Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Capital Processing Services has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCapital Processing Services

    Payment Processing Services

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    P.O. Box 57963, Phoenix, AZ 85009
    BBB File Opened:
    6/9/2010
    Years in Business:
    18
    Business Started:
    1/1/2006
    Business Management
    • Mr. Jeffrey Stephan, Owner
    Contact Information

    Principal

    • Mr. Jeffrey Stephan, Owner

    Customer Contact

    • Mr. Jeffrey Stephan, Owner

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/12/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Received a phone call from ************** where I was left a voicemail to call Capital Processing Group and speak to an "attorney".I called and I was talked over while it was explained that I owed some aprox. $400 from a *************** account I had opened when I was 17. I'm ****************************************** my early 20s and have no collections or outstanding items and I have a stable and normal job and make good income. I know this debt was already taken care of many years ago although I don't remember what year exactly.The man proceeded to cut me off and tell me that I couldn't handle my debt and that he was transferring me to his lawyer.His "attorney" ******** came on the phone as a "favor to his friend" and proceeded to act like a very mentally sick individual. Apart from the below there were approximately 50 other insults that I couldn't even keep track of. To the best of my recollection, he told me the following:"I was a bean and I need to go finish building the wall.""Oink Oink I need to get on a treadmill.""I know everything about you, proceeds to attempt to name my siblings.""That I was from Mexico and ***** POWER." When I replied I wasn't from ******, what was he even saying, he said it didn't matter and names other hispanic countries."That I was lazy and needed to pay my debt.""That people like me are whats wrong with this country.""That because I used the phrase 'intimidation' I had tons of debt collectors already calling me." Because ******** can't fathom someone knowing when something isn't right, legal, or even legit.There were so many racial slurs' I can't even repeat comfortably. The main point is that I was harassed by this company and I hope in fact he was recording because I am also going to take steps via the attorney general.This business is a nasty piece of work with people who belong in a hospital not calling people at their homes. Please do not give in to this business's fear tactics and give them money.

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.