Customer ReviewsforBill Luke Chrysler Jeep & Dodge Inc

I bought a truck from this dealership on August 28th, I work in field where I interact with a lot of people and a majority of them said to use this specific dealership. I needed a newer & bigger vehicle due to my family getting bigger and I had a family trip coming up so thought I would take advantage of this beautiful Silverado they had. Everything went smoothly, salesman was great, only complaint I have is I didnt get my spare key programmed so I currently only have one. Its been a couple weeks since I purchased the vehicle and everything was going great until today. I finally took my family on vacation in my new truck, no issues until we drove back today. About in an hour into my trip my RPMs dropped and the engine light came out. I pulled over to make sure everything was okay and even waiting about an hour hoping it would reset and it didnt. Luckily I made it home and Im hoping its nothing major but the dealers response was not what I expected. I called in and told them and they told me to take it to ***** since its through the manufacturer. Mind you, I havent even made the first payment. Extremely disappointed in their response and attitude towards the situation. I work for a really big company and the customer comes first always and in this situation I feel as they just got my money and forgot about me. I will never use this place again and will definitely pass the word along to everyone I know and interact with.

The worst car purchase of my life. DO NOT BUY HERE! I purchased my Jeep Grand Cherokee here and 1 month later i had to bring it in for water pump issues. I've had my Jeep for a year now and its been for service over 10 times. I got it back yesterday and it needs to go back again. Same messages still coming up. They've replaced my AC, 4 water pump changes, new engine and other things. And i still can get a healthy working vehicle from this place. Weve spoke to ********************* the ** and get no where. I sent him this email aside from many and no response, My car needs to go back, I picked it up yesterday. I had three error messages and supposedly you guys fixed it. Change the water pump replace the valve did whatever the heck you guys needed to do but yet again, Im still getting those error messages. when is this going to end honestly? Please if you think Im exaggerating go do the research, the work and look at our records how many times Ive been there for this car how many rentals Ive had to be in an out of every single time I take my car out of your shop theres an issue you guys didnt put my cabin filter, something wasnt closed correctly. My husband had to go and fix it like theres always an issue every single time I literally take it for an oil change and next day issues are happening and now I needed a new engine. Its ridiculous. What am I supposed to do with my car now the same messages are coming up that I complaint about and you guys supposedly corrected. What am I supposed to do about my car? I have kids is my car not safe? What are you going to do about this?

Over a year ago my truck started leaking air because of one or multiple bolts broke. I took it in and they fixed the problem but a couple of weeks later I started hearing a small leak which I didnt think anything of. After months of that the noise got louder n louder so I started getting worried n got it checked. I knew it wasnt the manifold bolts again because it sounded different this time. I went and got new tired and they told me it was coming from the ****** that connects to the manifold so after a couple months I finally decided to take my truck in to ***************** in January. When I showed up I told ***************************** what the issue was and exactly where the noise was coming from because I got it checked by a ***** of mine. I told him it was leaking air from the ****** that connects to the manifold. He told me he would get it checked by the tech. I had to call because they never called me and like always he said he was just about to call me. Told me that both sides of the manifold had broken bolts and the parts were on back order and told me they fixed the ****** problem. As soon as I heard the truck coming I knew they didnt fix anything cause I could hear the noise still. they told me it would be two weeks like four different times and that was because I called then to ask about the parts because they never communicated with me about nothing. The guy on the phone would always tell me two more weeks n that I was second on the list and to this day 3 months later they still havent called me to tell me anything so I gave up on them and got my truck fixed somewhere else where they actually know what theyre talking about because they told me it was the ****** n come to find out ***************** tightened the ****** crooked and busted it which the air was coming from there exactly what I told ******* was the ************ said they supposedly fixed. I ended up having to pay $190 because ***************** never did anything about ****** got tired of hearing my truck sound like c***

We are super impressed with the service we received from both our salesman ************************* and our Delivery coordinator ****. Because of them we will come back for our next vehicle and refer ***************** to everyone we know!

Do they really want to sell? I called the service manager for which I had spoken to before for and asked for an in on a good salesperson. He gave me the sales manager's name and I soon spoke to him. He lined me up with a SP and I drove a vehicle and was looking to buy a Gladiator and Compass. To start I did my research online and both vehicles he priced, were 4 to **** over website price. He then offered me **** for a vehicle I was offered 4 to **** more by ******************** and **** and I just sold for *****, booked ***** plus. I was a little disappointed, because I purchased my Power Wagon there and my uncle retired from ****, so I thought I'd give it another try. So, I sold the car and had a good down and called ***** back. I received a single word response. Weak! I'm thinking customer service and sales are last on their list.

Amazing service, great people, straight to the point, attentiveness is amazing, helpful and willing to go the extra mile if needed.Everyone is polite and helpful, at no time do you feel like it's you against them.Real pleasure to have bought my truck here

Everyone was great! Made the process super smooth. ******* and ******* took great pridevin helping me find the perfect truck for my family. I would by from them anytime. Great customer service and a huge inventory to choose from.