27 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Mikaela V
5 stars12/06/2023
Every time I call SRP they are so friendly and so helpful. I have recently been hit with a lot of personal things in life that have caused me to get behind on my bills. Losing a family member and needing to travel, having to pay to put my pet down (which is so expensive), among a lot of other things. Today my power went off because I was so behind and I only have $25 to my name. I'm a single mom who works from home. The person I spoke to was so kind, understood I was dealing with a lot, and showed empathy. She helped me push out my date to pay when I knew I could and got my power back on right away. Bless her, she was wonderful. Every person I have talked to any time I have called have been so willing to help and never gave me any issues. I will say I do not have the m-power box plan, which has been better for me as a single mom. I see all these negative reviews on here but I have had nothing but a wonderful experience. I hope this is shared with the staff and gets back to the person who helped me.
SRP Response
01/10/2024
We appreciate the positive sentiments and we're happy to see SRP's customer service team was able to assist in getting power restored. The review has been relayed to the employee's supervisor. Thank you.Review from Jose R
1 star11/27/2023
The neighbors had an electrical issue. SRP knocked on my door and explained that the issue is under my front yard. They dug up my freshly reseeded grass and destroyed the way it looked. They said someone would contact me but no one did. I had to reseed and spend money out of my pocket to fix it. Its sad that they can destroy personal property and not have to fix it.SRP Response
11/28/2023
We're sorry to hear about this experience. If you'd like to reach out to SRP's *************************** at ************, we can investigate this matter further. Thank you.Review from Stacy M
1 star11/09/2023
I pay $245/month on a budget plan and I cant even get my phone to charge in less than 6 hours due to their clean energy plan. They are ripping customers off left and right. They need to be fined and sued.Review from Ran T
1 star10/27/2023
Just got my first bill from SRP and I was charged a monthly $20 "fee". When I originally setup my account a month ago the SRP rep made no mention of the $20 monthly "fee". Had I known I would moved into an apartment complex that doesn't use SRP. The lack of transparency makes me angry and leaves a bad taste in my mouth. Won't do business with them in the future!??Review from Dom C
1 star10/16/2023
11 days and counting SRP couldn't be bothered by a priority job. They are even trying to change the design as well. I live in this house. I've literally had to fund and find alternative shelter for half a month now. Unacceptable.SRP Response
10/30/2023
Hello, If you need further help with the design delays, you can call Consumer Affairs at ************ or email ************************************* Thank you.Review from Jasmine J
1 star09/27/2023
Been waiting on my deposit back for 3 weeks now. I'm a homeless single mother and I need my money. My daughter needs milk. I call them everyday and they say it was put in the mail on the 7th. I will NEVER EVER get an apartment with SRP. and I don't recommend them to anyone.SRP Response
10/30/2023
Hello, If you're still having an issue with your deposit, you can call Consumer Affairs at ************ or email ************************************* Thank you.Review from Eric P
1 star08/31/2023
Terrible absolutely Terrible the could careless about thier customers. Thier infrastructure is terribleReview from Joshua G
1 star08/01/2023
rip off artists... not like you have a choice though... good luck...SRP Response
08/14/2023
Thank you for sharing your comments. If you would like to share more about the specifics of your account, you can email the *********************** at ************************************* Thank you, SRP Consumer AffairsReview from Br C
5 stars04/10/2023
We had a transformer blow behind my house on Easter at 8:30pm. I received a text but still called to let them know exactly where it was and service was back up in less than an hour! Whenever I call in their representatives are always knowledgeable and helpful.SRP Response
04/10/2023
Thank you for sharing your comments and positive experience with SRP! We will be sure to share your review with the call center staff. -SRP Consumer AffairsReview from Bethany W
1 star03/16/2023
I've had 35 power outages in 36 months. 9 outages in the last 10 weeks. SRP never has a long term solution, they don't have answers, they have no one for customers to contact or speak with to explain why the outages continue to occur, and they clearly aren't doing anything to fix the issue in a sustainable way. There is no retribution for customers for the inconvenience. Working from home gets halted every time power goes out, lost revenue, lost groceries in the refrigerator. Where is the governing body that is responsible for the oversight here?SRP Response
03/22/2023
Consumer Affairs is working with ******* regarding her concerns and will provide additional information, options and/or solutions after researching the situation.
Customer Review Rating
Average of 27 Customer Reviews
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