Reviews

This profile includes reviews for DD214 Direct's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DD214 Direct

  Phoenix, AZ 85044-0620

  
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  DD214 Direct

  11010 S 51st St Ste 51299 Phoenix, AZ 85044-4311

  

Review Details

• Review fromPauline A

  Date: 08/01/2025

  5 stars
  I contacted DD214 Direct on July 30 and had the document in hand on Aug. 1. After a full day on the phone just trying to figure out how to get a DD214 I was happy to pay the $129! Between July 30 and Aug. 1, 2025, I was updated several times giving me the status of my request. I highly recommend this service.
  

  DD214 Direct

  Date: 08/04/2025

  Were honored you chose DD214 Direct after a frustrating experience trying to figure things out on your own. Our mission is to make military document retrieval simple, fast, and stress-freeand getting your DD214 in just two days is exactly what we do. Were glad you saw the value in in the service we provide. For many of our clients, saving time, avoiding government runaround, and having dedicated support every step of the way makes all the differenceand we're happy we could deliver that for you.We know how important it is to stay informed, especially when dealing with something as important as military documentation. Your kind words and recommendation mean a lot to us, and we're grateful we could help make this easier for you. Thank you again for placing your trust in DD214 Direct!

• Review fromTyler T

  Date: 07/21/2025

  1 star
  Super unsatisfied with DD214 Direct. I paid for an expedited service in retrieving my DD214 on May 9th, 2024. As of July 21st, 2025, DD214 Direct still has the same answer regarding my order, which they provided six months ago: "Still awaiting your branch to send us your DD214." I paid over $130 for this business to obtain my DD214 promptly, and they cannot provide a single answer as to when they will fulfill it. I highly recommend that everyone not use this business. If you want to receive your DD214 promptly, I recommend using the National Archives, as it is free, and they delivered my DD214 to me in under a week. Wish I could leave a 0-star review. I hope this business doesn't exist and stops scamming veterans.
  

  DD214 Direct

  Date: 07/23/2025

  Your request was submitted to the government agency responsible for your records on the same day we received it. Unfortunately, that agency has been facing severe backlogs and staffing shortages, which continue to affect processing times across the board. While many of our clients receive their documents promptly, some requestslike yoursare delayed due to circumstances outside of our control.That said, we did offer an alternative solution regarding your request in hopes of resolving the matter to your satisfaction. Our team remains committed to supporting veterans through what can often be a slow and complex process. Were glad to hear you were eventually able to obtain your document and wish you all the best moving forward. Thank you for your service.

• Review fromMichael N

  Date: 07/10/2025

  1 star
  These guys are scammers they take your money and run. My son has been waiting 6 months for his paperwork and so I haven't received nothing. They do not return your phone calls and they send you generic emails. Please take my advice and never use these guys. If they're so good why do they have a B rating instead of A rating? Because I'm sure I'm not the only one that they scammed out there
  

  DD214 Direct

  Date: 07/14/2025

  D214 Direct is a trusted and established document retrieval service that has helped over ******* veterans and their families obtain their military ********** your sons case, his request was submitted promptly, the same day we received your it, but unfortunately, the government agency responsible for fulfilling these records is currently experiencing a significant backlog, which is beyond our control. Approximately 85% of requests are returned quickly, some take longer due to internal delays at the agency. Thats why we step in and cover these delays for youby actively monitoring the request and following up directly with the agency on your behalf until the documents are delivered.We apologize if youve had difficulty reaching us. Our team responds to every inquiry and often finds that replies end up in spam or junk foldersplease check there if you havent seen a response. Were committed to delivering on every order and will ship the requested documents the same day we receive them.We appreciate your patience and remain dedicated to helping your family receive what you need.

