Reviews
This profile includes reviews for DD214 Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 679 Customer Reviews
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Review fromGerald B
Date: 05/14/2025
1 starGerald B
Date: 05/14/2025
I have been waiting for a month now and they will not even give me a best guess as to how long this may take. It costs a lot of money and I believe it would have been quicker if I had requested it myself from the national archive, at least I would be able to check on the status.
DD214 Direct
Date: 05/15/2025
While we strive to provide expedited services within the timeframes communicated, some delays can unfortunately occur due to circumstances beyond our controlparticularly at the government level. The government agency handling your request has reported a significant backlog and, at this time, has not provided a guaranteed turnaround window for document retrievals. We know this can be discouraging, and were doing everything we can to ensure your request is processed as quickly as possible.Not to worryIve reviewed your case and have already submitted a request to follow up with the government agency handling your records. We are making the necessary follow-ups and managing any required escalations in a timely manner to help move your request forward.DD214 Direct has helped over ******* veterans and their families obtain the documentation they need, and we take that responsibility seriously. We truly appreciate your patience and the opportunity to assist you.Review fromMichael W
Date: 04/11/2025
1 starMichael W
Date: 04/11/2025
Their website is misleading and charges exuberant prices, advertises 24/7 support then answers with a VM to leave your email address. This is a total scam, you cant go back and review each web page to ID their fraudulent statements. Shut this place down!DD214 Direct
Date: 04/15/2025
DD214 Direct has proudly supported over ******* veterans and their families by simplifying the often frustrating process of obtaining military service records. Rather than having to navigate government agencies alone, our team handles the paperwork, communication, and any necessary escalations directly on behalf of our clientssaving them time, stress, and delays.We understand you attempted to contact us around 5:00 AM. While we offer extended support hours and always encourage clients to leave a voicemail or email, we aim to return all inquiries promptly during business ******** appears there was a clear misunderstanding regarding our services. At no point do we advertise or offer a 15-minute turnaround time, as was claimed in your review. This is not a service we provide, nor is it mentioned on any page of our website. DD214 Direct works with government agencies whose processing times can vary, and while the majority of our clients receive their documents quickly, timelines ultimately depend on the responsiveness of the issuing agency. In cases where delays occur, our team actively intervenes to help move the process along efficiently.The pricing for our service goes far beyond simple retrieval. It includes secure handling of sensitive information, expert support from trained Veteran Advocates, and full-service management of the request from start to finish. We understand our service may not be the right fit for everyone, and in situations where expectations dont align, we always work with the customer toward a fair resolution - just as was done in your case.Review fromGavun H
Date: 02/25/2025
5 starsGavun H
Date: 02/25/2025
This was personally a great experience for me. I received everything i needed in less than week. I really appreciate it.DD214 Direct
Date: 02/28/2025
Thank you for your 5-star review! Were so glad to hear that you had a great experience and received everything you needed in less than a week. At DD214 Direct, we take pride in assisting veterans and their families with efficient and reliable service. Having helped over ******* veterans and families, their trust in us speaks to our credibility and commitment. Your kind words reinforce our mission, and we truly appreciate your support. If you ever need assistance again, were here to help! ????Review fromRobert B
Date: 02/24/2025
5 starsRobert B
Date: 02/24/2025
Website easy to navigate and really fast delivery of requested forms!DD214 Direct
Date: 03/18/2025
Thank you for your fantastic 5-star review! Were so glad to hear that you found our website easy to navigate and that you experienced fast delivery of your requested forms thats exactly the kind of experience we aim to provide!At DD214 Direct, we know that accessing your DD214 can often be a complicated and time-consuming process. Thats why **** designed our website to be user-friendly and our service to be as efficient as possible. Our goal is to help you get the documents you need quickly and without hassle, so you can focus on what matters most whether thats securing VA benefits, applying for a loan, or simply having peace of mind.Your feedback means a lot to us it lets us know were on the right track and helps us continue to improve our service. If you ever need assistance in the future, please dont hesitate to reach out.Thank you for trusting DD214 Direct its our honor to serve you!Review fromRobert W
Date: 02/20/2025
5 starsRobert W
Date: 02/20/2025
Efficient and convenient. Well worth the money as no telling how long it takes..DD214 Direct
Date: 03/18/2025
Were thrilled to hear that you found our service efficient and convenient thats exactly what we strive for at DD214 Direct.We understand how important it is to have quick and reliable access to your DD214, whether its for VA benefits, retirement planning, or employment purposes. The traditional process can be time-consuming and unpredictable, but our goal is to eliminate that stress by streamlining the process for ****** means a lot to us that you found value in our service. If you or any fellow veterans need assistance in the future, please dont hesitate to reach out. We're always here to support those who have served our country.Review fromJames C
Date: 02/19/2025
4 starsJames C
Date: 02/19/2025
DD214 direct was very informative they were extremely quick and fair. They communicated very well and got my documents to me well under the time estimated.DD214 Direct
Date: 03/06/2025
Thank you for your feedback! We're glad to hear that you found our service informative, quick, and fair. Our team works hard to provide clear communication and deliver documents as efficiently as possible, so were happy we could exceed your expectations on timing. If theres anything we could have done to make your experience a 5-star one, wed love to hear your thoughts. Your input helps us continue improving. Thanks again for choosing DD214 Direct!Review fromTeri C
Date: 02/18/2025
1 starTeri C
Date: 02/18/2025
Unable to download document So not very happy And of course email is a no response emailDD214 Direct
Date: 02/19/2025
Were sorry to hear about your experience and appreciate your feedback. Our team has reached out to you directly and provided support, including the necessary password to access your document, which you have acknowledged receiving.We're glad that we have been able to process and fulfill your request within five business days, ensuring a timely turnaround. If you are still experiencing any difficulties or need further assistance, please dont hesitate to reach outwe are happy to help.Review fromKristina L
Date: 02/14/2025
5 starsKristina L
Date: 02/14/2025
Thank you will never be enough. Your staff and support are why my father will receive Military Honors as we lay him to rest. Without your help, acquiring the required documentation would not have been possible. So grateful for your service.DD214 Direct
Date: 02/19/2025
Thank you for your kind words. It is truly an honor to have assisted you during this important time. We understand how much it means to ensure your father receives the Military Honors he rightfully deserves, and we are grateful to have played a small part in making that possible.Our team is dedicated to helping families like yours navigate the process of obtaining these important documents, and your appreciation means the world to us. We are here for you if you ever need further assistance.Review fromSteven S
Date: 02/14/2025
5 starsSteven S
Date: 02/14/2025
Im thoroughly impressed!!! I will share my experience with everyone I know !!!! They get the job done!! Quick , fast , and in hurry. For those that need a copy of their DD 214 , go with these guys!! Dont waste your time with ****** etc.Yours Truly,***** ( USMC Retired)DD214 Direct
Date: 02/19/2025
Thank you for your incredible review! We truly appreciate your support and your willingness to share your experience with others. Its our mission to provide fast and reliable service, and were honored to have been able to assist you.Most importantly, thank you for your service to our country. If you ever need anything in the future, were here to help!Review fromjalisa w
Date: 02/13/2025
5 starsjalisa w
Date: 02/13/2025
help me solve thing in a timely manner made sure before hanging up that all my questions was answered and i was satisfiedDD214 Direct
Date: 02/19/2025
Thank you for your review! Were glad we could assist you and ensure all your questions were answered. Were especially pleased to have fulfilled your order in just one day! Your satisfaction means a lot to us, and we appreciate your trust. If you ever need further assistance, were always here to help.
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