Business ProfileforAdjustPro Solutions LLC

When the ********** Solutions rep ************************* came to our home we were told that this would be a complete roof replacement including the shingles and elastomeric roof coating, we even pointed out a small leak in the elastomeric coating during the consultation, and we were assured that this would be included in the estimate. We never received the agreement that we signed prior to the work beginning on the roof, which should have been a warning sign. ********** Solutions contracted Nerd ******************* to do the actual roofing work, but they did not do the elastomeric roof coating portion of it, which we were made to understand by ********** was included in the project. When we talked to Nerd Restoration about the elastomeric coating we were advised they were not contracted to do the elastomeric portion by **********. This was quite a surprised us as ****************** the ********** rep was quite clear during our consultation that this was a complete roof replacement/repair, including the elastomeric portion of our roof. From this point on communication became very poor, there were no return calls, and when we did finally get ahold of someone in the ********** office we were told that they would make it right, but they did not. Furthermore, it's been over a month since the work was "completed" and we have still not received an itemized invoice to submit to our insurance company, ********** seems to have ghosted us, not answering or replying to our phone calls/emails - so now we are having issues with our insurance company because they have not submitted a finalized invoice from **********. This experience has truly been a disaster for us, and now we will be paying more out-of-pocket as we look for a contractor to finish the elastomeric portion of our roof as ********** straight-up lied to us about it. I would strongly discourage anyone from doing business with ********** Solutions.