  Michael N

  Date: 07/17/2025

  It's so funny that these guys respond saying that it's somebody else's fault why my son hasn't received the documents from them yet saying that the place that they get it from is backlogged. That seems kind of funny to me because we've already received it for free through the archives so what they are saying it's not true and lying they are scammers and they will just take your money and you'll never hear from them again. They do not well they do respond to email but it's always a generic generated one. And they will not return your phone calls.Beware of these guys I would not recommend them

• Review fromLekendrick R

  Date: 07/08/2025

  5 stars
  All I can say is thank you so much for helping me retrieve my DD-214!
  

  DD214 Direct

  Date: 07/09/2025

  Thank you so much for the 5-star rating and thoughtful review! Were truly grateful for the opportunity to assist you in retrieving your DD214 and thrilled to know you had a positive ************* DD214 Direct, we make the process of obtaining military discharge documents fast, simple, and stress-free! We understand how important these documents arewhether its for accessing VA benefits, applying for a job, or securing military burial honorsand we take that responsibility seriously.With over ******* veterans and their families helped, our experience has allowed us to streamline the process from start to finish. We take care of everything on your behalf, from completing the necessary paperwork to communicating directly with the appropriate government agencies. That means you can skip the confusion and long wait timeswe handle the hard parts so you dont have to.Our team of Veteran Advocates is dedicated to making sure your request is processed efficiently. Most documents arrive quickly, and in the rare cases where there are delays from the government side, we follow up directly to keep things moving and make sure nothing falls through the ********* was an honor to assist you, and were always here if you need help again in the future.

• Review fromMarlin W

  Date: 06/10/2025

  1 star
  June 10 I received 12 documents give or take I asked for a DD-214 it was not in the documents how do you charge someone when you don't deliver what they asked for..thanks for taking my money!!
  

  DD214 Direct

  Date: 06/14/2025

  DD214 Direct has helped over ******* veterans and their families by simplifying the military records request process. We submitted your request promptly and delivered the governments response to you within just 3 days. We dont issue or create documentsonly the government can do that. In your case, the agency responded that a DD214 was not issued due to no active duty or less than 90 consecutive days of active duty, which does not meet the criteria for a DD214. Please refer to the agencys cover letter included with your documents for their full explanation.Our service is designed to simplify the process, ensure your information is secure, and provide expert support throughout. We act as your advocate to pursue every possible record. If youd like, we can assist with requesting the veterans ***************** Personnel File (OMPF), which may contain more detailed service history.We're here to helpplease reach out if youd like to move forward.

• Review fromGerald B

  Date: 05/14/2025

  1 star
  I have been waiting for a month now and they will not even give me a best guess as to how long this may take. It costs a lot of money and I believe it would have been quicker if I had requested it myself from the national archive, at least I would be able to check on the status.
  

  DD214 Direct

  Date: 05/15/2025

  While we strive to provide expedited services within the timeframes communicated, some delays can unfortunately occur due to circumstances beyond our controlparticularly at the government level. The government agency handling your request has reported a significant backlog and, at this time, has not provided a guaranteed turnaround window for document retrievals. We know this can be discouraging, and were doing everything we can to ensure your request is processed as quickly as possible.Not to worryIve reviewed your case and have already submitted a request to follow up with the government agency handling your records. We are making the necessary follow-ups and managing any required escalations in a timely manner to help move your request forward.DD214 Direct has helped over ******* veterans and their families obtain the documentation they need, and we take that responsibility seriously. We truly appreciate your patience and the opportunity to assist you.

  Gerald B

  Date: 05/20/2025

  It's been over a month and still nothing from DD214 Direct. I didn't know it at the time, but all I had to do was request a copy from NARA. It didn't cost me anything and I had all my DD214's in less than 24 hours.
  

  DD214 Direct

  Date: 05/28/2025

  Our role is to simplify the records retrieval process, handle all government paperwork, and advocate on your behalf to help ensure nothing falls through the cracks. While its true that some veterans are able to obtain their records quickly through ****, that is not the case for everyone. Many of our clients come to DD214 Direct after experiencing delays or complications when trying to obtain their records *************************** your case, your request was submitted promptly, and we followed up with the appropriate government agency on May 14, 2025. They confirmed your request was received and is currently being processed. Unfortunately, they are experiencing a significant backlog, and the delays are entirely on their endsomething we have no control over despite our continued efforts to push the request forward.

