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            • SRP

              PO Box 52025 Phoenix, AZ 85072-2025

              BBB Accredited Business

            Business ProfileSRP

            Electric Companies
            BBB accredited business

            Contact Information

            PO Box 52025

            Phoenix, AZ 85072-2025

            Visit Website
            Email this Business
            (602) 236-8888

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            Customer Reviews

            1.59/5

            Average of 27 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            47 complaints closed in last 3 years

            16 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/1/1958

            Years in Business: 121

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company is a public power and flood irrigation utility, providing electricity and water to Central Arizona residents and businesses.

            Business Details

            Location of This Business
            PO Box 52025, Phoenix, AZ 85072-2025
            Email this Business
            BBB File Opened:
            2/1/1958
            Years in Business:
            121
            Business Started:
            1/1/1903
            Business Incorporated:
            1/1/1903
            Accredited Since:
            2/1/1958
            Type of Entity:
            Corporation
            Alternate Business Name
            • Salt River Project
            • Salt River Valley Water Users' Association
            • SRP Agricultural Improvement & Power Dist
            Business Management
            • Consumer Ombudsman Office, Consumer Ombudsman
            • Mr. Artie Whiting, Director of Consumer Affairs
            Contact Information

            Principal

            • Consumer Ombudsman Office, Consumer Ombudsman

            Customer Contact

            • Consumer Ombudsman Office, Consumer Ombudsman
            Additional Contact Information

            Fax Numbers

            • (602) 236-2043
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            47 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/10/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            Srp charged me a returned payment fee after I made a payment also SRP turned off my electric off after payment was made and did not credit payment to my account and put it toward returned payment after I called and discussed the account. I have spoken with my bank and my account never had a returned payment. I would like to have this issue corrected asap and my account back in good standing as I have never owed SRP or had a returned payment
            Read More
            Read 46 More Complaints

            Customer Reviews

            27 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Mikaela V

            12/06/2023

            Every time I call SRP they are so friendly and so helpful. I have recently been hit with a lot of personal things in life that have caused me to get behind on my bills. Losing a family member and needing to travel, having to pay to put my pet down (which is so expensive), among a lot of other things. Today my power went off because I was so behind and I only have $25 to my name. I'm a single mom who works from home. The person I spoke to was so kind, understood I was dealing with a lot, and showed empathy. She helped me push out my date to pay when I knew I could and got my power back on right away. Bless her, she was wonderful. Every person I have talked to any time I have called have been so willing to help and never gave me any issues. I will say I do not have the m-power box plan, which has been better for me as a single mom. I see all these negative reviews on here but I have had nothing but a wonderful experience. I hope this is shared with the staff and gets back to the person who helped me.

            SRP Response

            01/10/2024

            We appreciate the positive sentiments and we're happy to see SRP's customer service team was able to assist in getting power restored. The review has been relayed to the employee's supervisor. Thank you.
            Read 26 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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