Reviews

This profile includes reviews for DD214 Direct's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DD214 Direct

  Phoenix, AZ 85044-0620

  
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  DD214 Direct

  11010 S 51st St Ste 51299 Phoenix, AZ 85044-4311

  

Review Details

• Review fromMichael N

  Date: 07/10/2025

  1 star
  These guys are scammers they take your money and run. My son has been waiting 6 months for his paperwork and so I haven't received nothing. They do not return your phone calls and they send you generic emails. Please take my advice and never use these guys. If they're so good why do they have a B rating instead of A rating? Because I'm sure I'm not the only one that they scammed out there
  

  DD214 Direct

  Date: 07/14/2025

  D214 Direct is a trusted and established document retrieval service that has helped over ******* veterans and their families obtain their military ********** your sons case, his request was submitted promptly, the same day we received your it, but unfortunately, the government agency responsible for fulfilling these records is currently experiencing a significant backlog, which is beyond our control. Approximately 85% of requests are returned quickly, some take longer due to internal delays at the agency. Thats why we step in and cover these delays for youby actively monitoring the request and following up directly with the agency on your behalf until the documents are delivered.We apologize if youve had difficulty reaching us. Our team responds to every inquiry and often finds that replies end up in spam or junk foldersplease check there if you havent seen a response. Were committed to delivering on every order and will ship the requested documents the same day we receive them.We appreciate your patience and remain dedicated to helping your family receive what you need.

  Michael N

  Date: 07/17/2025

  It's so funny that these guys respond saying that it's somebody else's fault why my son hasn't received the documents from them yet saying that the place that they get it from is backlogged. That seems kind of funny to me because we've already received it for free through the archives so what they are saying it's not true and lying they are scammers and they will just take your money and you'll never hear from them again. They do not well they do respond to email but it's always a generic generated one. And they will not return your phone calls.Beware of these guys I would not recommend them

• Review fromGerald B

  Date: 05/14/2025

  1 star
  I have been waiting for a month now and they will not even give me a best guess as to how long this may take. It costs a lot of money and I believe it would have been quicker if I had requested it myself from the national archive, at least I would be able to check on the status.
  

  DD214 Direct

  Date: 05/15/2025

  While we strive to provide expedited services within the timeframes communicated, some delays can unfortunately occur due to circumstances beyond our controlparticularly at the government level. The government agency handling your request has reported a significant backlog and, at this time, has not provided a guaranteed turnaround window for document retrievals. We know this can be discouraging, and were doing everything we can to ensure your request is processed as quickly as possible.Not to worryIve reviewed your case and have already submitted a request to follow up with the government agency handling your records. We are making the necessary follow-ups and managing any required escalations in a timely manner to help move your request forward.DD214 Direct has helped over ******* veterans and their families obtain the documentation they need, and we take that responsibility seriously. We truly appreciate your patience and the opportunity to assist you.

  Gerald B

  Date: 05/20/2025

  It's been over a month and still nothing from DD214 Direct. I didn't know it at the time, but all I had to do was request a copy from NARA. It didn't cost me anything and I had all my DD214's in less than 24 hours.
  

  DD214 Direct

  Date: 05/28/2025

  Our role is to simplify the records retrieval process, handle all government paperwork, and advocate on your behalf to help ensure nothing falls through the cracks. While its true that some veterans are able to obtain their records quickly through ****, that is not the case for everyone. Many of our clients come to DD214 Direct after experiencing delays or complications when trying to obtain their records *************************** your case, your request was submitted promptly, and we followed up with the appropriate government agency on May 14, 2025. They confirmed your request was received and is currently being processed. Unfortunately, they are experiencing a significant backlog, and the delays are entirely on their endsomething we have no control over despite our continued efforts to push the request forward.

• Review fromMichael W

  Date: 04/11/2025

  1 star
  Their website is misleading and charges exuberant prices, advertises 24/7 support then answers with a VM to leave your email address. This is a total scam, you cant go back and review each web page to ID their fraudulent statements. Shut this place down!
  

