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Business Profile

Electronics and Technology

Protecht Inc
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for Protecht Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Protecht Inc has 4 locations, listed below.

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    Customer Complaints Summary

    • 157 total complaints in the last 3 years.
    • 77 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/05/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      COMPLAING Transaction Date: September 13, 2022 Amount Paid: $65 (for $100 coverage of the ********* Marathon event)Committed to Provide: Coverage in case of incident Nature: They are declining the claim. As an athlete I am very aware of my health and recovery. I do not rely on constant trips to a physician with every event. I am a small business owner and pay for my insurance out of pocket. I focus on living healthy instead of unnecessary trips to a hospital. This is no different. I do not need to know to a physician to know that I hyperextended my knee and am unable to train and run this event. I tried to seek resolution with them, but they refused. Since I am unable to provide a physicans note, they are denying my claim.Policy ID: ***************

      Business Response

      Date: 04/07/2023

      We received your complaint regarding your claim. 
      We value you and understand your concerns and we will be contacting you directly to discuss this further. 

      We thank you for your feedback.

      Sincerely,

      FanShield 

      Customer Answer

      Date: 04/12/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************

       

    • Initial Complaint

      Date:02/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased ticket insurance for the ******* 500. My truck broke down on the way (4 hour drive) and I finally found the problem, but too late to make the race and also injured an eye so we returned home.Now Fanshield is coming up with excuse after excuse instead of honoring their policy.I'm an ASE Master L1 tech and I fixed my own truck but they said I must have a receipt from someone else???I'm on extended medical leave with no current job and have serious eye Retina issues which have been documented to Fanshield, but STILL NO REFUND!!!!!!

      Business Response

      Date: 02/21/2023

      Thank you for bringing your consumer complaint to our attention. We would like to assure you that we have received your complaint and are taking it seriously. To ensure a swift and satisfactory resolution, we will be working with you directly through a private communication channel. We appreciate your patience and understanding during this process.

      Customer Answer

      Date: 02/22/2023

       This company appears to be in the business of denying claims.

      Have filed complaint with ****** regarding them selling ******************** FAKE products attached to their seat sales.

      Will be paying a lawyer to sue ******************** to recover the premiums and force payment of claim.

      Business Response

      Date: 02/22/2023

      Unfortunately, no benefits are available in these circumstances as we have described to you directly.  If you have further questions or wish to provide additional information, please do so through the private channel provided to you. We value your business and apologize that this experience was not satisfactory to you.

      Customer Answer

      Date: 02/23/2023

       Have been in contact with my previously assigned ******* 500 corporate official to forward and discuss with ****************** the need to re-evaluate future business relationships with Fanshield or their corporate owner based in *******.

      I see MANY complaints filed against this company for basically similar reasons.

      Maybe my ******* Secretary of State can stop them from doing business in *******.

      When I file claims with my county Small Claims Court, I will see about attaching the *********** to the complaint as with the State court when I pay a lawyer.

      I'm sure NASCAR will not appreciate their type of operations when they learn of this continuing situation.

      I own property in ******** **, so I will also see about filing in-state charges / complaint with my county seat there with the ** Secretary of State.

       

       

       

       

    • Initial Complaint

      Date:01/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FanShield was to provide hotel refund if I was unable to attend the event that I had booked the hotel. When my wife came down with respiratory problems and prescribed medication and told to rest which precluded making the trip they essentially made the process to get the refund impossible. Their last correspondence is attached.

      Business Response

      Date: 01/17/2023

      Thank you for reaching out *******. We value you and care about your experience. We will be contacting you directly to resolve this issue. Again, thank you for your feedback.

      Sincerely,

      FanShield


    • Initial Complaint

      Date:11/18/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/8/22, I purchased 1 ticket for an upcoming concert for 11/21. I had purchased FanShield's insurance just in case. On 1/18, I experienced a health situation that has prevented me from attending the 11/21 concert. I was not made aware that additional medical documentation was needed in the event of illness. I do not feel comfortable sending a third party entity medical documentation, and I am requesting a refund on the basis of that as well as the fact that there was no language around medical documentation required in order to utilize FanShield's service. COVID and RSV cases are extremely high in my county, and I feel it is impractical that FanShield is not more focused on community safety.

      Business Response

      Date: 11/22/2022

      We received your complaint regarding the documentation required for proof of loss . 
      We value you and understand your concerns and we will be contacting you directly to discuss this further. 

      We thank you for your feedback.

      Sincerely,

      FanShield 

      Customer Answer

      Date: 11/22/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************

       

    • Initial Complaint

      Date:10/24/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband became very Ill and the doctors do not want you to come to the office to get a note if you have Covid symptoms. I know their policy excludes pandemic which is very confusing because Covid is no longer considered a pandemic. I feel this is a scam. We are both seniors on fixed income. This is terrible to be treated this way. Please have them approve my refund.

      Business Response

      Date: 10/27/2022

      Hello *******,

       We received your complaint regarding your claim. 

      We value you and understand your concerns and we will be contacting you directly to discuss this further. 

      We thank you for your feedback.

      Sincerely,

      FanShield 

      Customer Answer

      Date: 10/28/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *******************************

       

    • Initial Complaint

      Date:10/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was suppose to be going on vacation to ******** and I booked a hotel on the way to stay over night on my wain Columbia S, C. and I took out insurance. Due to the hurricane I had to cancel my vacation and the hotel. Now the insurance on the room refuses to pay even though I had to cancel due to hurricane. They really give some dumb excuses.

      Business Response

      Date: 10/18/2022

      Dear ******,

      We received your complaint regarding your stopover hotel accommodation.

      We value you and understand your concerns and we will be contacting you directly to discuss this further. 

      We thank you for your feedback.

      Sincerely,


      FanShield 

    Protecht Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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