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Business Profile

Collections Agencies

U S Collections West Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for U S Collections West Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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U S Collections West Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/15/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i am not liable for this debt with *************************** Grantor Tust. I do not have a contract with u s west collections they did not provide me with the original contract as requested.

      Business Response

      Date: 01/16/2024

      She is correct she doesnt have a contract with US COLLECTIONS WEST,INC. BUT SHE did have a contract with  *************************(DBA ***** RIDGE APTS **** ***************** *** ** )) we sent copys of all media  including the lease agreement to her on 8-30-22 when we received  a dispute from her via experian credit reporting, a judgment has also been adjudicated against her ,

    • Initial Complaint

      Date:01/07/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with us collections west **** I do not have a contract with us collections west **** they did not provide me with the original contract as I requested

      Business Response

      Date: 01/08/2024

      WE DONT HAVE ANYONE IN OUR SYSTEM WITH THAT NAME AT THE ADDRESS PROVIDED OR PHONE NO# PLEASE PROVIDE ACCOUNT NO# AND OR FULL SSN

      Customer Answer

      Date: 01/08/2024

       this is a response back to the complaint I made my ss# is ***********

      Business Response

      Date: 01/09/2024

      WE DO not have any matches with the ssn that he provided please provide the account no# assigned to this account listed with experian credit reporting 

    • Initial Complaint

      Date:01/07/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ***************** I do not have a contract with US Collections West **** They did not provide me with the original contract as requested.

      Business Response

      Date: 01/08/2024

      She did sign a contract with our client who assigned the account to us, we also sent her copys of the lease  to her i9-22-2022

      Customer Answer

      Date: 01/08/2024

      I do not have a contract with US Collections West Inc. 

      Business Response

      Date: 01/09/2024

      she is correct she doesn't , our last response states she has contract with  our client, it is very clear what our position is thanks

    • Initial Complaint

      Date:01/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company used to own the apartment building ******************** St which was formally known as The Tides on Lemon Street at the time I signed a lease there August of 2018. I was shown a different unit at the time I came to view the apartment. I was told I would not be able to get the keys to view the unit until I paid the first months rent and signed the lease. I was taken advantage of by the Leasing agent at the time whos name was ****************************** upon moving in, there was a horrible stench throughout the unit. We eventually found mold through the kitchen and bathrooms. I immediately notified ******* and asked if we could be moved into another unit because no one should have to live with black mold. He denied my request and told me that its not a big deal and that he would have a mold contractor out within a few days to take a look at our unit. The next few weeks we were given the run around on why mold contractors have not begun working on our unit. 17 days later on the 17th of September, mold contractors finally came to begin work on our unit and they told us that we needed to pack our stuff and evacuate IMMEDIATELY because the black mold infestation was so bad that it would be hazardous to our health. Those few weeks, my apartment became a construction zone. The kitchen sink along with parts of the wall in every room were removed. I decided to end my stay at the Tides on Lemons expecting a full deposit for being given an uninhabitable unit. ******* denied giving me my deposit, despite the unit being filled with black mold. This incident happened in 2018 and still affects my credit till this day. I am looking for the $1465 balance on my credit profile to be removed. The apartment complex is closed till this day because of how uninhabitable the apartments were. They kept my $1,700 deposit, and Im not even asking for that back. I just want this removed. Photos are attached from the review I left years ago on *******

      Business Response

      Date: 01/05/2024

      WE ARE  NOT  THE ***** ON LEMON, WE CAN NOT CONTROL WHAT THEY DO OR HAVE DONE IN THE PAST, THANKS

    • Initial Complaint

      Date:12/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with company CoLab. And I do not have any type of contract with Columbia debt recovery collection agency.They do not provide me with original documentation with original signatures as request and required by law. I demand for this account to be removed from my credit report immediately as required by law., as this has caused me harm.

      Business Response

      Date: 12/05/2023

      WE ARE NOT *************** , NEED FULL ACCOUNT NO#  AND OR SSN, THANKS

    • Initial Complaint

      Date:11/12/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* APARTMENTS. I do not have a contract with COLLECTIONS *** **** they did not provide me with the original contract as requested.