• Review fromMichael W

  Date: 04/11/2025

  1 star
  Their website is misleading and charges exuberant prices, advertises 24/7 support then answers with a VM to leave your email address. This is a total scam, you cant go back and review each web page to ID their fraudulent statements. Shut this place down!
  

  DD214 Direct

  Date: 04/15/2025

  DD214 Direct has proudly supported over ******* veterans and their families by simplifying the often frustrating process of obtaining military service records. Rather than having to navigate government agencies alone, our team handles the paperwork, communication, and any necessary escalations directly on behalf of our clientssaving them time, stress, and delays.We understand you attempted to contact us around 5:00 AM. While we offer extended support hours and always encourage clients to leave a voicemail or email, we aim to return all inquiries promptly during business ******** appears there was a clear misunderstanding regarding our services. At no point do we advertise or offer a 15-minute turnaround time, as was claimed in your review. This is not a service we provide, nor is it mentioned on any page of our website. DD214 Direct works with government agencies whose processing times can vary, and while the majority of our clients receive their documents quickly, timelines ultimately depend on the responsiveness of the issuing agency. In cases where delays occur, our team actively intervenes to help move the process along efficiently.The pricing for our service goes far beyond simple retrieval. It includes secure handling of sensitive information, expert support from trained Veteran Advocates, and full-service management of the request from start to finish. We understand our service may not be the right fit for everyone, and in situations where expectations dont align, we always work with the customer toward a fair resolution - just as was done in your case.

• Review fromGavun H

  Date: 02/25/2025

  5 stars
  This was personally a great experience for me. I received everything i needed in less than week. I really appreciate it.
  

  DD214 Direct

  Date: 02/28/2025

  Thank you for your 5-star review! Were so glad to hear that you had a great experience and received everything you needed in less than a week. At DD214 Direct, we take pride in assisting veterans and their families with efficient and reliable service. Having helped over ******* veterans and families, their trust in us speaks to our credibility and commitment. Your kind words reinforce our mission, and we truly appreciate your support. If you ever need assistance again, were here to help! ????

• Review fromRobert B

  Date: 02/24/2025

  5 stars
  Website easy to navigate and really fast delivery of requested forms!
  

  DD214 Direct

  Date: 03/18/2025

  Thank you for your fantastic 5-star review! Were so glad to hear that you found our website easy to navigate and that you experienced fast delivery of your requested forms thats exactly the kind of experience we aim to provide!At DD214 Direct, we know that accessing your DD214 can often be a complicated and time-consuming process. Thats why **** designed our website to be user-friendly and our service to be as efficient as possible. Our goal is to help you get the documents you need quickly and without hassle, so you can focus on what matters most whether thats securing VA benefits, applying for a loan, or simply having peace of mind.Your feedback means a lot to us it lets us know were on the right track and helps us continue to improve our service. If you ever need assistance in the future, please dont hesitate to reach out.Thank you for trusting DD214 Direct its our honor to serve you!

• Review fromRobert W

  Date: 02/20/2025

  5 stars
  Efficient and convenient. Well worth the money as no telling how long it takes..
  

  DD214 Direct

  Date: 03/18/2025

  Were thrilled to hear that you found our service efficient and convenient thats exactly what we strive for at DD214 Direct.We understand how important it is to have quick and reliable access to your DD214, whether its for VA benefits, retirement planning, or employment purposes. The traditional process can be time-consuming and unpredictable, but our goal is to eliminate that stress by streamlining the process for ****** means a lot to us that you found value in our service. If you or any fellow veterans need assistance in the future, please dont hesitate to reach out. We're always here to support those who have served our country.