staff who go above and beyond to assist our clients. It's our goal to ensure that you feel valued and supported throughout your interactions with us.Thank you once again for choosing DD214 Direct and for sharing your positive feedback. We appreciate your trust in our services, and if you ever need assistance in the future, please don't hesitate to reach out. We're always here to help.Review fromTravis P
Date: 12/01/2022
5 starsQuick to file and fast delivery got mine in about a weekDD214 Direct
Date: 07/13/2023
Thank you for the fantastic 5-star review! We're delighted to know that we made a positive impact on your experience. Making the process of obtaining your DD214 and military records easier is at the heart of what we do, and we're thrilled that we could assist you effectively.Review fromJohn G
Date: 11/30/2022
5 starsI was able to get DD-214 copy in a timely manner instead of spending days searching in storage unit.DD214 Direct
Date: 07/13/2023
Thank you for the fantastic 5-star review! We're delighted to know that we made a positive impact on your experience.At DD214 Direct, we understand the importance of prompt service and ensuring that our clients receive their documents in a timely manner. We're committed to delivering exceptional turnaround times, and we're glad that we could exceed your expectations.Review fromGail T
Date: 11/30/2022
5 starsThank you very much for getting this DD214 from the archives for me. I think this is a nice service you offer the family members. My Father couldn't have enough of them, they were everywhere, as he told me that's the most important thing you need when I die. But when my husband passed, I couldn't find a one. So they had to go in the archives. I never thought I'd be doing this. My Dad was right. So thank you for your fine job.DD214 Direct
Date: 07/13/2023
Thank you for your kind words and the 5-star rating! We're glad to hear that you found our service to be valuable and that it provided a solution for you during a challenging time. Losing a loved one is never easy, and navigating the process of obtaining important documents can be overwhelming. We are here to support you and make this process as smooth as possible.Your father's foresight in emphasizing the importance of the DD214 was wise, as it serves as a vital record for various purposes. We're pleased that we could help you fulfill your husband's wishes and provide you with the necessary documentation from the archives.Thank you for acknowledging our team's efforts in delivering a fine job. It's our mission to provide exceptional service and support to our clients, and we're grateful for the opportunity to have served you.If there is anything else we can assist you with or if you have any further questions, please do not hesitate to reach out. We are here to help you.Once again, thank you for choosing our services and for your kind words. We appreciate your trust and are honored to have been able to assist you and your family.Review fromFrancisco S.
Date: 11/29/2022
5 starsFast and easy to use. Got my DD214 right away. Highly recommend this service to others.DD214 Direct
Date: 07/13/2023
Thank you for taking the time to leave us a 5-star review! We're thrilled that our service was fast, easy, and reliable for you. Your positive feedback and recommendation are invaluable to us. We're here for all veterans, and we sincerely appreciate your trust in us.Review fromRichard W
Date: 11/29/2022
5 starsExtremely easy process, submitted my information and within days I received a digital copy of my paperwork. They contacted me throughout the process to keep me informed.Highly recommend them, well worth the money.DD214 Direct
Date: 07/13/2023
Thank you so much for your outstanding review! We are thrilled to hear that your experience with DD214 Direct was extremely easy and that you received your digital copy of the paperwork within days.We take pride in our streamlined process, designed to make it as simple as possible for our clients to submit their information and receive their documents promptly. We understand the importance of efficient service, and we're delighted that we were able to meet your expectations.We also appreciate your positive feedback regarding our communication efforts. Keeping our clients informed throughout the process is a top priority for us. We believe in transparent and proactive communication to ensure that you are always aware of the progress and status of your request.Your recommendation means a lot to us. We strive to provide excellent service and believe that the value we deliver is well worth the investment. Your satisfaction and positive experience are our greatest rewards.Thank you once again for choosing DD214 Direct and for taking the time to share your feedback. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're always here to help.Review fromChad C
Date: 11/28/2022
1 starIts been 3 months. No more updates and they stopped replying to inquiries. Looks like I lost $99.00
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.