      Business Response

      Date: 11/14/2023

      WE DO NOT HAVE ANYONE  WITH THE NAME ***************** THAT LIVES IN ******  IN OUR DATA BASE, WE WILL  NEED  THE  SSN OR OUR ACCOUNT NO# ASSOCIATED WITH THIS ACCOUNT

      Customer Answer

      Date: 11/17/2023

      A100LUXXXXXXXXXXXXXX

      Provide the original contract for this account as requested.

      Business Response

      Date: 11/17/2023

      WE NEED OUR ACCOUNT NO# OR YOUR SSN, THANKS

      Customer Answer

      Date: 11/23/2023

      I have disputed this account not to give you information but request it. Please provide the original signed contract or remove the account. You have the information that I have to give to you. 

    • Initial Complaint

      Date:11/04/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with AZ the *********** And Prop MGMT. I do not have a contract with US Collections West **** they did not provide me with the original contract as I requested.

      Business Response

      Date: 11/06/2023

      OUR client placed an account with us to collect from   ******************,  he disputed this account back in April 2020, at that time we send him copies   of his signed contract and  documents provided by our client((  AZ REL ESTATE AND PROPERTY MANAGEMENT,

      Customer Answer

      Date: 11/10/2023

      I do not accept the response.

      The original creditor has already written off this debt,  and I did not receive a ****c. I DO NOT HAVE A CONTRACT WITH US Collections West. 

      Business Response

      Date: 11/13/2023

      EVEN IF OUR CLIENT DID WRITE IT OFF, HE STILL OWES IT,  The are not required to send him a  **** unless they report the loss to the ***

    • Initial Complaint

      Date:10/28/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with U S Collections West Inc, I do not have a contract with U S Collections West Inc, they did not provide me with the original contract as requested.

      Business Response

      Date: 11/01/2023

      the debt in question was turned over to us to collect by another creditor, we  sent validation which includes  a copy of her signed contract with the original creditor, If she has questions, she is invited to call my office and speak to me directly, *************************** ********************

      Customer Answer

      Date: 11/01/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

       

    • Initial Complaint

      Date:10/27/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is not my account. I am not liable for this debt with AVALON SCHOOL OF COSMETOLOGY. I do not have a contract with the collection US COLLECTIONS WEST They have not provided me with the original contract as requested. The company has knowingly reported a fraudulent account on my credit report. I demand this be removed from my credit report immediately

      Business Response

      Date: 11/06/2023

      We do not have a contract with  the  consumer but our client  ************* of cosmetology does and we sent copies to the consumer on 9-13-2023

       

      Customer Answer

      Date: 11/07/2023

      Please provide verification and documentation that there is a valid basis for claiming that I must pay the debt to the current creditor. For example, can you provide a copy of the written agreement that created my original requirement to pay?

      If the above requested information cannot be provided, legally, you are required to remove this from my credit report 

      Business Response

      Date: 11/07/2023

      WE ALREADY SENT TO HIM   AT LEAST ONE TIME BEFORE, HE IS WELCOME TO CALL ME  AND  SET UP A TIME TO COME IN AND REVIEW AND PICK UP COPIES OR HIS  SIGNED CONTRACT WITH THE ORIGINAL CREDITOR, ALSO  ONCE  THIS IS PROVIDED , WILL HE EVEN PAY??????

      Customer Answer

      Date: 11/09/2023

      What is your contact information? 

      The debt wont be verified because you have inaccurate information and by law this has to be removed from my credit report. 
      I have NO contract with you, and you have information inaccurately reported to my Experian report. 

      What is your contact information so we can discuss this further smart guy? 

    • Initial Complaint

      Date:10/10/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with **********************, I do not have a contract with US collections west In. They did not provide me with the original contract as requested.

      Business Response

      Date: 10/11/2023

      WE CANT LOCATE THIS NAME IN OUR SYSTEM, we need his account no# and or his  ssn,  and full address would help also 

      Customer Answer

      Date: 10/12/2023

      What information are you asking for ?

      Business Response

      Date: 10/12/2023

      we need account no# associated with this  matter, or your ssn,   and your address *** help us also locate the file at issue

    U S Collections West Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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