Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AdjustPro Solutions is a COMPLETE SCAM! One evening a couple years ago some guys were walking around my neighborhood and my husband fell into their trap. Here we are nearly 3 years later and all that has been done is we were robbed by these people for $4,985 from my insurance company! I have called over and over again demanding I get my money refunded to me and keep getting the run around and completely lied to by anyone who answers the phone, first it was *****, I was told someone would call me to discuss my repairs, never happend, then after many months of apparent "missed calls" I talk to someone who tells me that I would need to come out of pocket nearly 10K that was when I asked ti cancel all of this because it seems like a scam. I was told I would get my money back, this has never happened, it has now been almost 6 months of being told "the check is on it's way" only to be lied to over and over. I have spoken to someone named ******* and was promised more than once by her that I she would be sending the check, nothing has ever arrived. I have spoken to *****, again, they claim to be contacting their accounting department, yet nothing. The latest SCAM they pulled was calling me on July 3, 2025 to tell me that check was issued and was being sent via ****, I was given a tracking number that said the check was supposed to arrive yesterday, July 8, 2025 but the package never arrived. I called **** and was told the package was cancelled! I have called and my number is recognized by them because when they answer they know my name- even though they still ask. I get put on hold and no one ever gets back on the line. THIS IS COMPANY IS A COMPLETE SCAM!!!!!

  

  Business Response

  Date: 07/09/2025

  We refunded Ms. ********* her check has been mail on 7-3-25. Anymore assistance from us please don't hesitate to let us know.

  Customer Answer

  Date: 07/09/2025

  I have ZERO confidence that my refund has been sent. I have been tracking the "package" and there is no estimated delivery time. I contacted **** and was told it appers the package may have been cancelled. There is no reason a package from ******* to ****** should take this long. Everything with this company has been sketchy and completely unreliable, this is just icing on the cake at this point. 

  

  Business Response

  Date: 07/21/2025

  ***** has received the check and she deposited it. 

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date hired 08/2023 They opened a claim with my insurance received and cashed it no work has been completed. The statute of limitations is expiring in August of this year. I called the this year and they said they had canceled my job because I asked them too. Which is incorrect they verified I had not cashed the check they sent to be. They said ********** was in charge of my project. I never calls with updates I have to constantly call to see where the status of ,y roof replacement is. I was than assigned another public adjuster who left ********** but I was not notified. I been now calling ***** at the company who takes care of scheduling with roofers and have not heard back. They are prolonging time me I have to constantly call back with no answer. The times they do answer I have constantly made it a point that the statue of limitation is running out and roof needs to be replaced. They assure me it will happen before than but no one has scheduled a date. I have signed and made my deductible and my insurance has also provided ********** all has been very uneasy jumping from one company to another with no communication. Constantly having to call to have my roof replaced with no solution. Any help is greatly appreciated I am a single mom who is constantly working and dealing with this has been very stressful. If you have any additional questions please reach out. I attempted to summarize and keep it short but I have record of all the calls I have made.

  

  Business Response

  Date: 07/09/2025

  Ms. ****** is moving forward with the build, their roof is being installed next week.

  Customer Answer

  Date: 07/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** B *********
  
   
  

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has stolen $4,985 from me by filing a claim with my homeowners insurance on my behalf then NEVER performing any work at all! I have repeatedly called and requested my money and keep getting told check will be sent out next week and it never arrives. It is impossible to get someone in the phone who can give me straight answers. Bottom line, I want my money refunded so I can have work done on my home! My insurance company tells me they cant do anything because there is an apparent agreement of which *** never seen nor approved. I want my money!!!

  

  Business Response

  Date: 07/17/2025

  ***** was refunded two weeks ago and she deposited the check. Let me know if i can assist further

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * Canceled the process before the final contract was done with the understanding that a percentage was going to be deducted due to cancellation * Was promised to be given the difference of the claim amount after deductions per Texas **** 10%* Checks issued to Adjustpro one for $4,833.15 and other one for $998.26 ($5,831.41)* Still waiting on refund of the difference of $5,248.27 * Last contact was was on 1/17/2025 and no response as of yet

  

  Business Response

  Date: 06/24/2025

  We are refunding Ms. ****** in the next two weeks, and Ms. ****** is aware. Thank you 

  Customer Answer

  Date: 06/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Adjust Pros Solutions and NERD Restoration where walking around my neighborhood offering their business to everyone and at this point I could say I fell for their trap. We talked about getting my roof repaired and that they were going to help me with my insurance company. Signed paper work, insurance company sent a check for more than 7000 dollars, I paid the 1000 dollar deductible. After that didn't hear from anyone for months this was around Aug/ Sept of 2024. I beginning calling to ask if everything is ok no one responds to my calls. I lose coverage with my insurance company and no other company wants to offer coverage until the roof is repaired at this point. Till this day all I get is a maybe next month we can start, I've been getting that same response since January. I call and they give me the runaround's and can never get a response from anyone. I've called both Adjust Pros and NERD restoration they both point fingers at each other and never give me an answer. My roof needs to be repaired before it gets worse, it rains and it leaks now which it didn't before. I just want a full refund of the check and my deductible so that I can get my roof repaired with another company.

