Complaints

This profile includes complaints for Republic Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Republic Services Inc

  18500 N Allied Way Attn: Corporate Customer Experience Phoenix, AZ 85054-6164

• 

  Republic Services Inc

  3046 N Maple Mesa, AZ 85215-1115

• 

  Republic Services Inc

  P.O. Box 78829 Phoeinix, AZ 85062

• 

  Republic Services

  20667 5 Mile Hwy Onaway, MI 49765-9398

• 

  Allied Waste Services

  260 W Dickman St Baltimore, MD 21230-5005

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02Jun2023 I called the company to report that my recycling bin had not been emptied and the customer service person I spoke to said he had spoken to a driver and they would return to pick up the trash the same day or Monday 5th June but these days have passed and nobody picked up the trash. I called on 6th and I was told that the issue had been escalated and someone would be contacting me and also the trash will be emptied on the same day nobody did. I called today 07Jun2023 and the lady I spoke to had no explanation why they had not come around to pick up and said it was scheduled to be picked up today but that did not happen either. In the meantime I get a warning from the *** since my trash can has been out for too long. Unfortunately I have paid this company to provide a service but they are not and they seem to not care. They are either lying to me or have incompetent people working who care less for what they do but the part that they need to know is that I paid for the service and they need to get this done. I will not be giving them my business in the future but before I terminate my services I want ensure they empty the bin. Its just unacceptable that I have had to call these many times jut to get nothing done

  Business Response

  Date: 06/09/2023

  We apologize for the inconvenience this caused.  Both trash and recycle bins were emptied on 6/8/2023 @ 1:30pm. 

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday June 2nd, 2023 Republic Trash Services neglected to pick up/empty our 1 96/98 gal trash can by the usual 1-2pm for the last 24 years so I called them and they assured me they would come back around and get it by 6pm that day and to leave my can at the curb. Noone showed so the following Monday afternoon I called again and got the same response. Noone showed so I called Tuesday and was told we were on the pickup schedule for that day, they would escalate the call and a supervisor would call me. Haha, no call, no show and its now Wednesday evening 5:28pm, the city is threatening to fine us for leaving our trash can at the curb over 24 hours and Republic knows this. The neighbor was kind enough to let me put a bag of trash on one of their cans because I have no room left in mine! How or where do I file a complaint about this? They are paid by the city through our taxes every year so I have no leverage. I just want them to DO THE *** THEY ARE PAID TO DO. I also want future customers to know how this company treats their current customers. They do not care, they get paid regardless and that's the problem. Thanks for your time regarding this unfortunate situation.

  Business Response

  Date: 06/08/2023

  I apologize that your trash was missed once since you've had service. On June 2nd there was a new driver running the route that missed this street. We work daily to correct any and all issues so that service is where it should be. We strive for perfection but we do fall short at times. Thank you for your patience in resolving this issue. This company and all of its employees take pride in our service and take it very serious when customers are missed. I don't expect any service issues going forward and again, I apologize for the one missed pick up.

   

  thank you

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ever since Republic Services bought out ******* Waste Management here in ********, ** (*****) the service has went to TRASH. My pick-up is scheduled for Tuesdays, if there is a Holiday, they will notify ******* change in the pickup, this is perfectly acceptable. The issue is, they NEVER come on Tuesdays. Today is Wednesday, my can has now been on the street for over a day (garbage cans on the street really make the community look great said no one ever). My pick up 2 weeks ago didnt happen until Friday. So not only do I get to look at my, and the neighbors trash for an extra few days, I also get to pick it up multiple times because out street is in the farm fields, so when It is not picked up through the day, at night the coyotes, racoons and wo knows what else gets into the can and spreads it around for me to pick up in the morning. If I knew where the actual local office was, I would take it to them and drop it off in the lobby. If I am late paying my invoice, I have to pay a late fee, on top of all the other BS fees they already charge (Fuel Recovery fee....Its called the cost of doing business), so where do I send my invoice for a late pick up?

  Business Response

  Date: 06/09/2023

  I called and left a message for customer to call me. I put a 1 month credit on the account. I will also have supervisor follow up with driver to make sure trash is being serviced.

• Initial Complaint

  Date:06/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a letter to republic waste company stating I was canceling their service as of the date 6/1/23 and to remove their rash receptacle from my property on such date. I originally had hired ****** sanitation for my trash services and republic bought them out. My agreed upon rate with ****** was $76 every three months. Since Republic bought out ****** my bill has increased to $120 a month. Republic did not remove their trash receptacle on 6/1/23 and even sent me a bill for the dates 6/1/23-8/30/23. I have formally discontinued their services and asked them to remove their receptacle from my property as I have switched to curbside a much more affordable company. Republic needs to void theyre current invoice and remove theyre receptacle from my property immediately.

  Business Response

  Date: 06/07/2023

  Hello ******!

  Thank you for reaching out.  I know that you spoke with my colleague ***** today to help resolve the situation.  We are sorry to see you go.  We do have a work order to remove your trash cart on 6/12.  Also ***** removed the charge on your bill so please disregard the bill that you received.  Your account has been closed and we consider this matter resolved.  

