Business ProfileforBill Luke Chrysler Jeep & Dodge Inc

Untruthful Advertising. I had an appt to see a used truck, confirmed it was still available 1 hour prior to arriving. 15 minutes before I arrived the sales man called me to say It just drove off the lot. This was in ******* and i had an appt at the ***************** in San Tan at 5:00. Called and confirmed the truck was still available and was told yes. 4:45 a different sales person called to tell me truck was just sold - but they had others. Two different locations with the same scenario! Next day i received an email from ******* stating truck price was lowered!!! Had a friend call the dealership and was told trucks were still available. This dealership is not trustworthy and uses faulty advertising to bait you. After my experience i went on yelp and found out others had been victims of them as well.

We understand the disappointment you must feel after missing out on a truck that you were interested in. However, we would urge you to reconsider your review. The vehicle you were interested in absolutely existed, as all of our inventory does. It just happened to sell to a nice retired couple from Pine shortly before you were able to get here. We would like to point out that our consultant did call you prior to your arrival, which is the opposite of a bait and switch tactic. If we were a dirty dealer wouldn't we wait until you arrived to break the bad news? He also texted you two hours prior to that phone call. "Hi ***, just to let you know, you can place a deposit on this truck to ensure no one comes in and starts a deal before you get here." You're absolutely correct about one thing though, the great prices we post are definitely designed to get you in the door, but they are also meant to sell cars, not make people mad. Again, we understand how disappointed you must've been to receive bad news, in rush hour, after a long drive, but we can assure you that we were 100% honest with you. I would invite you (or anyone) to come down to our location and we can go through our posted inventory together. We promise that we will be able to show you/account for every single vehicle on our website.