  DD214 Direct

  Date: 04/15/2025

  DD214 Direct has proudly supported over ******* veterans and their families by simplifying the often frustrating process of obtaining military service records. Rather than having to navigate government agencies alone, our team handles the paperwork, communication, and any necessary escalations directly on behalf of our clientssaving them time, stress, and delays.We understand you attempted to contact us around 5:00 AM. While we offer extended support hours and always encourage clients to leave a voicemail or email, we aim to return all inquiries promptly during business ******** appears there was a clear misunderstanding regarding our services. At no point do we advertise or offer a 15-minute turnaround time, as was claimed in your review. This is not a service we provide, nor is it mentioned on any page of our website. DD214 Direct works with government agencies whose processing times can vary, and while the majority of our clients receive their documents quickly, timelines ultimately depend on the responsiveness of the issuing agency. In cases where delays occur, our team actively intervenes to help move the process along efficiently.The pricing for our service goes far beyond simple retrieval. It includes secure handling of sensitive information, expert support from trained Veteran Advocates, and full-service management of the request from start to finish. We understand our service may not be the right fit for everyone, and in situations where expectations dont align, we always work with the customer toward a fair resolution - just as was done in your case.

• Review fromGavun H

  Date: 02/25/2025

  5 stars
  This was personally a great experience for me. I received everything i needed in less than week. I really appreciate it.
  

  DD214 Direct

  Date: 02/28/2025

  Thank you for your 5-star review! Were so glad to hear that you had a great experience and received everything you needed in less than a week. At DD214 Direct, we take pride in assisting veterans and their families with efficient and reliable service. Having helped over ******* veterans and families, their trust in us speaks to our credibility and commitment. Your kind words reinforce our mission, and we truly appreciate your support. If you ever need assistance again, were here to help! ????

• Review fromRobert W

  Date: 02/20/2025

  5 stars
  Efficient and convenient. Well worth the money as no telling how long it takes..
  

  DD214 Direct

  Date: 03/18/2025

  Were thrilled to hear that you found our service efficient and convenient thats exactly what we strive for at DD214 Direct.We understand how important it is to have quick and reliable access to your DD214, whether its for VA benefits, retirement planning, or employment purposes. The traditional process can be time-consuming and unpredictable, but our goal is to eliminate that stress by streamlining the process for ****** means a lot to us that you found value in our service. If you or any fellow veterans need assistance in the future, please dont hesitate to reach out. We're always here to support those who have served our country.

• Review fromKristina L

  Date: 02/14/2025

  5 stars
  Thank you will never be enough. Your staff and support are why my father will receive Military Honors as we lay him to rest. Without your help, acquiring the required documentation would not have been possible. So grateful for your service.
  

  DD214 Direct

  Date: 02/19/2025

  Thank you for your kind words. It is truly an honor to have assisted you during this important time. We understand how much it means to ensure your father receives the Military Honors he rightfully deserves, and we are grateful to have played a small part in making that possible.Our team is dedicated to helping families like yours navigate the process of obtaining these important documents, and your appreciation means the world to us. We are here for you if you ever need further assistance.

• Review fromSteven S

  Date: 02/14/2025

  5 stars
  Im thoroughly impressed!!! I will share my experience with everyone I know !!!! They get the job done!! Quick , fast , and in hurry. For those that need a copy of their DD 214 , go with these guys!! Dont waste your time with ****** etc.Yours Truly,***** ( USMC Retired)
  

  DD214 Direct

  Date: 02/19/2025

  Thank you for your incredible review! We truly appreciate your support and your willingness to share your experience with others. Its our mission to provide fast and reliable service, and were honored to have been able to assist you.Most importantly, thank you for your service to our country. If you ever need anything in the future, were here to help!

• Review fromjalisa w

  Date: 02/13/2025

  5 stars
  help me solve thing in a timely manner made sure before hanging up that all my questions was answered and i was satisfied
  

  DD214 Direct

  Date: 02/19/2025

  Thank you for your review! Were glad we could assist you and ensure all your questions were answered. Were especially pleased to have fulfilled your order in just one day! Your satisfaction means a lot to us, and we appreciate your trust. If you ever need further assistance, were always here to help.

• Review fromTiffany L

  Date: 02/12/2025

  5 stars
  Their response was very quick and took a lot of the stress off of me. Thank you very much.
  

  DD214 Direct

  Date: 02/19/2025

  Thank you for your feedback! We're happy to hear that our quick response helped relieve some of your stress. Were also pleased to share that we were able to fulfill your order in less than five business days. If you ever need further assistance, were always here to help!

• Review fromKen D

  Date: 02/08/2025

  5 stars
  You all have provided what I needed of my Fathers 214. within 2 days. Thank you.
  

  DD214 Direct

  Date: 02/13/2025

  We're thrilled to hear that we could provide your father's DD214 so quickly. Ensuring a fast and seamless experience is our top priority. If you ever need further assistance or have any questions, please dont hesitate to reach out. Thank you for choosing DD214 Directwe look forward to serving you again in the future!