  

  Business Response

  Date: 04/15/2025

  Note fro the contractor:

  Hey ******
  
  
  I have spoke to her a few times. We have her on the schedule and hopefully will be built in 30 days. Last time i spoke to her she seemed okay if we build it soon she will be okay.
  
  

  
  

• Initial Complaint

  Date:04/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company replaced my roof with no problem however they detached my solar panels and until this day they were left without producing energy causing my electric bill to be higher for a whole year. Recently they have contacted me saying that before detaching the solar system was not producing but this information was provided a whole year late and if that was the case I need to know that information before detaching the solar panels and also my electric company is saying that in the past the solar panels were producing and that the reason my bills were low or nothing in some month. Adjust Pro sent me a letter asking for money and threatening us that lack of payment will result in a lawsuit and that it will be our responsibility to pay not only them but all the cost for this lawsuit. All I need is for my solar panels to work properly again and for them to collect the payment from the insurance company since I pay my fare share of the deductible.

  

  Business Response

  Date: 04/15/2025

  This has nothing to do with our service buti did reach out to the contractor and this is what they said: 

  We removed the customers solar panels to facilitate roof repairs and subsequently reinstalled them once the roofing work was completed.
  According to her, the system has not been producing at the same level since the reinstallation.
  A tech was dispatched to the site on 8/20, and based on his assessment, the system is producing during the time of the visit
  However, since we do not have access to her monitoring data, we are unable to verify production through the Enphase app.
  We gave her instructions last year, she was supposed to contact Enphase to request the transfer of monitoring access.
  As of now, the transfer has not been completed.
  I recently spoke with her and reiterated the same instructions. She agreed to contact Enphase and will follow up with us once that is done.
  

  
  

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 2023 I hired AdjustPro Solution to fix my roof. Everything was going great until they stopped coming. Nothing was fixed and nothing was started physically on the house. On December 2024 a new company came in to fix my roof. Gave all my information down including insurance. To my surprise with in a few days they called me to let me know insurance was payed out for this issues. Nothing was notified to me nor my roof was fixed. I called insurance and they told me that they had formally payed for this issue and it was fixed on there end. Insurance recommended me to filled an official complain and contact them directly. I called Adjust pro and because of the contract they told me that they could only return 70% of the insurance money. We came into an agreement on January of this year that they would fix me the roof and call it a day. On February 22nd they send over a company called **** that is affiliated with them to fix the roof. I choosed color, texture and they said all they needed was $1000 of the deductible to get started. I payed them and until now I havent heard anything from them. I keep calling them and reached out and they just keep giving me the round about. Is now April 1st and nothing has been fixed.

  

  Business Response

  Date: 04/15/2025

  Mr. ****** is communicating with the contractor for his build and his roof was scheduled to build 4.18.25. Let me know if i can help in any other way, Thank you

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have been under contract with AdjustPros Solutions for a year and 5 months at this point. according to my insurance company they had one year to provide me with a new roof. nothing has happened. they are requesting more money and more time.

  

  Business Response

  Date: 02/20/2025

  I spoke with Mr. ******* and we will be build his roof once insurance approves his Solar D&R. For any futher assistance in this matter please let me know, Thank you.

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was June 28th 2024. The Estimate was received on January 14th 2025. Policy # is **********. The date inspected was 7/24/2024. I don't know what is going on. I called my insurance agent - **************** @ ************ and asked them why am I receiving this information and why are the checks sent to my address with the payee Adjustpro Solutions and ***** *******. He did not know and he is looking in to it and will get back with me. This is very stressful and I think it's FRAUDULENT.

  

  Business Response

  Date: 02/20/2025

  Mr. ********* roof was built 10/10/24, Depreciation and supplement check (for work that was done or needs to be done) was sent to ***** with his name and our company name on the check. Mr. ******* is owed a refund for work not preform by us, and he would do that work on his own. But we need to collect the funds for the work that was preformed before we can issue his refund, unfortunately we have had difficulty getting in contact with Mr. ******* to explain this to him. Please let us know of anything else we can assist with in this matter, Thank you. 

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date Adjpro solutions came to my home 2/21/2024 asked if I had damage from the hail storm on 8/31/2023. I said yes, we started a claim.Adjpros received a check from Liberty Ins. on 3/2024 $ *******l I kept calling and was told they were trying to get more money for the damage. This was for months. finally on 7/9/204 I called and talked to **** the Supervisor to close this case. I talked to **** and he explained I would only get 70% of the $ ******* I agreed and said I just wanted closure on this. The amount I was to rec. was $*******. I was told they even had already cashed the check when I called Liberty Ins. The dispute is I would like my check for $ ******* I only got the run around with this company and made many, many calls to them. I finally talked to ***** ***** and he was trying to help me from AdjPros but he too started telling me they were not getting back to him aswell. Thank you

  

  Business Response

  Date: 01/08/2025

  This refund is being processed and will be sent out 1-17-25, Let me know if there is anything else we can do. Thank you

  Customer Answer

  Date: 01/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******