  If in the future you decide to give ** another try please reach out to ***********  She gave you her direct number, ************.

  Thank you again!

  *******************

   

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've called 4 times and sent online messages 2 times in the past 3 weeks asking to speak with my account rep. **** time I was told I would be contacted with 48 hours. I initially hoped to change my services with them, but I would now like to cancel due to lack of communication.My account number is **************.

  Business Response

  Date: 06/13/2023

  We have followed up with customer. We are working to provide customer with the service decrease customer has requested.

  Customer Answer

  Date: 06/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As soon I moved to Liberty Trails, the only company providing trash pick up was Republic Service but also it was the company that **************** was suggesting. I tried to request service online but because the neighborhood was recently completed, I was not able to do it so I decided to call. I was paying an average of $170.00 every three months for mostly the first year until I found that I was overpaying for the service. The entire neighborhood was getting charged $58.00 every three months. I called back in January and nobody was able to explain to me the reason why I was overcharged. The person via phone fixed the price but filed for giving me credit for the extra amount that it is been paid, but nothing is been approved yet. It is been 6 months and nothing. I'm only getting emails from Republic Service charging me for the service, but nothing about the refund/credit. I have been calling them numerous times and nothing.

  Business Response

  Date: 06/06/2023

  Issued credits for the difference in the rates for the Jan/April/July/Oct 2022 invoices as well as corrected the additional rate of $68.12 that was on the account.  I spoke with ******, as well as emailed credit information over to him.  I informed him of the credits that have already been posted on the account as well as the additional credit that will generate.  Currently there are $180.68 in credits to be applied to the account.   Customer was very appreciative after I spoke with him and explained how i corrected the account.

• Initial Complaint

  Date:06/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Republic Services Inc. has not picked up our trash since May 19, 2023. Our entire area has not had service. Republic Services keep calling and giving different dates for pickup as of 6-5-23 it has not happened. Numerous calls and emails have been made to them.

  Business Response

  Date: 06/12/2023

  Due to driver shortage we did delay the service date for this customer to 6/9/2023. The customer was serviced on this date and all extra trash was serviced. We have also given the customer a credit on the previous ************* for the inconvenience. 

• Initial Complaint

  Date:06/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a contract with them and my trash is not being picked up. My trash has not been picked up for two weeks. I would like for them to not hold us to our contract when they do not honor their end of the contract.

  Business Response

  Date: 06/14/2023

  After speaking with the customer, she advised we did service her this week.  We also took all the accumulated trash.  She was pleased it was taken care of.

• Initial Complaint

  Date:06/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for new services and was to receive a 95 gallon container on May 4, 2023. I received a cart on May 17th. I was told that trash would be picked up the following day. My trash has been sitting at the curb since May 17th. I have made calls spoke with ******, *****, and ****** at the local office. I called on Wednesday this past week and was told that I was on route for pickup and the trucks stay out until 6 pm. No one came to empty. The trash is becoming a nuisance and needs to be picked up. Request pickup or refund of payment. I will go to a different company if necessary. I've been with Republic for 7 years and never had this issue.

  Business Response

  Date: 06/05/2023

  As of today, Monday June 5th, the customers containers were emptied.  There was an error in routing that has since been corrected.  Going forward the customers service day will be Wednesdays and the appropriate driver has been made aware of the missed service during the month of May.  It is our commitment that the customer will no longer experience missed ******************** going forward.

• Initial Complaint

  Date:06/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My neighbors and I have not had our trash picked up in over two weeks now From republic services off of west ******* street. Republic services failed to pick up On May 26,2023 and June 2, 2023. I got online to see If the company was having issues making service to their customers. While looking for that I started reading the reviews of the trash company. And in the 2 weeks l've been looking, the complaints have continued to pile up especially in the past several months. I've heard that they've even missed neighborhoods in ozark. My neighborhood is starting our 3rd week now with no pick up. Some of the people on the reviews are saying that Republic Services are not offering refunds and some people are canceling their accounts and Republic Services aren't acknowledging it, by not picking up their bin when people switch companies. I feel like some people like me are in a tight spot because I have paid for service through July 31st 2023, And I know if I cancel right now they will not refund me for my two months that I've paid for. I think the complaints are in the 1000's with the Better Business Bureau at this point. I just want the trash picked up because we have paid for a service and overflowing trash is not the best thing for our environment. One review said a Republic trash truck was going down ************************, and trash was flying out of the truck. They even posted the truck number. Local news *** did a report back in January 2023 reporting the exact situation customers are going through today. I also saw reports being made back in July 2022. It seem I'm starting to see a trend. I sent pictures. The 1st picture is of my trash bin. I wanted to show that my bin is not over flowing. I didnt want to give them a reason not to pick it up. I have been lucky enough to take my overflow trash to my parents until this is resolved. The 2nd pic is my neighbors. And there is way more around the neighborhood. Thank you for any help, ***************************

  Business Response

  Date: 06/09/2023

  This is the service day for the customer. We have given this address to the supervisor for the area and he will ensure the customer is serviced today. We will service any extra trash the customer has out for pick up. 

  Supervisor will ensure driver services this customer as scheduled going forward.